Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic

CHANDANA (GOURI)

Auckland,Mount Roskill

Summary

A highly motivated, results-driven professional with good communication skills, computer skills and accounting skills. A quick learner and like to work in an environment that provides challenges and new opportunities to learn. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Caltex Newmarket
10.2022 - Current
  • Served as the company's first point of contact, fielding questions and complaints from customers, and ensuring their satisfaction
  • Assisted the Manager with various back-office tasks (invoicing and ordering), providing additional operational support as needed
  • Oversaw and processed all cash transactions with speed and accuracy, ensuring financial integrity
  • Trained new employees on company procedures, customer service protocols, and operational tasks
  • Conducted routine stock takes, monitored inventory levels, and anticipated reordering needs to prevent product shortages
  • Utilized in-depth knowledge of company offerings to boost sales and enhance customer satisfaction
  • Assisted customers with issues via telephone and in person and contacted technicians and suppliers when necessary
  • Demonstrated expertise in company products, directly contributing to increased sales and heightened customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Care Representative

Bp 2 go
11.2021 - 10.2022
  • Processed all payments on purchases, gas, and other products, whether cash or credit
  • Executed inventory and stocking of goods and merchandise inside the store
  • Handled closing and opening duties, and ensured space was tidy and ready for business each day
  • Assisted customers with issues at the pump and contacted service technicians when necessary
  • Always worked afternoon shifts with no manager and sorted all the problems of the customers
  • Trained new employees.

IELTS Trainer

Bemax
09.2019 - 01.2020
  • Conduct well-organized and structured classes
  • Catch mistakes and correct them swiftly
  • Encourage students and give advice on effective learning methods.

Owner and Manager

Dance Company
02.2015 - 08.2019
  • Founded and ran the dance company, handling daily operations.
  • Created and taught dance programs for students of all ages.
  • Hired and led a team of instructors.
  • Grew the business by increasing student enrollment.
  • Organized recitals and events.
  • Managed finances including budgeting and bookkeeping.

Trainee Engineer

KMML
06.2018 - 01.2019
  • Stock taking and customer service for contractors
  • Performed all practical and administrative duties assigned by the engineer
  • Cash handling experience
  • Coordinated and managed the daily activities of the field staffs.

Education

Diploma in Business (Accounting Major) -

Unitec Institute of Technology
01.2024

Bachelors in Accounting - Accounting

Unitec Institute of Technology
11.2025

Civil Engineering

Archana College of Engineering
Kerala , India
11.2018

Higher Secondary
Kerala , India
2013

Skills

  • Communication skills
  • Order Processing
  • Critical thinking
  • Attention to detail
  • Leadership skills
  • Numerical skills
  • Time Management skills
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Money handling abilities
  • Microsoft Excel
  • Customer Service

Accomplishments

  • High Band Score in the International English Language Testing System (IELTS).
  • State-Level Participant in Classical Dance competitions.
  • University Project Report published in a leading newspaper in Kerala.
  • Department Topper
  • Civil Department Coordinator for various programs.
  • Class Representative for 4 years at university.
  • Executive Member of the school student society; organized multiple events.
  • Achieved Many positive reviews through effectively helping with customers.

References

  • Nicholas Leveillee, Manager, Bp 2 GO Taumarunui, 0210 329 226
  • Thomas Varugheese, Manager, Caltex Newmarket, 0277277789
  • Kevin Hopkins , Honda Newmarket , 021746900

Languages

English
Full Professional
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Limited Working

Timeline

Customer Service Representative

Caltex Newmarket
10.2022 - Current

Customer Care Representative

Bp 2 go
11.2021 - 10.2022

IELTS Trainer

Bemax
09.2019 - 01.2020

Trainee Engineer

KMML
06.2018 - 01.2019

Owner and Manager

Dance Company
02.2015 - 08.2019

Diploma in Business (Accounting Major) -

Unitec Institute of Technology

Bachelors in Accounting - Accounting

Unitec Institute of Technology

Civil Engineering

Archana College of Engineering

Higher Secondary

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CHANDANA (GOURI)