CHARISTIA ELISABETH TAMELAN
3/95 BAYSWATER AVENUE,AUCKLAND
Summary
Accomplished Orphanage Manager at Pelita Kasih Foundation, adept in streamlining operations and enhancing fundraising efforts by organizing impactful events. Skilled in computer applications and demonstrating profound compassion, successfully fostered academic achievement and well-being among orphans. Increased support through strategic collaborations, showcasing exceptional teamwork and problem-solving abilities.
Offering excellent counseling based on psychology, rapport-building and communication skills with others from diverse backgrounds. Known for having a positive attitude and consistently exceeding performance standards.
Overview
14
14
years of professional experience
Work History
Orphanage Manager
Pelita Kasih Foundation
03.2021 - 09.2023
- Improved orphanage''s overall functioning by streamlining daily operations and implementing time-saving procedures.
- Collaborated with social workers to develop individualized care plans for every child at the orphanage.
- Increased fundraising efforts by organizing events and campaigns, resulting in additional financial support for the orphanage.
- Maintained accurate records of each child''s progress and development, ensuring timely interventions when needed.
- Coordinated with local schools to facilitate seamless integration of orphans into mainstream education systems.
- Enhanced children''s well-being by overseeing their healthcare, education, and social development needs.
- Implemented educational programs tailored to each child''s unique learning needs, fostering academic achievement.
Lecturer in General Psychology
Arastamar Bengkulu Theological College
07.2012 - 12.2022
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Area Support Specialist
PT Bank Tabungan Pensiunan Nasional, Tbk
01.2018 - 06.2020
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Area Credit Manager
PT Bank Tabungan Pensiunan Nasional, Tbk
06.2015 - 01.2018
- Monitored and adjusted credit limits as needed to manage risk exposure effectively.
- Analyzed market data to identify new business opportunities within the region, contributing to increased market share and overall revenue growth.
- Provided exceptional customer service while resolving disputes or addressing inquiries related to billing issues, payment terms, or other financial concerns.
- Established strong communication channels between various departments involved in the credit management process, fostering better collaboration and efficiency.
Credit Administrator
PT Bank Tabungan Pensiunan Nasional, Tbk
02.2012 - 06.2015
- Supported customers with invoices, statements and other basic questions.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
Senior Sales Administrator
PT Istana Argo Kencana (SANKEN Electronic)
05.2011 - 02.2012
- Analyzed market trends to identify new opportunities for growth and expansion within the territory.
- Collaborated with marketing to develop targeted campaigns that generated high-quality leads for the sales team to pursue successfully.
- Reduced order processing times by optimizing internal workflows and leveraging innovative technology solutions.
- Organized successful trade shows and industry events that showcased products effectively to potential customers while boosting brand awareness in key markets.
Guidance Counseling Teacher
Pelita Kasih High School
11.2010 - 07.2011
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Scoring Team
Applied Psychology Laboratory Satya Wacana Univers
09.2009 - 04.2010
- Maintained strict confidentiality regarding student information, adhering to both company policies and legal regulations.
- Led a team of scorers to ensure timely completion of projects, maintaining high-quality results.
- Managed complex scoring projects, ensuring accurate and consistent results across multiple teams.
- Developed custom scoring rubrics tailored to specific assessment requirements and objectives.
Education
Master of Science - Psychology
Soegijapranata Catholic University
Semarang, Indonesia07.2024
Bachelor of Science - Psychology
Satya Wacana Universtity
Salatiga Semarang, Indonesia10.2009
No Degree -
Satya Wacana Laboratorium High School
Salatiga Semarang, Indonesia06.2002
No Degree -
Pelita Kasih Middle School
Bengkulu, Indonesia06.1999
No Degree -
Pelita Kasih Elemantary School
Curup Bengkulu, Indonesia06.1995
No Degree -
BPK LN Sarean Kindergarten
Bandung, Indonesia06.1989
Skills
- Compassion and Empathy
- Health and safety
- Computer Skills
- Teamwork and Collaboration
- Decision-Making
- Professional and Courteous
- Scheduling and Coordinating
- Problem Resolution
- Negotiation and Conflict Resolution
- Interpersonal Relations
- Administration and Reporting
- Empathy Development
- Behavioral analysis
- Group therapy facilitation
- Family Education
- Behavioral support
Timeline
Orphanage Manager
Pelita Kasih Foundation
03.2021 - 09.2023
Area Support Specialist
PT Bank Tabungan Pensiunan Nasional, Tbk
01.2018 - 06.2020
Area Credit Manager
PT Bank Tabungan Pensiunan Nasional, Tbk
06.2015 - 01.2018
Lecturer in General Psychology
Arastamar Bengkulu Theological College
07.2012 - 12.2022
Credit Administrator
PT Bank Tabungan Pensiunan Nasional, Tbk
02.2012 - 06.2015
Senior Sales Administrator
PT Istana Argo Kencana (SANKEN Electronic)
05.2011 - 02.2012
Guidance Counseling Teacher
Pelita Kasih High School
11.2010 - 07.2011
Scoring Team
Applied Psychology Laboratory Satya Wacana Univers
09.2009 - 04.2010
Master of Science - Psychology
Soegijapranata Catholic University
Bachelor of Science - Psychology
Satya Wacana Universtity
No Degree -
Satya Wacana Laboratorium High School
No Degree -
Pelita Kasih Middle School
No Degree -
Pelita Kasih Elemantary School
No Degree -
BPK LN Sarean Kindergarten
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