Chanisara Kruakaew
Dunedin,Central
Summary
Dynamic leader with a proven track record at BaanWantawan Apartment, enhancing guest experiences through exceptional service and efficient problem-solving. Skilled in Property Management Systems and fostering team collaboration, I spearheaded initiatives that significantly increased repeat business. Expert in guest relations and staff development, my strategies consistently improve operational outcomes and guest satisfaction. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Guest Service Manager
BaanWantawan Apartment
01.2019 - 10.2022
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Monitored staff training, scheduling and shift changes.
- Ensured a safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
- Implemented procedures and services to improve hotel services and amenities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Restaurant Owner
Piggg Me Online Restaurant (Make to Order)
03.2017 - 12.2018
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
University of Otago Language Centre And Pathway
Dunedin, NZ 12.2022 - 05.2024
Master of Tourism - Tourism Management
University of Otago
Dunedin, NZ02.2025
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Prince of Songkla University
Phuket, Thailand 05.2021
Skills
- Property Management Systems
- Guest accommodations
- Staff Training and Development
- Operations Management
- Team Management
- Exceptional communication
- Complaint Handling
- Report Preparation
- Guest Relations
- Guest Registration
- Front Desk Management
- Guest experiences
- Relationship Building
- Customer Service
- Hotel operations
- Decision-Making
- Guest Services
- Reception oversight
- Problem-Solving
- Teamwork and Collaboration
- Teamwork and Leadership
- Time Management
Golfing
Timeline
University of Otago Language Centre And Pathway
12.2022 - 05.2024
Guest Service Manager
BaanWantawan Apartment
01.2019 - 10.2022
Restaurant Owner
Piggg Me Online Restaurant (Make to Order)
03.2017 - 12.2018
Master of Tourism - Tourism Management
University of Otago
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Prince of Songkla University
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