Chantal Swart
Rotorua,New Zealand
Summary
Human Resource Generalist with extensive experience in recruitment and performance management. Proficient in daily HR operations, policy development, and conflict resolution. Demonstrated success in fostering positive workplace culture and ensuring HR compliance. Expertise in payroll coordination and effective communication, contributing to organizational success across forestry, training, and healthcare sectors.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Human Resource Generalist – Sole Role
QE Health Limited
Rotorua, New Zealand
10.2024 - 12.2025
- Managed implementation of the recruitment process for vacancies from development of position descriptions through to the onboarding of new staff members.
- Managed full workcycle of employees from recruitment to exits.
- Managed employee personnel files.
- Managed appraisal schedules and teamleaders providing guidance.
- Managed staff and clients complaints in a professional manner.
- Updated and maintained company policies and procedures, ensuring reviews were timely and thorough.
- Focused on people and performance management by building positive working relationships with key staff encouraging High levels of trust and communication to grow workplace culture.
- Liaised with Payroll Manager pertaining to leave and staff hours.
- Health & Safety Officer ensuring that the company was compliant with legislation.
People Training Support
Ventia – New Zealand
06.2023 - 09.2024
- Administered training database for Registered Training Organisation across Australia and New Zealand.
- Conducted employee enrollments for pre-employment induction requirements.
- Managed onboarding and termination processes as directed by clients.
- Assisted learners with queries and reset requests for online learning portals.
- Processed credit transfer requests for learners efficiently.
- Set up courses per trainer specifications to meet training needs.
- Issued credentials to learners upon successful training completion.
- Maintained accurate records on Student Management System while complying with governance standards.
HUMAN RESOURCES GENERALIST AND PAYROLL ADMINISTRATOR
NCT Forestry Agricultural Co-Operative Pty
Richards Bay, South Africa
11.2015 - 01.2023
- Maintained payroll for over 200 employees across three locations.
- Managed employee data, leave deductions, files, benefits information, and workers' compensation.
- Facilitated HR services through strong relationships with teams and leadership.
- Conducted background checks, reference checks, and employment verifications.
- Led hiring processes and conducted exit interviews for departing employees.
- Administered workers' compensation claims and benefits including death, disability, and retirement.
- Developed wellness programs to enhance employee engagement and morale.
- Supervised performance reviews and staff development initiatives.
HUMAN RESOURCE AND PAYROLL ADMINISTRATOR
BayFibre Central Timber Co-operative
Richards Bay
01.2010 - 11.2015
- Managed payroll data system for over 300 employees, ensuring timely processing of salaries and wages.
- Documented procedures to identify improvements for effective policy implementation.
- Updated HR databases to maintain accurate employee information and benefits records.
- Oversaw HR documentation, including new hire letters, contracts, and corporate policies.
- Supervised onboarding process, distributing essential paperwork to new hires.
- Cultivated relationships with employees, management, and external vendors to enhance collaboration.
- Resolved employee conflicts efficiently by adhering to company procedures.
- Coordinated with benefit providers to address inquiries regarding employee benefits enrollment.
ADMINISTRATION CLERK
The Central Timber Co-operative
Richards Bay
08.2004 - 12.2010
- Set and maintained office priorities to meet tight deadlines in fast-paced environment.
- Administered daily program operations with optimal efficiency, achieving budget targets.
- Handled payroll administration and processing while ensuring compliance with regulations.
- Attended to employee queries and escalated issues to supervisors as needed.
- Performed data entry and record-keeping tasks for tracking correspondence and updates.
- Supported clerical functions using word processing, email, and office equipment.
- Answered phone calls, providing information and connecting callers to appropriate personnel.
- Gathered and updated data to maintain departmental records and databases.
Education
Some College (No Degree) - other
AHRI - Australian HR Institute
Australia09-2025
Certificate - Personnel Management & Human Resources
Career Academy
Auckland, New Zealand05.2023
Bachelor of Commerce - Human Resource Management
Regent Business School
Durban, South Africa01.2023
Graduate Certificate - Skills Development Facilitator Unit Standards
Global Business Solutions
Durban, South Africa11.2017
Certificate - Payroll Administration & Processing in HR
VIP Payroll Academy
Durban, South Africa01.2012
Graduate Certificate - Human Resource Hiring Practices
UNISA
South Africa09.2011
Graduate Certificate - Human Resources Labour Relations
UNISA
South Africa02.2011
National Certificate - Human Resource Management
Umfolozi College
Richards Bay01.2010
Skills
- Payroll coordination
- Employee training
- Policy development
- Exceptional communicator
- Grievance handling and redressal
- Performance management
- Conflict resolution
- HR compliance
- Professionalism and integrity
- HR software proficiency
- Confidentiality and discretion
- Recruitment life cycle
- Exit interviews
- Recruitment coordination
- Payroll and benefits administration
- Multitasking Abilities
References
- Danny Knoesen, General Manager, +27 83 661 8172, danny@nctforest.com
- Percy Naidoo, Production Manager, +27 78 201 7270, percy@nctforest.com
- Ryno Martyn, Regional Operations Manager, +27 76 499 1111, ryno@nctforest.com
Certification
Professional (MAHRI) Member
Accomplishments
BCOM Degree - Human Resource Management
Timeline
Human Resource Generalist – Sole Role
QE Health Limited
10.2024 - 12.2025
People Training Support
Ventia – New Zealand
06.2023 - 09.2024
HUMAN RESOURCES GENERALIST AND PAYROLL ADMINISTRATOR
NCT Forestry Agricultural Co-Operative Pty
11.2015 - 01.2023
HUMAN RESOURCE AND PAYROLL ADMINISTRATOR
BayFibre Central Timber Co-operative
01.2010 - 11.2015
ADMINISTRATION CLERK
The Central Timber Co-operative
08.2004 - 12.2010
Some College (No Degree) - other
AHRI - Australian HR Institute
Certificate - Personnel Management & Human Resources
Career Academy
Bachelor of Commerce - Human Resource Management
Regent Business School
Graduate Certificate - Skills Development Facilitator Unit Standards
Global Business Solutions
Certificate - Payroll Administration & Processing in HR
VIP Payroll Academy
Graduate Certificate - Human Resource Hiring Practices
UNISA
Graduate Certificate - Human Resources Labour Relations
UNISA
National Certificate - Human Resource Management
Umfolozi College