Chamkaur Singh Bhullar
Upper Hutt
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fastpaced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support.
Overview
13
13
years of professional experience
Work History
Rideshare Driver
Uber, Didi
Wellington
07.2025 - Current
- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Communicated effectively with passengers to provide a pleasant riding experience.
- Maintained vehicle cleanliness and safety standards for passenger comfort.
Customer Service Representative
Crave More Ltd T/A Bottle O Naenae
Naenae
10.2022 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
Super Liquor
Upper Hutt
01.2025 - 06.2025
- Managed daily store operations ensuring efficient workflow and customer service.
- Trained and mentored staff to improve performance and teamwork.
- Oversaw inventory management to maintain stock levels and reduce waste.
Store Manager
Hanker Limited T/A Bottle O Stokes Valley
Stokes Valley
01.2015 - 04.2018
- Monitored inventory levels and placed orders to restock shelves.
- Identified opportunities for cost savings through waste reduction initiatives.
- Assessed operational efficiency of the store's departments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Developed relationships with suppliers to negotiate better prices.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Organized promotional events to increase product awareness.
- Prepared monthly reports on sales figures, expenses, profits.
Crew Member
MacDonalds Mangere East
Mangere East
05.2012 - 06.2013
- Educated customers on menu items, product ingredients and nutritional values.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Restocked kitchen supplies including food products and utensils.
- Informed customers about daily specials in an engaging manner.
Education
Diploma - Business Level 6
Linguis International College
AucklandSkills
- Account updating
- Complaint resolution
- Scheduling
- In-store support
- Customer education
- Stock management
- Paperwork processing
- Retail marketing
- System implementation
- Product and service solutions
- Retail sales customer service
- Money handling
Timeline
Rideshare Driver
Uber, Didi
07.2025 - Current
Store Manager
Super Liquor
01.2025 - 06.2025
Customer Service Representative
Crave More Ltd T/A Bottle O Naenae
10.2022 - Current
Store Manager
Hanker Limited T/A Bottle O Stokes Valley
01.2015 - 04.2018
Crew Member
MacDonalds Mangere East
05.2012 - 06.2013
Diploma - Business Level 6
Linguis International College
Similar Profiles
Iderbat (Eddie) UkhnaaIderbat (Eddie) Ukhnaa
Taxi Driver at Uber, DidiTaxi Driver at Uber, Didi
Ekamjot SinghEkamjot Singh
Rideshare Driver at Uber, DidiRideshare Driver at Uber, Didi
Muhammad Zeeshan SarwarMuhammad Zeeshan Sarwar
Rider at UBER, DIDIRider at UBER, DIDI
Leena BrowneLeena Browne
Receptionist at PetVet SilverstreamReceptionist at PetVet Silverstream
Amutia TimoteoAmutia Timoteo
Shift Supervisor Training at KFCShift Supervisor Training at KFC