Charisse Diaz
19 Porter Street Netherby ,Ashburton
Summary
Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
20
20
years of professional experience
Work History
General Laborer
XR recruitment
306 Havelock Street, Ashburton
08.2026 - Current
- Operated various hand tools and equipment for diverse labor tasks.
- Conducted quality control and grading of bulbs to ensure high standards.: Ability to visually inspect bulbs, identify defects (mold, damage, or disease), and sort them accurately.
- Maintained clean and organized workspaces to promote safety and efficiency.
Associate Network Engineer
Singapore Telecommunication Pte. Ltd
Singapore
06.2022 - 09.2025
- Delivered quality customer service via phone and email, addressing customer inquiries and concerns effectively
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Listen, probe and question in order to clarify and understand customer needs
- Resolved customer queries promptly, escalating issues when necessary to ensure timely resolution
- Managed email communications for Global Customer Service Delivery, CPAS, CMTS, Singnet, and Satellite, ensuring timely responses to customer needs
- Acquired skills in multiline service management to enhance team efficiency.
- Gained knowledge in corporate mobile support to assist clients effectively.
- Completed training in software as a service (SaaS) applications and support.
- Engaged in training on the new 5G technology and its applications.
IT Desk Engineer
NEC Asia Pacific Pte.Ltd
Singapore
02.2022 - 06.2022
- Handle customer service hot line and provide first level of support
- Provide quality customer service to customers over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Listen, probe and question in order to clarify and understand customer needs
- Resolve customer queries efficiently and escalate problems/issues promptly
- Rotation of reading the email box for Global Customer Service Delivery, CPAS, CMTS, Singnet, and Satellite
- Completed training for multiline service operations
- Completed training for corporate mobile support services
- Trained for Software as a Service.
- Learning the new technology of 5G.
- Work with client to confirm the scope for the request, oversee the implementation and obtain the closure of the request from the client
- Manage end to end process for the service request
- Active Directory (User/ID Creation, delete, reset, update, distribution, list/security and accesses)
- Ensure proper documentation for all requests
- Support ad-hoc IT project deployment
Customer Service Officer
EPS Computer Systems Pte Ltd, Singtel Pte. Ltd
Singapore
06.2013 - 02.2022
- Follow up on request with internal and external teams to ensure client satisfaction
- Monitor the request with the Engineers until they are closed.
- Each week, a rotation assigning member will read the main email box for emails that comes into Change Notification email box
Customer Service Assistant
City Cab Pte Ltd
Singapore
04.2012 - 06.2013
- Handle incoming and outgoing calls
- Courier arrangement for local and overseas
- Arrange customers appointment with Practitioner and Doctor
- Filing, photocopying and other ad hoc duties
- Patient registration duties
- Assisting doctors
- Basic cashiering duties
- Other ad hoc duties
- Handling of appointment booking system
- Take restaurant bookings and inquiries
- Coordinates service to make sure the food and wine are served at the right temperature and at the right time
- Handling in bound and out bound email
- Provide training and leading them
- Provide general administrative support to the department such as maintenance of filing system, ordering stationary, wines and beverage, processing of invoices, claims
Receptionist cum Admin Assistant
Orchard Clinic Pte Ltd
Singapore
09.2011 - 03.2012
- Reporting to Manager
- Handle incoming and outgoing calls
- Courier arrangement for local and overseas
- Arrange customers appointment with Practitioner and Doctor
Administrative Assistant
Au Petit Salut Pte Ltd
Singapore
11.2007 - 09.2011
- Take restaurant bookings and inquiries.
- Coordinates service to make sure the food and wine are served at the right temperature and at the right time.
- Handling in bound and out bound email
- Provide training and leading them
- Provide general administrative support to the department such as maintenance of filing system, ordering stationary, wines and beverage, processing of invoices, claims.
- Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.
Data Entry
PMII Pte Ltd
03.2007 - 07.2007
- Handles appointments of the BUM,RUM and PHSS within and outside office.
- Coordinates requirements of all activities within his/her business unit
- Request for and deliveries of sample requirements to field personnel.
- Request for and deliveries and/or pick-up of all logistics for special activities.
- Request for follow-up and pick-up of cash advances for special projects.
- Handles telephone calls and personal inquiries.
- Ensures that all personnel under the business unit are given copies of all documents and communications that may be released for their action or information.
- Releases documents and monitors all materials that goes in and out.
- Process all incoming and outgoing documents for all personnel of business unit.
- Request and controls office supplies and forms for the business unit.
- Handles Monitoring and processing of documents of cash advance, liquidations, reimbursement and expense report of field personnel.
- Maintains an accurate filing of all documents.
Data Entry
Marie France Pte Ltd
Philippines
09.2006 - 03.2007
- Encoding the treatment of the customer.
- Filing and other ad hoc duties.
- Handling inquiries of the customer via phone.
Intern
Land Bank of the Philippines
Philippines
04.2006 - 05.2006
- Verifying the submitted documents of the Barangay, City/Municipality and Province for the (MIRACLE PROGRAM) Monetization of Internal revenue allotment Collectibles for Local Empowerment Program.
- Checking, filling and Sorting of the Documents.
Education
Bachelor of Science - Computer Science
Adamson University
High School Diploma -
Liceo De Pila
Santisima Cruz Elementary School
Lithan Education
Skills
- Service Coordination
- Incident Management
- Network Operations
- Network Troubleshooting
- Network Management
- Service Monitoring
- ITSM
- AWS Cloud
- Telecom Fundamentals
- Excel
- Office software
- Power point
- Financial Transactions
- Inventory Management
- Logistical Coordination
- Reporting Skills
- Organizational Skills
- Quality Assurance
- Physical stamina
- Team work and communication
- Adaptability
- Physical stamina
- Team work and communication
Timeline
General Laborer
XR recruitment
08.2026 - Current
Associate Network Engineer
Singapore Telecommunication Pte. Ltd
06.2022 - 09.2025
IT Desk Engineer
NEC Asia Pacific Pte.Ltd
02.2022 - 06.2022
Customer Service Officer
EPS Computer Systems Pte Ltd, Singtel Pte. Ltd
06.2013 - 02.2022
Customer Service Assistant
City Cab Pte Ltd
04.2012 - 06.2013
Receptionist cum Admin Assistant
Orchard Clinic Pte Ltd
09.2011 - 03.2012
Administrative Assistant
Au Petit Salut Pte Ltd
11.2007 - 09.2011
Data Entry
PMII Pte Ltd
03.2007 - 07.2007
Data Entry
Marie France Pte Ltd
09.2006 - 03.2007
Intern
Land Bank of the Philippines
04.2006 - 05.2006
Bachelor of Science - Computer Science
Adamson University
High School Diploma -
Liceo De Pila
Santisima Cruz Elementary School
Lithan Education