Chandan Prasad Mahato
Automation Engineer
Rotorua,BOP
Summary
Innovative Automation Specialist with extensive experience in account management, customer relations, and sales support within the automation industry. Known for delivering high-quality solutions across process automation, system integration, and workflow optimization. Demonstrated ability to meet and exceed sales targets, contribute to business growth, and strengthen customer relationships through effective solution delivery and cross-functional collaboration. Strong expertise in contract management, project delivery, and technical troubleshooting to ensure customer satisfaction and compliance with industry standards.
Overview
12
12
years of professional experience
3
3
Certificate
Work History
Automation Service Engineer 2
Valmet Pty Ltd
Rotorua, New Zealand
06.2023 - Current
- Provided technical support for automation systems in production environments.
- Installed, configured, and maintained automation systems across multiple client sites, ensuring seamless integration with existing operations and adherence to industry standards.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Provided technical support for customers on site or remotely, via phone, or email.
- Ensured that all safety procedures were followed while performing tasks onsite by following HSE policies.
- Identified potential opportunities for additional services through customer interactions.
- Assessed training needs of maintenance personnel and organized relevant skill development sessions.
- Interacted with other departments to ensure successful integration of automated solutions into their workflows.
- Participated in meetings with stakeholders to discuss requirements, design solutions, and review progress.
- Documented procedures for maintaining, monitoring, troubleshooting, and debugging automation systems.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies, and procedures throughout the life cycle of each project.
- Built and established strong partnerships with teams, vendors, and contractors.
- Performed root cause analysis on recurring problems encountered by customers.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Automation Service Engineer
Valmet Technologies Pvt Ltd
Navi Mumbai, India
03.2020 - Current
- Installed, configured, and commissioned new customer equipment according to specifications.
- Resolved customer service requests within the given time frame.
- Performed preventive maintenance of customer systems as per schedule.
- Attended conferences, seminars, and workshops to stay up to date with the latest technologies.
- Monitored network performance regularly using diagnostic tools and testing methods.
- Negotiated maintenance contracts, ensuring favorable terms and reliable service provision.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Performed panel testing and system initialization of customer systems.
- Conduct FAT and SAT to ensure compliance.
- Installation and commissioning of DCS, QCS, and Analyzer system on customer sites.
Sr Instrumentation Engineer
The Sirpur Paper Mills Ltd (JK PAPER)
Hyderabad, India
01.2019 - 02.2020
- Hands-on experience on ABB, Yokogawa, and Honeywell DCS system and maintenance of field instruments.
- Installation and Maintenance of Operator client, Servers, and troubleshooting of hardware-related problems.
- Preparing plant field instruments list and IO list (AI, AO, DI, DO) as per the P&ID.
- Prepared junction box location details, cable tray route diagram.
- Active member of the SAP Plant Maintenance module.
Instrumentation Engineer
Deevyashakti Paper Mills (P) Ltd
Hyderabad, India
06.2014 - 12.2018
- Complete supervision of the Paper Machine, Stock, and Pulp Mills maintenance activities by guiding a team of technicians, welders, and other contract workers of various skills.
- Supervised junior maintenance staff, providing training and guidance on best practices and safety protocols.
- Installation and commissioning of field instruments.
- ISO and OHSAS documentation
GET
Kohinoor Paper & Newsprint (P) Ltd
Kolkata, India
07.2012 - 05.2014
- Complete supervision of the Captive Power plant and Pulp Mills maintenance activities by guiding a team of technicians, welders, and other contract workers of various skills.
- Preparing JB schedules for erection of various areas of the paper machine and modifications of schedules during maintenance.
Project Engineer
JSR Group
Jharkhand, India
08.2009 - 06.2011
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Developed project plans, budgets and timelines to ensure successful completion of projects.
- Assigned tasks to personnel based on their skill sets and monitored progress to ensure timely completion.
- Finished projects on time and within budget.
Education
MBA - Operations Management
Indira Gandhi National Open University (IGNOU)
New Delhi06-2020
PGDC - Power Plant Eng.
JSWECE & M.S Ramaiah Institute of Technology
Bangalore06-2012
B. Tech - Electronics & Instrumentation
Dr. M.G.R Educational & Research Institute
Chennai06-2009
H.S.C - Science
Marwari College
Ranchi06-2004
S.S.C -
Sri N.N High School
Dhanbad06-2002
Skills
- Valmet DNA Explorer, ABB 800XA, Honeywell Experion C200, Yokogawa Centum CS 1000 DCS
- Power BI, MS Office (Word, PowerPoint, Excel)
- Cybersecurity Implementation
- Communication protocols: Modbus, Profibus, ProfiNet, OPC DA/UA
- HSE Training - Minimum Safety Standards
- Control systems, instrumentation calibration, and tuning
- Scheduling
- Technical reporting
- Installation coordination & site supervision
- Price quote preparation
- Product Lifecycle Management
- Project Management
- Teamwork & collaboration
- Continuous Improvement
- Spare parts management
- Technical and diagnostic support
- Asset Performance Management / Valmet industrial internet solution
Certification
- Valmet Cybersecurity L1 Certificate - Valmet
- Valmet QCS quality scanners and measurements L1 certificate
- Valmet MAP - Level 1 certificate
- Participated in a 2-week intensive training of 'Paper Lab and Analytical Instruments' in the pulp and paper industry at Valmet Manufacturing Unit, Kajaani, Finland
Languages
English
Full Professional
Hindi
Native/ Bilingual
Bengali
Professional
Accomplishments
- Cultivated and sustained strong relationships with key accounts within the pulp, paper, and energy sectors across the globe.
- Delivered projects for the installation and commissioning of the Big Bang Project NZ, TM3 Rebuilt Project NZ, JK Paper OPC Project, BKPL PM1 rebuild project, SHAH Paper PM-3, and Kherani Paper PM-1 QCS control system upgrade projects as a service support engineer, and was involved in various activities of system hardware and initialization for several DCS and QCS projects
- Delivered projects for the Analytical Instruments projects of installation and commissioning (e.g., Panpac Forest Products (NZ), Oji Fibre Kilneth (NZ), Lemit Paper (IN), Andal Paper (IN), etc.)
Timeline
Automation Service Engineer 2
Valmet Pty Ltd
06.2023 - Current
Automation Service Engineer
Valmet Technologies Pvt Ltd
03.2020 - Current
Sr Instrumentation Engineer
The Sirpur Paper Mills Ltd (JK PAPER)
01.2019 - 02.2020
Instrumentation Engineer
Deevyashakti Paper Mills (P) Ltd
06.2014 - 12.2018
GET
Kohinoor Paper & Newsprint (P) Ltd
07.2012 - 05.2014
Project Engineer
JSR Group
08.2009 - 06.2011
MBA - Operations Management
Indira Gandhi National Open University (IGNOU)
PGDC - Power Plant Eng.
JSWECE & M.S Ramaiah Institute of Technology
B. Tech - Electronics & Instrumentation
Dr. M.G.R Educational & Research Institute
H.S.C - Science
Marwari College
S.S.C -
Sri N.N High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Power Bi
Miscrosoft office
Salesforce
Interests
Cricket
Surfing Internet
Personal Information
- Passport Number: Z6621077
- Date of Birth: 02/01/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
References
References available upon request.