Charissa Rose T. Gamo

• Worked as a Cashier in the Business Office of Chevalier School, Inc., managing all financial transactions for student tuition fees, miscellaneous fees, and other school payments. Ensure accuracy, confidentiality, and excellent service to students, parents, and staff while maintaining organized financial records.
• Key Responsibilities:

1. Tuition and Fee Collection:

• - Collect and process tuition fees, miscellaneous fees (e.g., library, lab, uniforms), and other school-related payments.
• - Issue service invoice and ensure all transactions are recorded accurately in the school's financial system.
• - Handle cash, checks, credit/debit card payments, and online/bank transfers securely.
• - Prepare the detailed computation report of the collection during the day and deposit slips in triplicate.

2. Record-Keeping & Reporting:

• - Maintain daily cashier reports and reconcile payments with the accounting department.
• - Prepared and submitted deposit slips to the bank, ensuring accurate processing of all collected funds.
• - Monitored and tracked partial payments, payment plans, and delinquent accounts to support timely collections.
• - Prepare and distribute the statement of accounts per student through the class advisers two weeks before the scheduled due dates. (Monthly)

3. Customer Service:

• - Assisted parents, students, and staff with billing inquiries and payment options, enhancing understanding of fee structures.
• - Provide clear explanations of school fees, deadlines, and late-payment policies.
• - Resolve payment discrepancies or issues promptly and professionally.

4. Assisted with administrative tasks to ensure smooth workflow within the office.

• - Collaborate with the Registrar's Office to verify student enrollment status and fee assessments.
• -Verified accuracy of student registration forms prior to processing payments or refunds.
• -Maintained confidentiality regarding financial matters of both the school district and individual students and families.
• - Update student records in the system to reflect payment status.
• - File and organize payment documents for audit purposes.
• -Facilitated administrative functions to ensure smooth office workflow.
• - Prepare computation report/service invoice regarding ESC, SHS-VP and submit it to the Business Office Accountant for checking.
• - Executed additional tasks assigned by the accountant and Bursar.

• Oversaw the development and implementation of operational procedures.
• Oversaw lease agreements and ensured compliance with regulations.
• Assisted in budget preparation and expense tracking for properties.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Managed tenant relations and addressed concerns promptly.
• Negotiated contracts and agreements with vendors and partners.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.
• Responded promptly to customer inquiries or complaints in a polite manner.
• Assessed company operations for compliance with safety standards.

• Greeted customers professionally, providing assistance to resolve inquiries and enhance customer satisfaction.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Process payments accurately for bills, mobile reloads, devices, and other services.
• Handle cash, credit/debit card, and digital payment transactions while balancing the cash drawer at the end of each shift.
• Assist customers with account concerns, billing questions, service plans, and product information.
• Addressed customer complaints promptly and efficiently, collaborating with team members to resolve complex issues.
• Promoted company products, mobile plans, internet services, and special promotions, contributing to achievement of sales targets.
• Verify customer information and maintain accurate records while following company policies.
• Ensure the service area is clean, organized, and welcoming.
• Maintain confidentiality of customer information and comply with company procedures.
• Assisted customers over the phone regarding store operations, product information and order placement.

• Supervised cashier team to ensure efficient transaction processing.
• Directed customer flow to cashiers with shorter lines, reducing wait times and improving overall transaction efficiency
• Ensure that company security procedures are observed at all times to track theft, lifting, and robbery.
• Communicated effectively with other departments regarding any discrepancies or issues related to payment processing.
• Maintain cash registers and their contents, checking for accuracy in the store's daily cash transactions
• Maintained accurate records of daily transactions, deposits, and account balances.
• Created shift schedules for team members based on store needs and availability.
• Ensured cashiers were at their designated posts to maintain smooth payment operations. regularly to ensure that cashiers are present and doing their work to facilitate free flow of payment activities by customers
• Enforced workplace discipline by addressing absenteeism and unhealthy practices, fostering orderliness among team members
• Answered customer inquiries regarding products, services, prices, and promotions to assist in their decision-making.
• Maintained clean and hygienic work environment to enhance organizational image and customer experience
• Cross check account balance and records at the end of daily operations to ensure that items bought are in line with amounts recorded
• Step in to resolve disputes between cashiers and customers over transactions with a diplomatic approach to handle such issues with good judgment in the interest of the company
• Actively engaged with cashiers to support their work and resolve any arising issues., checking with cashiers to know if they are experiencing any challenges, and give them a helping hand to keep the job going
• Train new cashiers on the job, giving them clear directions and guidelines on how to work effectively

• Greet customers in a friendly and professional manner.
• Process cash, credit/debit card, and digital payment transactions accurately.
• Handle fuel payments and purchases of convenience store items.
• Operate the point-of-sale (POS) system efficiently.
• Balance the cash register and prepare end-of-shift cash reports.
• Issue receipts and process refunds or exchanges according to company policies.
• Answer customer questions about fuel prices, promotions, and store products.
• Restock shelves, coolers, and other merchandise as needed.
• Maintain a clean, organized, and safe checkout and sales area.
• Monitor inventory levels and report low-stock items to supervisors.
• Follow safety procedures when handling cash and working around fuel pumps.
• Assist in opening and closing store operations.
• Report equipment issues, fuel pump problems, or suspicious activities to management.
• Help reduce customer wait times by providing fast and accurate service.