Chandandeep Kaur
Auckland
Summary
Experienced healthcare administrator and customer service professional with a strong background in medical coordination, patient care, and administrative support. Holds expertise in patient management, medication coordination, and healthcare operations along with strong leadership, customer service, and financial management skills.Proficient at scheduling, billing, and capitation-based funding, with a deep understanding of health equity and patient care pathways. Adept at handling front desk operations, medical record management, and confidential patient information while ensuring efficiency and quality service in a fast-paced healthcare setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
4 Square Eden Terrace
Eden Terrace
10.2023 - Current
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Ensured adherence to health and safety regulations throughout the premises.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Pharmacy Clinical Coordinator
Bharaj Lifecare Hospital & Trauma Centre
06.2021 - 03.2023
- Collaborated with physicians and nurses to implement clinical pathways and therapeutic guidelines.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Communicated with patients with compassion while keeping medical information private.
- Provided assistance with billing inquiries from insurance companies or patients.
- Collaborated with physicians and other healthcare professionals regarding optimal therapeutic outcomes for patients.
Healthcare Administrator
Ivy Hospital
04.2017 - 06.2022
- Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
- Developed medical programs that promoted community health and research.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Supervised day-to-day activities of clinical staff members such as physicians, nurses, and technicians.
- Developed and maintained computerized record management systems to store and process data.
Education
Master of Health Science -
EIT
Auckland, NZBachelor of Pharmacy -
IKPTU
Skills
- Patient Management Software
- Data entry & Record keeping
- Billing & Payment processing
- Filing & document management
- Professional and friendly demeanor
- Active listening & patient support
- Multicultural awareness & sensitivity
- Conflict resolution skills
- Understanding of health equity & patient rights
- Capitation-based funding awareness
- Patient confidentiality and privacy laws (HIPAA/NZ Privacy Act)
- Prioritizing tasks effectively
- Problem solving under pressure
- Working with doctors, nurses & admin staff
- Following clinic policies & procedures
Certification
- First Aid
- Manager's License
- LCQ
References
References available upon request.
Timeline
Duty Manager
4 Square Eden Terrace
10.2023 - Current
Pharmacy Clinical Coordinator
Bharaj Lifecare Hospital & Trauma Centre
06.2021 - 03.2023
Healthcare Administrator
Ivy Hospital
04.2017 - 06.2022
Master of Health Science -
EIT
Bachelor of Pharmacy -
IKPTU
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