Chanelle Hayward
Waitara,TKI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings, with experience in customer service, data entry and management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Department Manager
Harvey Norman
09.2021 - Current
- I managed hiring, for new employees, ensuring thorough screening of candidates and selecting top-quality talent to join my team.
- Identified and communicated customer needs to help supply correct products and information.
- Implemented loss prevention measures that significantly reduced instances of theft or damage.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Sales Assistant
Harvey Norman
10.2016 - 09.2021
- Managed customer multiple calls and emails per day.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Utilized upselling techniques to promote additional products and increase sales.
- Greeted customers entering store and responded promptly to customer needs.
Sales Assistant
Barkers
08.2016 - 10.2016
- Maintained up-to-date knowledge of product and service changes.
- Worked flexible hours across, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Ground Crew - Koru Lounge
Taranaki Air Services ltd
02.2016 - 08.2016
- Provided exceptional customer service to passengers during boarding, disembarking, and any necessary assistance throughout their time at the airport.
- I welcomed and created a comfortable atmosphere by overseeing cleanliness and maintenance of the koru lounge area.
- Demonstrated strong organisational and time management skills while managing multiple projects.
Sales Assistant
Glassons
01.2016 - 02.2016
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Greeted customers, identified needs and provided product advice.
- Prioritized helping customers over completing other routine tasks in store.
Assistant Manager
Wildpair Ltd
09.2013 - 01.2016
- Trained new employees on effective sales techniques, contributing to an improved overall store performance.
- Participated in regular staff meetings to share ideas for improving store operations and boosting sales figures.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
NCEA Level 3 Merit -
NPGHS
New Plymouth, TKI01.2012
Skills
- Team building
- Hiring
- Cash handling
- Communication
- Customer Service
- Time Management
- Positive Attitude
- Complaint Handling
- Resilience
- Multitasking
- Approachable
- Stock Control
- Problem Solving
- Team Leadership
- Visual Merchandising
- Coaching/ Staff Development
- Sales Administration
- Loss Prevention
Certification
Drivers Licence, 08/2026, Full driver’s license
Languages
English
Basketball, Reading, and Baking
I play social Basketball every summer.
I am in a Book club that reads a new book once a month to discuss.
Love to bake all the time for friends, colleagues and family.
Timeline
Department Manager
Harvey Norman
09.2021 - Current
Sales Assistant
Harvey Norman
10.2016 - 09.2021
Sales Assistant
Barkers
08.2016 - 10.2016
Ground Crew - Koru Lounge
Taranaki Air Services ltd
02.2016 - 08.2016
Sales Assistant
Glassons
01.2016 - 02.2016
Assistant Manager
Wildpair Ltd
09.2013 - 01.2016
NCEA Level 3 Merit -
NPGHS
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