Chantal Briggs
Whangamata,WKO
Summary
Accomplished professional with a proven track record at Maia Financial New Zealand Limited, enhancing client satisfaction and retention through exceptional communication and customer service focus. Skilled in Salesforce, adept at inter-department collaboration, and recognised for multitasking proficiency and decision-making capabilities. Achievements include streamlining processes for efficiency and contributing to significant internal improvements.
Overview
30
30
years of professional experience
Work History
Client Services - NZ
Maia Financial New Zealand Limited
09.1998 - 07.2024
- Developed strong relationships with stakeholders (clients, suppliers & funders) by providing exceptional customer support and maintaining open lines of communication.
- Provided timely updates on contract/documentation status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Contributed to the development of internal process improvements that led to more efficient service delivery and boosted client retention rates.
- Enhanced client satisfaction by promptly addressing and resolving any concerns through effective communication.
- Contributed ideas during team meetings that led to the implementation of innovative solutions for enhanced customer experience management.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
Credit Controller
Portables Plus Limited
10.1996 - 02.1998
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reached out to customers to check on payments and convey options.
Sales Support
United Environmental Limited
06.1994 - 02.1996
- Collaborated with team members for streamlined operations and efficient sales support.
- Demonstrated versatility within the role by performing various duties including sales support, data entry, and yardwork functions.
- Developed sales support materials to assist representatives in effectively presenting product offerings.
Education
Bachelor of Science - Zoology
The University of Auckland
Auckland05.1994
Skills
- Customer service focus
- Multitasking proficiency
- Strong Organisational skills
- Decision-making capabilities
- Time management expertise
- Exceptional communication
- Customer Relations
- Salesforce knowledge
- CRM Software Experience
- Inter-department collaboration
- Sales/Contract Documentation
- Positive Attitude
- Attention to Detail
- Reliability
- Professional and Courteous
- Self Motivation
Languages
Dutch
Native or Bilingual
Timeline
Client Services - NZ
Maia Financial New Zealand Limited
09.1998 - 07.2024
Credit Controller
Portables Plus Limited
10.1996 - 02.1998
Sales Support
United Environmental Limited
06.1994 - 02.1996
Bachelor of Science - Zoology
The University of Auckland
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