Chantelle Groshinski

I'm an experienced sales professional with a strong background in managing key accounts, implementing sales strategies, and driving revenue growth. Adept at fostering relationships with clients and stakeholders to achieve mutually beneficial outcomes. Skilled in sales forecasting, market analysis, and cross-functional collaboration.

• Develop Sales Strategies: Developed and implemented strategic sales plans to achieve company objectives and revenue targets.
  Identified new business opportunities and market segments to expand the customer base. Analyze market trends, competitor activities, and customer feedback to inform sales strategies.
• Lead Sales Team: Trained, and mentored the sales team to ensure high performance and productivity. Set sales targets and KPIs for team members and monitor performance against targets.
  Provided ongoing coaching and feedback to motivate and develop the sales team. Implemented Systems and Procedures to increase sales
• Manage Key Accounts: Build and Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business. Developed account plans and strategies to grow revenue and increase market share. Negotiated contracts, pricing, and terms of agreements with customers to maximize profitability. Enhanced Profitability by developing pipelines utilizing marketing and sales strategies. Prepared sales presentations for customers showing success and creditability of Concrete Products. Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Sales Operations: Oversee the sales process from prospecting to closing, ensuring a seamless customer experience.
  Monitored sales metrics and performance indicators, such as sales pipeline, conversion rates, and revenue growth.
  Utilized CRM software to track customer interactions, manage leads, and forecast sales.
• Collaborate Across Departments: Collaborated with marketing, product development, Dispatch and other departments to align sales strategies with overall business objectives.
  Provided input into product development and marketing initiatives based on customer feedback and market insights.
• Stay Current with Industry Trends: Stayed informed about industry trends, market developments, and emerging technologies relevant to the company's products and services. Attended industry conferences, trade shows, and networking events to build relationships and stay updated on market dynamics.

The Northern National Key Account Manager is responsible for managing and developing key accounts in the Northern region of New Zealand, spanning from Waipapa (Northland) to Rotorua (BOP). This role involved building and maintaining strong relationships with key customers, driving sales growth, and ensuring the alignment of sales objectives with overall business goals.

• Key Account Management: Developed and maintained strong relationships with key accounts in the Northern region.
  Served as the main point of contact for key customers, addressing their needs and inquiries in a timely and professional manner. Understanding the unique requirements and business objectives of each key account and tailor solutions to meet their needs.
  
• Sales Strategy: Developed and executed strategic account plans to achieve sales targets and maximize revenue growth.
  Identified opportunities for upselling, cross-selling, and expanding product/service offerings to key accounts.
  Collaborated with internal stakeholders to align sales strategies with overall business objectives.
  
• Business Development: Identified and pursued new business opportunities within the Northern region, through cold calling, networking and prospecting for new key accounts.
  Conducted market research and analysis to identify emerging trends, competitor activities, and potential growth areas.
  Leverage industry knowledge and market insights to position the company's products/services effectively.
  
• Sales Performance: Set sales targets and KPIs for key accounts and monitor performance against objectives.
  Developed and implemented strategies to overcome sales challenges and drive continuous improvement.
  Tracked sales metrics and generate regular reports to evaluate performance and identified areas for improvement.
  
• Customer Relationship Management: Provided exceptional customer service and support to key accounts, ensuring high levels of satisfaction and retention. Anticipated customer needs and proactively address issues or concerns to maintain positive relationships.
  Acted as a trusted advisor to key customers, offering strategic guidance and solutions to help them achieve their business goals. Mentored branch managers and sales teams on effective sales strategies and customer relationship management.
  
• Market Awareness: Stayed informed about industry trends, market dynamics, and competitor activities within the Northern region. Attended industry events, trade shows, and networking opportunities to build relationships and gather market intelligence. Provided feedback to internal teams on market trends and customer preferences to inform product/service development and marketing strategies.
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• Collaborate Across Departments: Led cross-functional teams to deliver projects on time and within budget, collaborating with technical, production, and dispatch teams
  

The Trade Sales Manager is a dynamic and results-driven role. As the Trade Sales Manager I was responsible for developing and implementing sales strategies to drive revenue growth within the trade sector. This role requires strong leadership skills, a strategic mindset, and the ability to build and maintain relationships with trade customers.

• Team Leadership Development: Developed and implemented strategic sales plans to achieve revenue targets within the trade sector. Identified key market segments, customer segments, and product/service offerings to target for trade sales growth. Analyzed market trends, competitor activities, and customer feedback to inform sales strategy development. Managed trade accounts and executed project management activities, including estimating, ordering, and overseeing project timelines.
  
