Chamandeep Singh
Papatoetoe,AUK
Summary
Experienced Systems Engineer with 11+ years in the New Zealand IT industry, specializing in infrastructure, virtualization, and hybrid cloud environments. Proven experience in delivering backup and disaster recovery solutions using Veeam Backup & Replication, including MSP platforms with Cloud Connect and VSPC. Strong background in VMware, Hyper-V, and Microsoft Azure, with hands-on involvement in infrastructure and migration projects. Known for delivering reliable, scalable solutions and ensuring smooth transitions with minimal business impact.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Systems Engineer
Systems Advisory Services (SASIT)
04.2022 - Current
- Administer and support VMware environments includg VMware vCenter, ESXi hosts, and virtual machine lifecycle management
- Manage Windows Server infrastructure including Active Directory, DNS, DHCP, and Group Policy
- Support hybrid environments using Microsoft Azure (VMs, storage, and core services)
- Maintain and monitor infrastructure using Nimsoft and ManageEngine
- Perform patching, upgrades, and system health checks to ensure reliability and compliance
- Support backup and recovery platforms including Commvault and Veeam Backup & Replication
Junior Systems Engineer
Systems Advisory Services (SASIT)
Systems Advisory Services
06.2021 - 03.2022
- Managed physical and virtual server infrastructure, overseeing patches, upgrades, and server builds and installations.
- Demonstrated expertise in VMware, Azure, and M365 platforms.
- Effectively resolved system-related issues, ensuring smooth operation.
- Proactively maintained the highest levels of system and infrastructure availability to meet organizational objectives.
Support Engineer
Systems Advisory Services (SASIT)
Systems Advisory Services
07.2017 - 05.2021
- Provided user support for Windows 10, Terminal Server, and Microsoft Azure.
- Offered Desktop and Server Support, resolving technical issues promptly.
- Delivered technical assistance, conducted research, and resolved problems.
- Maintained client documentation and managed Windows Servers 2012, 2016, and 2019.
- Managed Office365 services and restored server data from backup tapes.
- Monitored systems using Halcyon and Nimsoft, addressing issues promptly.
- Oversaw IBMi and Wintel backups, documented requests, and troubleshooted tape libraries.
- Coordinated with vendors for server hardware support and managed hardware relocation in Datacentre.
Shift Operator
System Advisory Services (SASIT)
Systems Advisory Services
04.2014 - 06.2017
- Managed backups for clients on IBMi servers, ensuring data integrity.
- Handled tape loading/unloading for customers, optimizing backup processes.
- Provided operational support on IBMi servers, addressing issues promptly.
- Liaised with IBM for replacement of server parts in Data Center, ensuring seamless operations.
- Resolved basic Data Centre issues, maintaining operational efficiency.
- Managed tape inventory and maintenance, ensuring reliable data storage.
Service Desk Analyst
IBM/Westpac New Zealand
IBM Westpac
02.2013 - 03.2014
- Provided technical support to Westpac employees via phone.
- Handled incoming incidents promptly via phone and email.
- Utilized Active Directory on Windows 2008 to resolve issues.
- Took ownership of calls, ensuring closure.
- Escalated and prioritized calls to support team when necessary.
- Ensured thorough documentation of call details in Remedy Incident Management System.
Student Rover – Part Time
UNITEC Library
01.2009 - 01.2012
- Provided technical support for MFDs (printing, copying, scanning) to students.
- Assisted UNITEC students with Microsoft Office-related queries, including Microsoft Projects and Access.
Shift Manager
Burger King
01.2005 - 01.2009
- Oversaw restaurant operations, ensuring smooth functioning.
- Executed checklists and procedures for cash reporting, inventory control, and shift scheduling.
Education
Bachelor of Computer Systems -
UNITEC Institute of Technology
Auckland, New Zealand01-2013
Skills
- 11 years’ experience in NZ IT industry
- Microsoft Certified –
- MCSA Windows Server 2012
- Microsoft Azure Administrator
- Teams Administrator Associate
- Azure Virtual Desktop Specialty
- Windows Server Hybrid Administrator Associate
- Experience in Windows, Microsoft Azure, VMware, Citrix, Netapp, M365, Exchange Server, Terminal Server
- Monitoring tools – Nimsoft, Manage Engine
- Experience on Service-Now/Jobtrak
Key Projects
Legacy Backup Migration to Veeam Backup & Replication (Client: Farmers Trading Company)
- Played a key role in migration from IBM TSM to Veeam backup platform
- Configured backup jobs, retention policies, and recovery processes
- Implemented MSP backup environment within SAS, including Cloud Connect, Enterprise Manager, and VSPC
- Deployed supporting physical infrastructure including server builds, rack installation, cabling, and initial configuration
- Installed and configured storage systems and tape libraries to support backup operations
- Prepared platform for onboarding new customers (Backup-as-a-Service)
- Performed backup and restore testing to ensure data integrity
Infrastructure Migration to SAS Platform
- Acted as primary engineer for migration of infrastructure from VMware vCenter to SAS environment (VMware & Hyper-V)
- Executed virtual machine migrations and supported cutover activities during scheduled outages
- Coordinated with application and business teams for validation and testing
- Ensured successful migration with minimal impact to production systems
Certification
- MCSA Windows Server 2012 R2
- Microsoft Azure Administrator
- Teams Administrator Associate
- Azure Virtual Desktop Specialty
- Windows Server Hybrid Administrator Associate
Timeline
Systems Engineer
Systems Advisory Services (SASIT)
04.2022 - Current
Junior Systems Engineer
Systems Advisory Services (SASIT)
06.2021 - 03.2022
Support Engineer
Systems Advisory Services (SASIT)
07.2017 - 05.2021
Shift Operator
System Advisory Services (SASIT)
04.2014 - 06.2017
Service Desk Analyst
IBM/Westpac New Zealand
02.2013 - 03.2014
Student Rover – Part Time
UNITEC Library
01.2009 - 01.2012
Shift Manager
Burger King
01.2005 - 01.2009
Bachelor of Computer Systems -
UNITEC Institute of Technology