Chamila Jayamini Pereyapperuma
Christchurch,CAN
Summary
Dynamic Customer Service Representative with a proven track record at Mobil service station excelling in conflict resolution and customer loyalty enhancement. Skilled in upselling and product promotion, I leverage strong communication and multitasking abilities to deliver exceptional service, fostering positive customer experiences and contributing to sales goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Mobil Sydenham
08.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products,
- Jeneral shop keeping.
- Barista Service,
- Closing of store including cash up.
- Restock Selves.
Customer Service Representative
Mobil Madras
10.2022 - 08.2025
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service changes.
- General shop keeping,stock taken,cash handling,setup new promotion monthly.
- Opening and closing store including cash up.
- Barista Service.
Customer Service Representative
Mobil Twizel
04.2021 - 07.2021
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customer Service, Barista Service.
- Cash handling, jenaral shop keeping,Restock Selves,Keep shop cleen and tidy.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Housekeeping,Waitress.
Mackency Country Hotel Twizel
09.2016 - 03.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
Education
D.e.i. Computer Services (Private) Limited
Data Entry Specialist Training Course06-2023
'Way To Bussines' Traning Programme
Ministry of Youth Affer And Skill Development
Colombo Sri Lanka05-2013
Microsoft Office 2000XP
The Langway Institute
Colombo, Srilanka04-2003
Skills
- Customer service Exellence
- Barista and Hospitilaty service'
- Time managements
- Positive Attitude
- Maltitasking
- Good communication skill
- Written Communication
- Order processing
- Sales expertise
- Team development
- Customer relationship management (CRM)
- Service upselling
- Product promotion
Timeline
Customer Service Representative
Mobil Sydenham
08.2025 - Current
Customer Service Representative
Mobil Madras
10.2022 - 08.2025
Customer Service Representative
Mobil Twizel
04.2021 - 07.2021
Housekeeping,Waitress.
Mackency Country Hotel Twizel
09.2016 - 03.2021
D.e.i. Computer Services (Private) Limited
'Way To Bussines' Traning Programme
Ministry of Youth Affer And Skill Development
Microsoft Office 2000XP
The Langway Institute
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