• Team Leadership: Coached, and motivated the trade team to achieve individual and collective sales targets. Set clear performance expectations, provided regular feedback, and conducted performance evaluations for team members. Fostered a collaborative and high-performance culture within the trade team. Actively participated in health and safety committee meetings, ensuring adherence to safety guidelines and regulations.
  
• Customer Relationship Management: Build and maintained strong relationships with trade customers, including builders, contractors, and tradespeople. Understanding customer needs, preferences, and pain points to tailor solutions that meet their requirements and maintain customer satisfaction and loyalty. Served as the primary point of contact for key trade customers, addressing their inquiries and concerns in a timely manner. Negotiated contracts and pricing agreements with clients, resulting in increased profitability and customer loyalty.
  
• Business Development: Identified new business opportunities within the trade sector, including prospecting for new customers and expanding market reach. Attended industry events, trade shows, and networking opportunities to build relationships and generate new leads. Collaborated with marketing and product teams to develop promotional campaigns and product/service offerings targeted at trade customers.
  
• Sales Performance Monitoring: Tracked and analyzed sales performance metrics, including revenue, profit margins, and customer acquisition rates. Generated regular sales reports and presentations to communicate performance trends and areas for improvement. Implemented corrective actions and strategies to address sales challenges and maximize revenue growth.
  
• Cross-Functional Collaboration: Collaborated with internal teams, including marketing, product development, operations, accounts and customer service, to align sales strategies with overall business objectives. Provided input and feedback on product/service development initiatives to ensure alignment with trade customer needs and preferences.
  

As the Project Manager/Relationship Manager was to oversee the planning, execution, and delivery of projects within our organization. I was responsible for leading cross-functional teams, managing project timelines and budgets, and ensuring that projects are completed successfully and meet client expectations.

• Project Planning and Strategy: Developed comprehensive project plans, including scope, objectives, deliverables, and timelines. Defined project tasks, resource requirements, and allocation to ensure efficient project execution. Conducted risk assessments and develop mitigation strategies to minimize project risks.
  
• Project Execution and Monitoring: Lead project teams in executing project plans, assigning tasks, and monitoring progress. Coordinated with internal stakeholders and external vendors to ensure timely delivery of project milestones.
  Tracked project performance against key metrics, identify deviations, and implement corrective actions as needed.
  
• Budget and Resource Management: Managed project budgets, tracked expenses, and ensure adherence to financial constraints.
  Allocated resources effectively, including personnel, equipment, and materials, to support project objectives.
  Forecast resource requirements and coordinated with resource managers to ensure availability.
  
• Stakeholder Communication: Served as the primary point of contact for project stakeholders, including clients, team members, and senior management. Communicated project status, updates, and issues to stakeholders through regular meetings, reports, and presentations. Managed stakeholder expectations and address concerns or conflicts in a timely and effective manner.
  
• Quality Assurance and Compliance: Ensured that project deliverables meet quality standards and client requirements.
  Conducted regular inspections and quality checks to identify and address issues proactively. Ensured compliance with relevant regulations, standards, and organizational policies.
  
• Change Management: Managed changes to project scope, schedule, and budget, assessing the impact on project objectives.
  Facilitated change requests, obtain approvals, and update project documentation accordingly. Communicated changes to project stakeholders and adjust plans as necessary to accommodate new requirements.
• Documentation Management: Created and maintained project documentation, including project plans, status reports, meeting minutes, and correspondence. Organized and maintained project files, records, and databases for easy access and reference. Ensured that all project documentation is complete, accurate, and up-to-date.
  

As a Site Manager/Administrator I was to oversee construction projects at various job sites. I was responsible for managing all aspects of site operations, including supervising personnel, coordinating subcontractors, ensuring safety and compliance, and maintaining project schedules and budgets.

• Project Planning and Coordination: Collaborated with project stakeholders to develop project plans, schedules, and budgets.
  Coordinated with architects, engineers, subcontractors, and suppliers to ensure timely delivery of materials and services.
  Conducted regular site meetings to review project progress, address issues, and communicate updates to the project team.
  
• Personnel Management: Recruit, hire, train, and supervise site staff, including labourers, and subcontractors.
  Delegated tasks and responsibilities to personnel based on their skills, experience, and qualifications.
  Provided leadership, guidance, and support to site staff to ensure a safe and productive work environment.
  
• Safety and Compliance: Implemented and enforced safety protocols, procedures, and regulations to maintain a safe working environment. Conducted regular safety inspections and audits to identify hazards and ensure compliance with safety standards.
  Investigated accidents, incidents, and near misses, and take corrective actions to prevent recurrence. Documented and reported findings from incident investigations, including recommendations for corrective actions and preventive measures. Monitored and tracked corrective actions to ensure timely implementation and effectiveness in preventing recurrence.
  
