Chantell Stanley
Hamilton,WKO
Summary
Experienced compliance auditor with a strong background in auditing and quality assurance. Demonstrates exceptional organizational skills and the ability to analyze and resolve complaints effectively. Known for thriving in fast-paced settings and consistently meeting company objectives.
Overview
18
18
years of professional experience
Work History
Internal Compliance Auditor
Nedbank
South Africa, Durban
04.2010 - 09.2024
- Conducted internal audits to assess compliance with regulatory standards.
- Evaluated risk management procedures and recommended improvements.
- Collaborated with departments to ensure adherence to policies and procedures.
- Developed audit plans and schedules for comprehensive assessments.
- Facilitated training sessions on compliance regulations for staff members.
- Prepared detailed reports on audit findings for management review.
- Monitored ongoing compliance efforts and provided feedback for enhancements.
- Participated in training sessions designed to educate staff about compliance matters.
- Coordinated with external auditors during annual reviews.
- Responded promptly to inquiries from regulators concerning audits or other compliance matters.
- Monitored implementation of corrective actions in response to audit recommendations.
- Actively participated in meetings involving discussions around corporate governance initiatives.
- Investigated any potential non-compliance issues raised by stakeholders or employees.
- Reviewed internal controls to ensure effectiveness of operations.
- Drafted reports to document audit findings and recommend corrective action.
- Maintained up-to-date knowledge of relevant laws, regulations, standards, and best practices.
- Identified opportunities for improvement in current processes and procedures.
- Maintained operational adherence to regulations and internal standards applicable to client business.
- Maintained compliance records and kept track of violations.
- Built positive working relationships with other department managers through effective communication.
- Maintained detailed database of compliance data, activities and actions taken.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Executed successful compliance monitoring and risk assessment programs.
- Completed routine and incident-related documentation.
- Performed consistently with all quality objectives, including planning, control and optimization strategies.
Relationship Banker
Nedbank
South Africa, Durban
04.2006 - 04.2010
- Built strong client relationships through personalized banking services.
- Assisted clients with account openings and loan applications effectively.
- Provided expert financial advice to enhance customer satisfaction and trust.
- Resolved client inquiries promptly to maintain high service standards.
- Promoted Nedbank's products to increase client engagement and retention.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Identified financial needs of customers and presented appropriate product and service options.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Advised customers on bank products, services and financial planning options.
- Educated clients about various banking products available at the institution.
- Modified, opened and closed customer accounts.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Opened and serviced accounts within authorized limits.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Analyzed financial data to determine the creditworthiness of potential borrowers.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Complied with security procedures and protocols when opening and closing bank vault.
- Participated in training and mentoring of new associates, assisting with onboarding .
- Provided financial advice to clients based on their needs and goals.
- Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Used customer and bank records to investigate and correct errors upon customer request.
Education
Certificate in Banking 120 Credits NQF (National
Chartell College
South Africa01-2016
Banking FIAS RE1
Moonstone College
South Africa01-2011
Compliance & Risk
Millpark College
South Africa01-2011
Diploma in Secretarial And Computer Studies
ICESA College
South Africa01-2001
Sparks Estate Senior Secondary School
South Africa01-1999
Skills
- Compliance auditing
- Internal controls
- Audit coordination
- Regulatory reporting
- Problem solving
- Critical thinking
- Attention to detail
- Strong computer skills
- Auditing experience
- Anti-money laundering
- Excellent communication
- Decision-making
- Information gathering
- Audit support
- Risk management
- Policy development
Timeline
Internal Compliance Auditor
Nedbank
04.2010 - 09.2024
Relationship Banker
Nedbank
04.2006 - 04.2010
Certificate in Banking 120 Credits NQF (National
Chartell College
Banking FIAS RE1
Moonstone College
Compliance & Risk
Millpark College
Diploma in Secretarial And Computer Studies
ICESA College
Sparks Estate Senior Secondary School
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