Chamille Mallari

Accomplishments:

• Achieved 34% reduction in late deliveries by optimizing routes, enhancing team skills, and selecting appropriate couriers using the Kaizen and A3 methodology.
• Led system integration with carriers, achieving an 82% increase in tracking accuracy.
• Participated in a focused Kaizen session to enhance the order-to-payment journey
• Lead the global Transport Management System Project in New Zealand, with a focus on cost efficiency, last-mile delivery reliability, and sustainability.

Key Tasks and Initiatives:

• Enhanced service processes by spearheading the “order to payment journey” as Customer Experience Lead through data analysis and strategic collaboration with the channels team
• Continuously enhance processes through managing contracts, freight costs, and network optimization for 3PL transport carriers.
• · Serve as Fulfillment Manager for the South Asia and Pacific Region, ensuring prompt material delivery and stock availability.
• Standardize and improve training and compliance programs for Dangerous Goods handling and dispatch procedures.
• Collaborate with engineering, marketing, and service teams to tailor service offerings to client needs, boosting customer satisfaction.

Accomplishments:

• Reduced inventory adjustments from inbound goods discrepancies by 75% through an A3 problem-solving initiative.
• Streamlined operational inbox processes, cutting handling time by 50% and saving $15,000 NZD annually through automation and process optimization, driven by an A3 approach.
• Led a cross-functional team to reduce demonstration stock obsolescence by 76%.
• Engaged in a Kaizen session to address and reduce logistics costs.
• Established the Wellington Distribution Centre, crafting operational processes, documenting procedures, and training coordinators for optimal performance.

Key Tasks and Initiatives:

• Managed van stock operations, conducting timely audits and collaborating with sales, channels, and marketing to enhance stock efficiency.
  Performed regular Gemba walks at the 3PL freight forwarder and warehouse to ensure operational integrity.
  Oversaw logistics functions, including warehousing, transport, and materials management, facilitating seamless operations through effective cross-functional coordination.

Accomplishments:

• Achieved 114% of sales target, securing key accounts, and significantly increasing market penetration.
• Developed deep insights into the pre-cast business, aligning Hilti's offerings to customer needs

Key Tasks and Initiatives:

• Fostered strong customer relationships, transitioning from supplier interactions to strategic partnerships.
  Visited customer sites to engage with existing and potential clients, gaining a deep understanding of their needs and processes while conducting on-site demos to showcase solutions.

Accomplishments:

• Facilitated the national implementation of the On!Track asset management solution

Key Tasks and Initiatives:

• Executed on-site training and system setups, driving effective change management.
• Collaborated with clients and Hilti account managers nationwide to ensure successful system adoption and utilization.

Key Tasks and Initiatives:

• Solved customer concerns, promoting excellent satisfaction and building strong connections through effective communication.

Accomplishments:

• Pioneered the opening of the initial Epiphany Cafe franchise, implementing long-lasting protocols to ensure successful continuation of the franchising concept.

Key Tasks and Initiatives:

• Managed franchise project implementations, crafted management plans, and ensured compliance.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

• Directed financial and operational processes to enhance cost efficiency.

Key Tasks and Initiatives:

• Actively contributed to the annual updates and presentations of the country's six-year development plan, adjusting strategies and metrics based on yearly progress.
• Conducted site validations to support project approvals and budget allocations, ensuring alignment with development objectives.
• Authored and published economic reports for the region, providing critical data to inform policy decisions and stakeholder engagements.

Key Tasks and Initiatives:

• Conducted agricultural research, focusing on mushroom cultivation and zinc deficiency.

Accomplishments:

• Top Sales Performer for QuickBooks.

Key Tasks and Initiatives:

• Achieved exceptional levels of customer satisfaction by providing advanced iOS technical support to clients in Australia and Singapore, driving sales of QuickBooks within the US market, as well as delivering financial advice for CitiMortgage.