Summary
Overview
Work History
Education
Skills
Awards
Certification
References
Timeline
Generic

Chan Villaluz

Auckland Central,NZ

Summary

Cloud Support Engineer II at AWS NZ specializing in AWS container and network services. Demonstrated ability to enhance client satisfaction through effective problem resolution and knowledge sharing. Proficient in Kubernetes management and AWS networking, with a strong focus on team collaboration to drive innovative cloud automation solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cloud Engineer II (Networking, Containers)

AWS NZ
08.2022 - Current
  • Provided expert support for AWS container services, including EKS, ECS, ECR and Fargate.
  • Assisted customers in deploying and managing containerized applications on AWS platforms.
  • Troubleshot complex issues related to container orchestration, networking, and storage.
  • Guided customers on best practices for security, scalability, and cost management of containers.
  • Delivered support for AWS networking services, including VPN, Direct Connect, Client VPN and Transit Gateway.
  • Diagnosed and resolved network connectivity issues while optimizing performance and security.
  • Conducted training sessions and workshops for clients on AWS networking and container services.
  • Developed an internal knowledge base and documentation to enhance team resources.
  • Analyzed logs from different components of the cloud environment for troubleshooting purposes.
  • Implemented best practices for security and reliability of cloud environments.

Network Operations Engineer

Impelix
01.2017 - 01.2022
  • Provisioned and maintained Checkpoint and Palo Alto firewalls alongside Cisco switches.
  • Troubleshot network and security perimeter issues for global clients.
  • Developed internal knowledge base and how-to documents to improve team efficiency.
  • Maintained Meraki Access Points to ensure peak performance.

Network Security Engineer

Convergys
01.2015 - 01.2017
  • Provisioned, updated, and maintained firewalls including Checkpoint, Palo Alto, and Cisco ASA.
  • Troubleshot network and security edge perimeter issues for global clients.
  • Developed internal knowledge base and how-to documents for team reference.
  • Trained junior engineers to enhance skills and readiness for resolving complex networking issues.

Education

Graduate Diploma - Information Assurance and Security

Weltec NZ
Wellington, NZ

B.S. - Electronics and Communication Engineering

Tech. Institute of The Phils.
Manila, Ph

Skills

  • AWS networking and container services
  • Container orchestration and management
  • Network troubleshooting and automation
  • Infrastructure as code
  • Linux administration
  • Scripting in Python and Bash
  • EKS, ECS, Fargate, ECR, Docker expertise
  • VPN and Direct Connect configuration
  • Firewall setup and management
  • DevOps methodologies
  • Security best practices
  • Team collaboration and knowledge sharing
  • Customer support strategies

Awards

  • AWS VPN Subject Matter Expert
  • AWS CSE Rising Star 2022
  • AWS MVP (2x)

Certification

  • https://www.credly.com/users/chan-villaluz.dca086f8
  • Currently working toward CKA (Certified Kubernetes Administrator) and AWS Networking Specialization certifications.

References

References available upon request.

Timeline

Cloud Engineer II (Networking, Containers)

AWS NZ
08.2022 - Current

Network Operations Engineer

Impelix
01.2017 - 01.2022

Network Security Engineer

Convergys
01.2015 - 01.2017

Graduate Diploma - Information Assurance and Security

Weltec NZ

B.S. - Electronics and Communication Engineering

Tech. Institute of The Phils.

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Chan Villaluz