Summary
Overview
Work History
Skills
References
Timeline
Generic

Chanel Campbell

Martinborough,Wairarapa

Summary

Highly experienced and dependable Senior Administration and Operations professional with over 18 years of delivering excellent support across diverse industries. Skilled in bookkeeping, office coordination, systems management, and customer service. Proficient in Xero, Simpro, Infusion, and Microsoft Office. Known for streamlining operations and supporting senior leaders efficiently while maintaining precision under pressure. A proactive problem solver and collaborative team player who thrives in fast-paced, dynamic environments. Strong organizational skills, with attention to detail, excellent communication, and multitasking ability. I pride myself on my time management, process improvement, data management, stakeholder liaison, and compliance adherence skills.

Overview

23
23
years of professional experience

Work History

Financial Administrator

Rakula Land Company
01.2009 - Current
  • Maintain financial records including invoicing, and reconciliations
  • Prepare and file GST returns and compliance documentation
  • Manage accounts receivable/payable using Xero
  • Provide general administrative and compliance support

Chef/Service Cook

Kitchener's Café
01.2025 - 07.2025
  • Prepared and served meals while optimizing kitchen operations.
  • Maintained kitchen stock levels, ordered supplies, and coordinated with suppliers.
  • Ensured compliance with food safety and hygiene regulations.
  • Supported staff coordination and shift scheduling for efficient operations.
  • Resolved customer complaints effectively regarding food quality and service issues.

Chef/Service Cook

Medici Café – Trestle & Mortar Catering
01.2024 - 01.2025
  • Managed food quality and timing for catering events to ensure optimal service delivery.
  • Coordinated event logistics, including supply ordering and delivery planning.
  • Maintained kitchen records and ensured accurate food compliance documentation.
  • Organized special events such as banquets and buffets with intricate menus and decorations.
  • Ensured adherence to health, safety, and hygiene regulations within kitchen operations.
  • Upheld a clean work environment by following sanitation policies and procedures.
  • Cleaned kitchen equipment, surfaces, utensils, and dishes to maintain operational standards.

Operations Administrator

Cotter & Stevens Limited
01.2020 - 01.2024
  • Delivered senior-level administrative support while managing daily business operations.
  • Processed invoices and managed accounts payable and receivable using Xero and Infusion.
  • Coordinated job scheduling with staff communications to enhance project tracking.
  • Oversaw inventory management, procurement, and maintained stock control systems.
  • Ensured compliance by maintaining health and safety records across operations.
  • Supported staff training, onboarding, and recruitment initiatives to enhance team performance.
  • Liaised with external contractors, clients, and suppliers to foster productive relationships.
  • Resolved escalated customer complaints in alignment with established guidelines.

Administration/Receptionist

Cotter & Stevens Limited
01.2018 - 01.2020
  • Operated the reception desk, managed incoming calls, emails, and client queries
  • Assisted with invoicing, document preparation, and internal filing systems
  • Maintained databases for customer and supplier records
  • Scheduled service calls and coordinated with field staff
  • Managed stock ordering for office and project needs

Reception/Vet Nurse

South Wairarapa Vets, Martinborough
Martinborough
01.2003 - 01.2011
  • Managed reception, appointment booking, and client inquiries
  • Maintained veterinary records and processed invoices and payments
  • Assisted veterinarians during surgical procedures by providing instrumentation, monitoring anesthesia levels, restraining animals when needed and maintaining a sterile field.
  • Supported veterinary team with administration and communication tasks
  • Interacted positively with pet owners while providing emotional support during difficult times.
  • Monitored vital signs of animals and reported any changes or abnormalities to the veterinarian.
  • Stocked supplies in examining rooms and restocked after each appointment was completed.

Kitchen Assistant/Front of House Staff Member

Providore Food and Catering
01.2009 - 01.2010
  • Handled order processing, customer service, and POS operations
  • Assisted with event catering logistics and stock control
  • Supported food preparation scheduling and supplier coordination
  • Contributed to basic invoicing and daily reconciliation processes
  • Greeted customers entering the restaurant with a pleasant demeanor.
  • Prepared salads and other cold foods according to established recipes.

Skills

  • Data entry and records management
  • Customer service and reception
  • Inventory control
  • Payroll processing and compliance
  • Time management and prioritization
  • Health and safety compliance
  • Insurance claims processing
  • Problem solving
  • Conflict resolution
  • Staff training and mentoring

References

  • Matt, Hawthorn, 027 270 5759, Cotter & Stevens Limited
  • Dudley-Ann, Hill, 027 306 0010, Kitcheners Tea Room
  • Tracey, Lindsay, 027 412 4203, True CA

Timeline

Chef/Service Cook

Kitchener's Café
01.2025 - 07.2025

Chef/Service Cook

Medici Café – Trestle & Mortar Catering
01.2024 - 01.2025

Operations Administrator

Cotter & Stevens Limited
01.2020 - 01.2024

Administration/Receptionist

Cotter & Stevens Limited
01.2018 - 01.2020

Financial Administrator

Rakula Land Company
01.2009 - Current

Kitchen Assistant/Front of House Staff Member

Providore Food and Catering
01.2009 - 01.2010

Reception/Vet Nurse

South Wairarapa Vets, Martinborough
01.2003 - 01.2011

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Chanel Campbell