Chantal Mahar-Clarke
Hamilton,New Zealand
Summary
I am mature, good natured, organised and a dedicated individual with a diverse background in sales, retail, and customer service. I believe I am punctual and have good time management skills. I have an outgoing, confident personality and am able to work well under pressure. I enjoy meeting new people and learning new things.
Overview
11
11
years of professional experience
Work History
Sales Support Coordinator
Axiom Training
Hamilton
12.2018 - 08.2023
- Maintained records of customer interactions, transactions, comments and complaints
- Trained team members on sales techniques, product knowledge and customer service standards
- Provide information to customers and clients around what courses we offer and ensuring all individuals meet course requirements/pre requisites
- Complete transactions
- Send invoices
- Being a regular point of contact for clients such as Fonterra, Downer, Hire Pool, MSD, ACC
- Providing knowledge to clients around what tickets and licenses might be required to operate certain machinery to ensure they are meeting Health & Safety requirements
- Checking NZQA records
- Monitoring KPI initiatives
- Re establish old relationships with past clients
Service Advisor
Toyota Rutherford & Bond
Wellington, New Zealand
01.2018 - 12.2019
- Greeting customers and scheduling service appointments
- Handling customer complaints
- Providing technicians with accurate information
- Writing service orders
- Invoicing service repairs
- Answering phone calls
- Entering customers information into a system database
- Processing payments
- Quoting Insurance claims for repair work
- Explaining work carried out by mechanics for any future repairs needed
Apex Car Rentals
Wellington, New Zealand
01.2017 - 01.2018
- Completing rental transactions and agreements
- Selling Collision damage waivers (CDW)
- Up selling products such as vehicle upgrades, AA roadside cover and other car accessories
- Providing exceptional service to customers
- Completing transaction procedures for returned vehicles
- Answering phone calls from local and overseas customers
- Arranging claims for damaged vehicles
- Ensuring daily banking is balanced with no discrepancies
- Cash banking
- Data entry
The Warehouse
Te Rapa, New Zealand
01.2013 - 01.2016
- Assisting customers with inquiries and finding items within the store
- Providing information about the product
- Organising stock
- Customer Service
- Checkout Supervisor
- Sole charge of the Clothing Department
- Cash Handling
- Accomplishing all tasks for the day
- Active selling which required having a good sales approach, positive attitude and time management
- Dealing with the public on a regular basis
- Supervising checkout operators
- Taking care of refunds, returns or faulty products
- Ensuring good customer service
- Knowing products to approach customers with the best knowledge
Education
City and Guilds Beauty Therapy Level 5 -
12.2015
National Certificate of Educational Achievement (NCEA) Level 2 -
12.2014
Redshirts -
The Warehouse
12.2014
Retail Operations Level 2 -
12.2014
Private Training skills for work Level 2 - unit standard in retail
12.2014
Secondary Education -
Sacred Heart Girls College
12.2014
National Certificate of Educational Achievement (NCEA) Level 1 -
12.2013
Secondary Education -
St Mary's College
12.2012
Skills
- Customer Service
- Courteous
- Quick Learner
- Proactive
- Well Presented
- Approachable
- Trustworthy
- Numeracy Skills
- Literacy Skills
- Computer Skills
- Problem Solving Skills
- Dedicated
- Results Driven
- Sales Skills
- Diversity Awareness
Secondary Education
- Sacred Heart Girls College, Hamilton, Waikato, 01/01/13 - 01/01/14
- St Mary's College, Wellington 01/01/11 - 01/01/12
Personal Information
- Citizenship: NZ Citizen
- Driving License: Yes (Full)
References
Available on request
Timeline
Sales Support Coordinator
Axiom Training
12.2018 - 08.2023
Service Advisor
Toyota Rutherford & Bond
01.2018 - 12.2019
Apex Car Rentals
01.2017 - 01.2018
The Warehouse
01.2013 - 01.2016
City and Guilds Beauty Therapy Level 5 -
National Certificate of Educational Achievement (NCEA) Level 2 -
Redshirts -
The Warehouse
Retail Operations Level 2 -
Private Training skills for work Level 2 - unit standard in retail
Secondary Education -
Sacred Heart Girls College
National Certificate of Educational Achievement (NCEA) Level 1 -
Secondary Education -
St Mary's College