Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Changhoon Joh

Otahuhu,Auckland

Summary

Results-driven and technically proficient candidate with hands-on experience in workflow automation, administrative operations, and digital process optimization.


During mandatory alternative military service in the Taxation Division of Guri City Hall, independently developed an Excel VBA-based automation tool that reduced administrative processing time by 80% and eliminated manual bottlenecks.


Recognized with an official mayoral commendation for excellence in responsibility, precision, and communication.

Experienced in public service, technical instruction, cross-cultural coaching, and essential retail operations under high-pressure environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ski Instructor

Jsmskischool
11.2023 - 02.2024
  • Delivered over 260 customized ski sessions to students across all levels, from one-on-one private lessons to group classes of up to 15 participants.
  • Instructed a diverse clientele aged 3 to 60+, adapting lesson pace, terrain selection, and communication style based on each student’s learning profile.
  • Independently designed and delivered a full technical curriculum for candidates preparing for the Korean Junior Ski Level certification, achieving a 100% first-time pass rate among all 4 applicants.
  • Applied progressive teaching strategies including video-assisted analysis, real-time correction drills, and skill-tiered progression plans to maximize retention and performance.
  • Served as the designated English-speaking instructor for international students, providing culturally sensitive instruction and translating all resort safety protocols.
  • Maintained a perfect safety record throughout the season while ensuring full compliance with slope regulations and weather conditions.

Army

Guri City Hall
08.2021 - 05.2023
  • Fulfilled mandatory military service as an alternative service agent in the Taxation Division of Guri City Hall, supporting internal administrative operations in a high-volume, deadline-driven environment.
  • Independently developed and implemented a comprehensive Excel-VBA automation system that digitized the entire tax notice workflow—from document creation and system upload to manager-level approval routing, postal dispatch, delivery tracking, and postage inventory recording—reducing total processing time from 5 business days to 1.
  • Automated postage usage logging, cutting down manual input time from ~1 hour to under 10 seconds, significantly improving task efficiency during peak billing periods.
  • Eliminated manual Excel uploads for finalized tax documents by creating a seamless end-to-end automation pipeline, minimizing human error and enabling staff to focus on judgment-based tasks.
  • Designed and deployed a digital inventory management system for high-value administrative supplies, including Level-2 classified blank tax notice forms, resulting in a 7% cost reduction by preventing unnecessary procurement.
  • Supported issuance of civil certificates and tax documents, performed document processing, and responded to public inquiries via phone and in-person, while collaborating with senior staff to maintain operational integrity and policy compliance.

Employee

BIC Trolley
12.2020 - 07.2021
  • Responsible for the collection, sanitization, redistribution, repair, and overall management of shopping trolleys at Countdown stores, ensuring optimal functionality and availability for customers.
  • Served as an essential frontline worker during the COVID-19 lockdown, maintaining continuous on-site operations under high-pressure and high-demand conditions.
  • Upheld strict hygiene and safety protocols, performing regular disinfection of all trolley units in compliance with public health guidelines.

Intern

BDO NZ
07.2020 - 07.2020
  • Independently reviewed compliance with PBE FRS 48 (Service Performance Reporting) for non-profit organizations, identifying reporting gaps and drafting a 10-point pre-audit checklist adopted by the assurance team.
  • Conducted regulatory eligibility assessments for Tier 3 entities such as Hugo Charitable Trust, analyzing expenditure structure and public accountability status to support classification under New Zealand Tier Reporting Requirements.
  • Worked under the supervision of a senior auditor to organize entity-specific reporting obligations under the New Zealand PBE framework, supporting tier-specific audit readiness and enhancing financial transparency for non-profit clients.
  • Applied New Zealand public sector accounting principles in real audit preparation settings, strengthening practical skills in interpreting local financial reporting standards and regulatory requirements.

Education

Bachelor of Commerce - Information System And Business Analytics

University of Auckland
Auckland, New Zealand
07-2026

GED -

UP Education (University of Auckland Pathway)
Auckland, New Zealand
06-2020

Skills

  • Excel (VBA, Macros, UserForms)
  • Microsoft Word / Powerpoint
  • Workflow Automation
  • Client-facing Communication
  • Cross-Cultural Communication
  • English - Korean Bilingual
  • Team Operations & Coordination
  • Discipline & Responsibility (Military-based)
  • Instructional Adaptability
  • Problem Solving
  • Initiative & Independence

Certification

  • Licensed Associated Financial Planner Korea - 2023
  • Licensed Securities Investment Solicitor - 2023
  • Microsoft Office Specialist (Excel, Word, Powerpoint), Microsoft - 2023

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

Ski Instructor

Jsmskischool
11.2023 - 02.2024

Army

Guri City Hall
08.2021 - 05.2023

Employee

BIC Trolley
12.2020 - 07.2021

Intern

BDO NZ
07.2020 - 07.2020

Bachelor of Commerce - Information System And Business Analytics

University of Auckland

GED -

UP Education (University of Auckland Pathway)

Similar Profiles

CREATE PROFILE
Changhoon Joh