Chantell Jonker
Pukekohe,Pukekohe
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Receptionist and Dental Assistant
Nova Dental Care
Papakura, AUK
10.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Assisted with onboarding new clients and securing paperwork completion.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
Assistant Teacher
Kinder Kidz
Carletonville, South Africa
09.2017 - 08.2019
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Arrived at assigned areas on time, prepared, and ready to work.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments, and issues.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Incorporated music and play into developmentally appropriate activities.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Kept notes of behavior issues, food served, and medications administered to children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Promoted learning and social development through structured and unstructured playtime.
- Taught children to organize toys, wash hands, and share by leading by example.
- Restocked supplies and personal hygiene products for use by students.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Modeled positive behavior and communication skills for students.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assessed student progress and provided feedback on educational development.
- Helped new preschool children get used to classes by giving one-on-one support.
- Supported students in developing self-esteem and self-confidence.
Pharmacy Assistant
Dee Jay Pharmacy
Carletonville, South Africa
05.2013 - 02.2014
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Organized pharmacy area to maintain clean and orderly environment.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Re-stocked shelves with prescribed medications and health care products.
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Answered questions regarding medication instructions and usage.
Education
No Degree - Diploma in Practice And Office Management
University of Toronto
Toronto, Canada05.2022
No Degree - Orthodontic Assistant Level 1&2
Trapezio
United States Of America08.2021
Bachelor of Arts - Human Movement Science And Psychology
North West University
Potchefstroom South Africa01.2017
High School Diploma -
Fochville High School
South Africa12.2012
Skills
- Clerical Support
- Project Coordination
- Scheduling
- Data Entry
- Administrative Support
- Office Management
- File Management
- Greeting and Seating Clients
- Organization Skills
- Correspondence Distribution
- Schedule Management
- Correspondence Management
- Service-Oriented Mindset
- Telephone Skills
- Time Management
- Information Protection
- Staff Management
- Data Inputting
- Customer/Client Relations
- Verbal and Written Communication
- Office Administration
- Document Management
- Professional Demeanor
- Conflict Resolution
- Interpersonal Skills
- Excellent Communication
- Active Listening
- Multitasking Abilities
- Scheduling Appointments
- Attention to Detail
- Inventory Control
- Problem Solving
- Records Management
- Catering Coordination
- Customer Complaint Resolution
- Word Processing
Languages
Afrikaans
Native or Bilingual
English
Full Professional
Timeline
Receptionist and Dental Assistant
Nova Dental Care
10.2019 - Current
Assistant Teacher
Kinder Kidz
09.2017 - 08.2019
Pharmacy Assistant
Dee Jay Pharmacy
05.2013 - 02.2014
No Degree - Diploma in Practice And Office Management
University of Toronto
No Degree - Orthodontic Assistant Level 1&2
Trapezio
Bachelor of Arts - Human Movement Science And Psychology
North West University
High School Diploma -
Fochville High School