Chanté Crasborn

• Managed guest experiences for high-net-worth American hunting tourists, ensuring all their needs were met throughout their stay.
• Oversaw day-to-day lodge operations, including coordinating staff schedules, guest arrivals, and departures.
• Organised and managed weekly driving plans for guest transfers, including pickups and drop-offs at various airports and locations.
• Responsible for room allocations, flight scheduling, and arranging additional touring bookings for guests after their stay.
• Provided food and beverage services, ensuring high standards, and timely delivery.
• Coordinated weekly supply orders to maintain smooth lodge operations.

• Provided administrative support during the busy summer months, assisting various teams across the Hawke’s Bay, Taupō, Rotorua, and Wairarapa regions.
• Supported real estate agents by handling administrative tasks, including document preparation, client communication, and managing schedules.
• Worked efficiently to meet deadlines in a fast-paced environment, ensuring all tasks were completed on time, and to a high standard.
• Contributed to day-to-day operations, maintaining a smooth workflow across multiple branches, and assisting with various tasks as required.
• Fostered strong working relationships with team members across multiple offices.

• Oversaw operational responsibilities across multiple sites, including CPI and rent reviews, BWOF renewals, property inspections, and general maintenance, to maintain compliance and enhance tenant satisfaction.
• Processed and reconciled invoices using Xero, and allocated costs accurately across individual developments.
• Worked alongside the Finance Manager and Project Manager to monitor development costs and maintain alignment with budgets across various trades.
• Coordinated the implementation and integration of the Re-Leased property management system to improve income tracking and operational efficiency.
• Continue to assist the business with occasional operational and marketing tasks, contributing to growth initiatives.
• Recently led the creation of a new company website to attract tenants from outside regions, with the goal of business expansion into Hawke’s Bay.

• Progressed from Sales Associate to Buyer’s Agent, following the completion of a real estate certificate and mentorship under a senior sales professional.
• Supported the Licensee by managing weekly schedules and coordinating day-to-day activities that are critical to property sales.
• Delivered high-level client service throughout the full sales process, from initial contact to settlement.
• Organized and conducted property viewings, liaised with inspectors, and sourced detailed property information to assist clients in making informed decisions.
• Maintained and grew the team’s digital presence through active engagement on key social media platforms.
• As a Buyer’s Agent, focused on generating new listings and matching properties with qualified buyers to expand business reach.
• Drafted and presented sales agreements and guided clients through the complexities of property transactions.
• Oversaw the listing process for new properties, managing multiple moving parts to ensure smooth and professional execution.

(Initially appointed as the Office Administrator).

• Progressed from Office Administrator to Office Team Leader within one year, demonstrating adaptability and leadership in a fast-paced, real estate environment.
• Processed new property listings, and meticulously verified property details to ensure accuracy and compliance.
• Managed sales documentation, monitored settlement and possession dates, and responded promptly to client inquiries.
• Delegated administrative tasks across multiple Hawke’s Bay branches, ensuring even workload distribution, and timely completion.
• Maintained smooth daily office operations while supporting the achievement of monthly sales targets.
• Provided ongoing administrative and operational support to sales consultants and collaborated closely with the Sales Manager to deliver core business services.
• Upheld consistently high standards of customer service in all client-facing interactions.

• Managed room bookings for a wide range of guests, including loyal clients, holidaymakers, sports teams, and conference delegates.
• Secured reservations at optimal rates to meet revenue and occupancy targets across both peak and off-peak periods.
• Supported conference and event bookings, liaising with clients to ensure smooth planning and delivery.
• Assisted with food and beverage service, and maintained mini bar operations in guest rooms.
• Contributed to broader hotel operations in a hands-on role, typical of a boutique hospitality environment.

• Coordinated a variety of events, including corporate conferences, national sports team accommodations, weddings, and brand showcases.
• Managed event bookings and ensured precise execution of work orders.
• Collaborated with internal departments and external stakeholders to guarantee seamless event delivery.
• Supported logistical arrangements and venue setup across multiple conference facilities.
• Maintained a strong attention to detail while addressing client needs, and ensuring high standards of service.

Club InterContinental Assistant (off-peak periods)

• Assisted Club guests with booking external excursions and arranging the use of hotel amenities.
• Delivered attentive and professional food and beverage service in an exclusive lounge environment.
• Provided personalized guest service, ensuring a luxury experience tailored to individual needs.