Chanaka Halpage
Glenfield,New Zealand
Summary
Dynamic professional with extensive experience at Hutchison Telecommunications, excelling in service delivery management and network architecture design. Proven track record in optimizing processes and enhancing customer satisfaction through effective project management and team leadership. Adept at conflict resolution and technology utilization, driving operational excellence in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Process Worker
Much Moore Ice Cream Company
Glenfield, NZ
03.2025 - Current
- As a Process Worker, I gain a substantial amount of experience that, while not related to my major, gives me a worthwhile perspective on work culture in New Zealand.
- The processing and packing roles offered me a solid knowledge foundation for operational efficiencies and ways of working in production.
- Furthermore, these positions have enabled me to improve my communication and teamwork skills, which are of specific relevance to my working experience as a team member.
- As well, I continue to improve my adaptability, flexibility, and appreciation of cultural differences.
- I see improvement in these areas are key to my professional development and are assisting me in working productively in a dynamic, multicultural working environment.
Manager - Service Delivery & Planning
Hutchison Telecommunications
Colombo, Sri Lanka
01.2022 - 03.2025
- As the Manager of Service Delivery and Planning, I managed service delivery from end to end, providing seamless implementation and ongoing support for telecom IT solutions.
- In addition, I was responsible for the strategic planning, implementation and evolving processes, and ensuring that the services were aligned to the business and customer needs.
- Spearheaded IT service delivery, aligning with business needs and ensuring adherence to SLAs for optimal performance.
- Implemented industry best practices in service management, enhancing change, incident, problem management, and other ITSM processes aligned with ITILV4.
- Led the Business Continuity Management System (BCMS) team, championing resilience initiatives to enhance organizational robustness.
- Drove strategic IT budget formulation, achieving optimal resource allocation to maximize efficiency.
- Ensured compliance with IT policies, processes, and regulatory standards, significantly mitigating risks.
- Established and managed projects with precise objectives, effective Budgeting and resource allocation across multiple platforms (RPA/DMS/Workflow Management/LMS, etc.).
- Cultivated strong relationships with internal and external stakeholders, driving exceptional customer satisfaction.
- Delivered training and support to team members, boosting skillsets and operational expertise.
Senior Engineer- Packet Core/ Data Services(Mobile Networks)
Hutchison Telecommunications
Colombo, Sri Lanka
09.2016 - 12.2021
- In my role as Senior Engineer, I was responsible for designing, maintaining, and optimizing mobile data core networks to ensure performance and reliability.
- This included supporting data services, resolving complex network problems, and upgrading networks to address increased user requirements.
- Spearheaded the technical team's efforts in evaluating and integrating new products and services, with a focus on enhancing 4G and NFV capabilities and facilitating network mergers.
- Led the successful deployment and configuration of key packet core infrastructure, including SGSN, GGSN, and EPC, to ensure high performance and scalability.
- Expertly diagnosed and resolved intricate network issues, maintaining uninterrupted packet core operations and service quality.
- Collaborated effectively with cross-functional teams to ensure the smooth launch and continuous improvement of data services.
Engineer- International Roaming
Etisalat
Colombo, Sri Lanka
11.2011 - 05.2013
- As an International Roaming Engineer, I was involved in the setup, testing and optimization of roaming services when travelling between local and foreign mobile networks.
- My responsibility ensured that users roaming internationally received seamless connectivity, proper billing and high quality of service.
- Managed global roaming Ops.
- Configured core roaming nodes.
- Audited & improved roaming systems.
- Led tech support for roaming.
Assistant Engineer - VAS & Broadband
Airtel
Colombo, Sri Lanka
11.2009 - 11.2011
- I worked supporting with the operation and maintenance of value-added services and broadband networks as an Assistant Engineer - VAS & Broadband.
- This included support operations by troubleshooting service issues and maintaining network uptime, as well as implementing service upgrades to further customers' experience.
- Led VAS/broadband design & upkeep for peak performance.
- Conducted UAT/PAT, enhancing device network integration.
- Resolved client issues, boosted IREG team service quality.
- Partnered with engineers for robust VAS/broadband support.
- Led VAS/broadband optimization.
Education
Bachelor of Science -
University of Colombo
Colombo, Sri Lanka01.2017
Graduate Diploma - Electronics & Telecommunications Engineering
Engineering Council
London, UK01.2012
BEng (Hons) - Computers, Networking and Communication Technology
Coventry University
London, UK01.2011
Advance Diploma - Applied Electrical Engineering
Institute of Engineering Technology
Katunayake, Sri Lanka01.2010
City & Guilds -
City & Guilds
London, UK01.2006
National Diploma - Electronics & Telecommunication Engineering
Institute of Engineering Technology
Katunayake, Sri LankaSkills
- Network Architecture Design
- Service & Delivery Management
- Conflict Resolution
- Customer Relationship Management (CRM)
- Project Management
- Team Leadership & Training
- Problem-Solving
- Adaptability
- Technology Utilization
- Process Optimization
Accomplishments
- ITIL V4 Certified, 03/01/25
- Member of the Institute of Engineering & Technology (IET) UK, 03/01/24
- Professional Member of the Institute of Service Management Sri Lanka (SLISM), 03/01/22
References
Available on request.
Community Experience
Hutchison Telecommunication, Colombo, Sri Lanka, President of the Sports and Welfare Society, 01/01/23, 12/01/24
Timeline
Process Worker
Much Moore Ice Cream Company
03.2025 - Current
Manager - Service Delivery & Planning
Hutchison Telecommunications
01.2022 - 03.2025
Senior Engineer- Packet Core/ Data Services(Mobile Networks)
Hutchison Telecommunications
09.2016 - 12.2021
Engineer- International Roaming
Etisalat
11.2011 - 05.2013
Assistant Engineer - VAS & Broadband
Airtel
11.2009 - 11.2011
Bachelor of Science -
University of Colombo
Graduate Diploma - Electronics & Telecommunications Engineering
Engineering Council
BEng (Hons) - Computers, Networking and Communication Technology
Coventry University
Advance Diploma - Applied Electrical Engineering
Institute of Engineering Technology
City & Guilds -
City & Guilds
National Diploma - Electronics & Telecommunication Engineering
Institute of Engineering Technology
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