Challis Ogle
Lower Hutt,WGN
Summary
Dynamic support worker with a proven track record at Wellington City Mission, excelling in case management and resource advocacy. Skilled in developing personalized care plans and utilizing de-escalation techniques to enhance client wellbeing. Committed to fostering positive relationships and ensuring safety compliance while empowering individuals to achieve independence.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Support Worker/transitional housing
Wellington city mission
Petone, Wgtn
10.2018 - 11.2024
- Provided compassionate support to individuals facing homelessness and social challenges.
- Assisted clients in accessing essential services and community resources effectively.
- Collaborated with team members to develop personalized care plans for clients.
- Maintained accurate records of client interactions and service delivery documentation.
- Facilitated group activities to promote social engagement and community building.
- Advocated for clients' needs within various community organizations and services.
- Trained new staff on best practices for client support and safety protocols.
- Monitored client progress, adjusting support strategies as necessary for effectiveness.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Provided emotional and practical support to vulnerable adults.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Organised leisure activities for clients in the community.
- Actively encouraged service users to make decisions about their own lives where appropriate.
Assistant Handyman
Shining bright decorators
Wgtn, Wgtn
01.2017 - 09.2018
- Assisted in general maintenance tasks for residential properties and commercial spaces.
- Conducted routine inspections to identify repair needs and maintenance issues.
- Collaborated with decorators to prepare spaces for painting and renovations.
- Supported installation of fixtures, furniture, and decorative elements in client spaces.
- Maintained clean and organized work areas during projects to ensure safety.
- Replaced ceiling tiles, floor tiles or carpeting when needed.
- Performed minor plumbing repairs such as fixing leaky faucets or toilets.
- Installed new doors, windows, locksets and hardware.
- Repaired drywall, plaster walls, woodwork, cabinets and other structures.
- Assisted in the repair and maintenance of buildings, fixtures, furniture and equipment.
- Cleaned and maintained tools, materials, supplies and other related items used for repairs.
- Maintained a safe work environment by adhering to safety procedures and regulations.
- Completed general groundskeeping duties such as mowing lawns or trimming hedges.
- Set up scaffolding for exterior painting jobs at various heights safely.
- Trained new team members on best practices for maintenance and repair tasks.
- Assisted with painting projects both inside and outside of buildings.
- Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
Construction Worker
Fix it up
Wgtn, Wgn
01.2016 - 01.2017
- Followed safety protocols to maintain a secure work environment for all team members.
- Assisted in framing, drywall installation, and finishing tasks for residential projects.
- Maintained tools and equipment, ensuring readiness for daily operations.
- Loaded and unloaded materials, organizing supplies for easy access during projects.
- Communicated effectively with supervisors to report progress and address issues promptly.
- Implemented best practices for waste management on job sites to promote sustainability.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
Cleaner Supervisor
OCS
Wellington , Wellington
06.2015 - 12.2015
- Supervised cleaning staff to ensure service quality and adherence to standards.
- Trained new cleaners on proper cleaning techniques and safety protocols.
- Conducted regular inspections of facilities to maintain cleanliness and order.
- Coordinated schedules for cleaning staff to optimize workflow and efficiency.
- Implemented training sessions focused on effective cleaning methods and equipment usage.
- Addressed staff concerns and facilitated communication within the team.
- Assisted in developing cleaning schedules tailored to client needs and preferences.
Painter/Exterior Plasterer
Phil Delaney
Lower hutt, Wellington
11.2014 - 06.2015
- Prepared surfaces by sanding, scraping, and cleaning to ensure proper paint adhesion.
- Applied various types of paint using brushes, rollers, and spray equipment efficiently.
- Mixed paints and coatings according to specifications for color consistency and quality.
- Collaborated with team members to complete projects on time while maintaining safety standards.
- Inspected completed work for quality, ensuring even coverage and clean lines.
- Assisted in estimating materials needed for projects based on job requirements.
- Followed safety protocols to minimize hazards related to paint application and chemicals.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Cleaned up job sites after completion of projects.
- Used power and hand tools safely and effectively.
- Used ladders and scaffolds to reach high walls and ceilings.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Applied primers and sealers to prepare new surfaces for painting.
Baker Apprentice
Pak n save petone
Petone, Wellington
10.2010 - 10.2014
- Prepared a variety of baked goods using commercial mixers and ovens.
- Maintained cleanliness and organization of the baking area for safety standards.
- Assisted in inventory management by tracking ingredient supplies and usage.
- Followed recipes precisely to ensure consistent product quality and taste.
- Collaborated with team members to streamline production processes efficiently.
- Implemented best practices for food handling and sanitation procedures daily.
- Supported senior bakers by preparing ingredients for various pastry items.
- Decorated cakes according to customer specifications using various icing techniques.
- Operated all bakery equipment following safety guidelines.
- Followed recipes precisely to produce high quality products consistently.
- Monitored production times closely to ensure that baked goods were removed from ovens at optimal times.
- Monitored oven temperatures and adjusted as necessary to avoid over-baking or under-baking items.
Education
Qualified Baker - Baking Course
Bakels
10.2012 - 10.2014
Levels 1,2 & 3 - Welding/engineering
Weltec
01.2010 - 11.2012
Skills
- Case management
- Resource advocacy
- De-escalation techniques
- Care plan development
- Team collaboration
- Equipment maintenance
- Fixture installation
- Routine inspections
- Safety compliance
- Client relationship management
- Effective communication
- Time management
- Conflict resolution
- Power tool operation
- Appliance installation
- Project estimation
- Landscaping
- Heavy lifting
- Drywall installation
- Flooring installation
- Window replacement
- Electrical
- Minor Carpentry
- Tool maintenance
- Record keeping
- Training development
Timeline
Support Worker/transitional housing
Wellington city mission
10.2018 - 11.2024
Assistant Handyman
Shining bright decorators
01.2017 - 09.2018
Construction Worker
Fix it up
01.2016 - 01.2017
Cleaner Supervisor
OCS
06.2015 - 12.2015
Painter/Exterior Plasterer
Phil Delaney
11.2014 - 06.2015
Qualified Baker - Baking Course
Bakels
10.2012 - 10.2014
Baker Apprentice
Pak n save petone
10.2010 - 10.2014
Levels 1,2 & 3 - Welding/engineering
Weltec
01.2010 - 11.2012