Summary
Overview
Work History
Education
Skills
Timeline
Generic

Materita Lesley Akarana

Melbourne,VIC

Summary

Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed.

Detailed and well-aware of direct competitors and their strategies.

Pursuing a new management role where hard work and dedication will be highly valued.

Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers.

Retail professional with extensive knowledge of the fashion industry, including current trends.

Enjoys helping customers find stylish and affordable clothing and accessories.

Friendly Sales Associate adept at working in diverse retail and customer service environments.

Overview

9
9
years of professional experience

Work History

Apprentice

Pure Bliss Salon and Spa
Rotorua, Bay Of Plenty
12.2016 - 01.2018
  • Remained polite when speaking with difficult guests on the phone.
  • Prepared first time guests over the phone for their selected services.
  • Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
  • Entered client information into the databases quickly and with minimal errors.
  • Promoted salon-exclusive products to increase retail sales.
  • Assisted the stylist in mixing, applying and removing hair color.
  • Offered appointment information updates to guests in a polite and courteous manner.
  • Shampooed, conditioned and blow dried clients’ hair.
  • Called clients to confirm upcoming appointments.
  • Refilled professional spa products as necessary.
  • Answered a high-volume, multi-line telephone promptly and courteously.
  • Restocked linen and laundry in all areas of the spa.
  • Maintained the front desk workstation by keeping it clean and free of personal items.
  • Transported soiled linens to the laundry facilities.
  • Followed through with client requests in a timely manner.
  • Maintained work area in a clean and neat fashion to stay productive.
  • Handled guest complaints calmly and professionally.
  • Worked with clients of all types to increase profile and status through effective styling.

Manager

Save Mart
Rotorua, Bay Of Plenty
01.2009 - 03.2015
  • Immediately addressed issues with customers so that they could be successfully resolved.
  • Met with each associate to establish realistic sales goals for the month.
  • Actively pursued personal learning and development opportunities.
  • Replenished supplies, bags and other materials at each cash register.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Identified potential shoplifters and alerted management.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Communicated clear expectations and goals to each team member.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Politely assisted customers in person and via telephone.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Helped drive sales goals and achieve monthly quotas.
  • Verified that all customers received receipts for their purchases.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Accurately logged all daily shipping and receiving orders.
  • Welcomed customers into the store and helped them locate items.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Education

Apprenticeship - Lvl 1 Hairdressing

Toi Ohomai Institute of Technology
New Zealand ROTORUA
2018

Beauty Therapy -

Toi Ohomai Institute of Technology
ROTORUA
2018

Skills

  • Customer service
  • Positive and friendly
  • Cash handling and management
  • Excellent work ethic
  • Quick learner
  • Stocking
  • Retail sales
  • Customer-oriented
  • Active listening skills
  • People-oriented
  • Motivated team player

Timeline

Apprentice

Pure Bliss Salon and Spa
12.2016 - 01.2018

Manager

Save Mart
01.2009 - 03.2015

Beauty Therapy -

Toi Ohomai Institute of Technology

Apprenticeship - Lvl 1 Hairdressing

Toi Ohomai Institute of Technology

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Materita Lesley Akarana