Channarong Sak
Richmond
Summary
Seeking the role of Caregiver, A patient, honest and a reliable individual with a positive - can-do attitude. I have no difficulty working in a team environment, while I am also confident to work independently with a strong work ethic. I have extensive experience working within the airport industry at various levels of role responsibility, I am well versed with systems, policies, and operations procedures. Safety is always paramount for myself, those I work with, and the environment I am working in. I enjoy challenges and am always eager to expand my knowledge, while adding value to the organization I am working for by influencing others with my experience, and calm approach. I am honest, reliable, with good time keeping skills. I have developed a range of predominantly physical, cleaning and shelf filling skills. I have also developed customer service skills and coaching skills - previously working with passengers, concessionaire and business partner, and as a referee.
Overview
18
18
years of professional experience
Work History
Airport Operations Supervisor
Siem Reap International Airport
2022.11 - 2023.10
- Leading the daily briefing with all TERMINAL, GROUND HANDLING, CARGO and coordinate with MAINTENCE and SAFETY/SECURITY team in order to anticipate the difficulties of the day
- Ensure the daily running of the Airport and availability of equipment
- To implement the Company policies and procedure as per ISO standard, Check and approve the attendance of the operation staff on-duty
- To report any problems to the top management
- Request to other department’s supervisors the staffing status in order to be aware of any shortage
- Supervise the coming day’s staff location share out, the necessary adjustments in case of unexpected staff absentee with all the supervisors
- Managing with the real time on operational hours and thereby with real time: Terminal, Ground Handling, and coordinates with Safety and Security, Maintenance, IT and Commercial for activities impacting operations
- To request to all sectors the necessary feedback and action necessary to an optimum coordination of the real time operation management
- Ensuring effectiveness of internal and external communication
- To follow up on all internal and external audit reports and implementation of Corrective Actions when necessary
- To liaise with local Authorities in support of safety and security and maintain a good cooperation with them
- To propose of evaluate improvement works or investments to the departments
- Ensure high quality of Ground Handling, Terminal and Cargo services to passengers and airline
- To attend all airline meetings and take into account customers grievances/suggestions
- Ensure fairly and efficient allocation of Apron, check-in, baggage delivery belts and boarding facilities
- Optimize critical resources
- Initiating the new daily operation procedures and making proposals to improve the operation activities of the airport
- Solving the problem within capabilities (Level 1- Operation) and reporting to higher level the problem exceeding of responsibility Level 2 and above (Airport Level and Company Level) Preparing and sending a daily report to the top management with full accuracy
- To investigate any incident directly linked to the department’s operations and to report the results to the immediate superior
- The AOS performs other tasks as maybe assigned from to time to time by the immediate superior.
Cargo Acceptance assisting
Phnom Phen International Airport
2022.03 - 2023.10
- Check documents and Conditions of exported Cargo
- Scale/weighing Cargo
- Check and receive with verification of imported Cargo.
Terminal Service Controller
Siem Reap International Airport
2019.07 - 2022.10
- Briefing procedure and guideline to terminal staffs
- Monitoring and following up matters relating to: VIP/VVIP movements, Passenger facilitations, Airport cleaning, Facility management
- Establishing, Modifying or implementing duties and responsibilities of terminal staffs
- Compliance of instruction, procedure and policy issued by management relating to terminal operation management
- Assisting Asst
- Terminal Manager in administrative matter relating staffs
- Assisting Asst
- Terminal Manager for preparation and revision of policy and procedures to be implemented in all terminal and following up action.
Terminal Coordinator/ Terminal Supervisor
Siem Reap International Airport
2009.01 - 2022.10
- Responsible in full supervision of the entire operation in the terminal and commercial car parking
- Ensure smooth, safe and efficient flow of the passengers through the airport terminal within the scope of passenger facilities and services, Security, emergency and good information
- Close coordination of effort of different airport organizations
- Must be follow and implement the policy given by Terminal Assistant Manager, Operations Manager
- Deal directly with airlines, concessionaires, administrations, Fire station, Maintenance, Safety and Security, the cleaning sub-contractors, and other departments
- Lead and follow up with Assistant Terminal Coordinator, and Ground Resource Unit
- Prepares the roster for different Terminal Teams
- Act as Terminal Assistant Manager when Terminal Assistant Manager is not around.
Asst. Terminal Coordinator
Siem Reap International Airport
2006.08 - 2009.01
- In-charge of Fire Emergency Evacuation should the need arises
- In charge of CIP lounge, food supply, stock, do the statistic of CIP lounge and Car parking
- Assists the Terminal Coordinator (TC), Assistant Terminal Manager on Administration matters such as supervising the signing the Daily Attendant Sheet, filling, keeping the documentation, patrols the daily operation of the Terminal by solving the matters on the site, check and deal directly with the cleaning sub-contractor
- Control the car parking, Acts as TC when they are not available
- Follow the roster given by Assistant Terminal Manager.
Check-in Agent (Passenger Service Agent)
Siem Reap International Airport
2005.12 - 2006.08
- Mainly responsible for providing the highest standard customer care to all passenger services related such as check-in, welcoming and boarding/de boarding passengers, other tasks assigned from time to time by superior
- Follow Procedure and Working instruction, and airlines’ requirement.
Education
MBA in Business Administration -
CUS Cambodia
01.2011
BBA in General Management -
BBU Cambodia
01.2007
Skills
- Safety Conscious
- Team player
- Passion - Dependable
- Integrity
- Trust / Honesty
- Patient / Respectful
- Communication
- Listening skills
- Self-managed
- Accountability
- Time Management
- Customer service skills
References
- VICHEY EAR, Manager of Night’N Day at STOKE, Night’ n Day (contact number: 027 316 0319, 03 547 7878)
- SOMNANG MOAV, Caregiver at Summerset Richmond Range (contact number: 0210693036)
Hobbies and Interests
- Family
- Driving
- Discovery of Information and Technology
Timeline
Airport Operations Supervisor
Siem Reap International Airport
2022.11 - 2023.10
Cargo Acceptance assisting
Phnom Phen International Airport
2022.03 - 2023.10
Terminal Service Controller
Siem Reap International Airport
2019.07 - 2022.10
Terminal Coordinator/ Terminal Supervisor
Siem Reap International Airport
2009.01 - 2022.10
Asst. Terminal Coordinator
Siem Reap International Airport
2006.08 - 2009.01
Check-in Agent (Passenger Service Agent)
Siem Reap International Airport
2005.12 - 2006.08
MBA in Business Administration -
CUS Cambodia
BBA in General Management -
BBU Cambodia
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