• Quality Assurance: Monitored construction activities to ensure compliance with project specifications, drawings, and quality standards. Conducted quality inspections and audits to verify workmanship, materials, and installations. Addressed any deficiencies or non-conformities promptly and ensure corrective actions are taken.
  
• Budget and Cost Management: Monitored project budgets and expenditures to ensure cost control and adherence to financial constraints. Tracked project expenses, labor costs, and material costs, and report variances to project stakeholders. Identified opportunities for cost savings and efficiency improvements throughout the project lifecycle.
  
• Client Relations: Served as the primary point of contact for clients, architects, engineers, and other project stakeholders.
  Managed client expectations, addressed concerns, and resolved issues in a timely and professional manner. Provided regular project updates, reports, and progress assessments to clients to maintain transparency and trust.
  

My role was to oversee the procurement activities both domestically and internationally. I was responsible for sourcing suppliers, negotiating contracts, managing vendor relationships, and ensuring timely delivery of goods and services while maintaining cost efficiency and quality standards.

• Supplier Sourcing and Selection: Identified and evaluated potential suppliers/vendors both domestically and internationally. Conducted market research and supplier assessments to determine product availability, quality, and pricing. Negotiated contracts, terms, and conditions with suppliers to secure favourable pricing, payment terms, and delivery schedules.
  
• Order Placement and Management: Placed purchase orders for materials, supplies, equipment, and services based on inventory levels, production schedules, and project requirements.
  Monitored order status and track shipments to ensure on-time delivery and fulfillment of purchase commitments.
  Resolved any issues or discrepancies related to orders, deliveries, pricing, or quality with suppliers/vendors.
  
• Cost Control and Budget Management: Developed and maintained purchasing budgets, forecasts, and cost reduction initiatives. Analyzed pricing trends, market conditions, and supplier performance to identify cost-saving opportunities.
  Negotiated volume discounts, rebates, and incentives to maximize cost savings and improve profitability.
  
• Vendor Relationship Management: Build and maintained strong relationships with suppliers/vendors based on trust, collaboration, and mutual benefit. Conducted regular vendor performance evaluations and audits to assess reliability, quality, and service levels. Addressed any issues, concerns, or disputes with suppliers/vendors in a timely and professional manner.
  
• Quality Assurance and Compliance: Ensured that all purchased goods and services meet quality standards, specifications, and regulatory requirements. Performed quality inspections and audits of incoming materials and products to verify compliance with specifications. Collaborated with internal stakeholders (e.g., quality assurance, production, engineering) to address quality issues and implement corrective actions.
  
• Inventory Management and Optimization: Monitored inventory levels, stock movements, and consumption patterns to optimize inventory turnover and minimize carrying costs. Implemented inventory control measures, such as just-in-time (JIT) inventory systems and safety stock levels, to ensure adequate supply availability. Coordinated with warehouse and logistics teams to streamline receiving, storage, and distribution processes.
  

In this role I was responsible for handling front desk duties, managing incoming calls, processing data entry tasks, and assisting with accounts payable functions. This role required excellent organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

• Reception and Front Desk Management: Greeted visitors and clients in a professional and courteous manner. Answered incoming calls, transferred calls to appropriate personnel, and take messages as needed. Managed the reception area, including receiving and directing deliveries, mail sorting, and maintaining office supplies.
  
• Data Entry and Record Keeping: Entered and updated data into the company's databases, spreadsheets, and accounting software. Maintained accurate and up-to-date records of customer information, invoices, payments, and other financial transactions. Verified data for accuracy, completeness, and consistency, and make necessary corrections or adjustments.
  
• Accounts Payable Processing: Assisted with processing accounts payable transactions, including vendor invoices, expense reports, and employee reimbursements. Matched purchase orders, receiving documents, and invoices, and reconcile discrepancies as needed. Coded and entered invoices into the accounting system, ensuring proper allocation to the correct general ledger accounts. Prepared and processed payments to vendors and suppliers via electronic funds transfer (EFT), or credit card payments. Reconciled vendor statements and resolve any billing discrepancies or issues in a timely manner.
  
• Financial Reporting and Analysis: Generated and distributed reports related to accounts payable aging, outstanding invoices, and payment status. Assisted with month-end and year-end closing activities, including accruals, reconciliations, and financial reporting. Provided support to the accounting team in preparing financial statements, budgets, and forecasts as needed.
  
• Administrative Support: Assisted with other administrative tasks and projects as assigned by management. Collaborated with team members across departments to ensure efficient workflow and communication. Maintained confidentiality of sensitive information and adhere to company policies and procedures.