Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

CHARITH NELANKA

Invercargill,New Zealand

Summary

Detail-oriented network and systems administrator with expertise in managing, configuring, and optimizing IT systems and networks. Proven ability to ensure system security and reliability while troubleshooting complex issues effectively. Experienced in leading marketing campaigns that drive business growth through strategic planning and implementation of network solutions to enhance operational efficiency.

Overview

30
30
years of professional experience

Work History

Night Porter

Destination Invercargill Hotel
Invercargill, <ul> <li>Delivered exceptional customer service during night shifts to improve guest satisfaction.</li> <li>Facilitated smooth check-in and check-out for guests, enhancing overall guest experience.</li> <li>Addressed guest requests and inquiries promptly, ensuring timely resolution of issues.</li> <li>Conducted nightly security rounds to maintain safety across premises.</li> <li>Ensured cleanliness and organization of hotel lobby and public areas.</li> <li>Performed routine cleaning tasks, maintaining high standards of cleanliness and hygiene across all areas.</li> <li>Collaborated with housekeeping to guarantee readiness of rooms for new arrivals.</li> <li>Ensured timely maintenance requests to address hotel facility issues.</li> </ul>
09.2025 - Current
  • Delivered exceptional customer service during night shifts to improve guest satisfaction.
  • Facilitated smooth check-in and check-out for guests, enhancing overall guest experience.
  • Addressed guest requests and inquiries promptly, ensuring timely resolution of issues.
  • Conducted nightly security rounds to maintain safety across premises.
  • Ensured cleanliness and organization of hotel lobby and public areas.
  • Performed routine cleaning tasks, maintaining high standards of cleanliness and hygiene across all areas.
  • Collaborated with housekeeping to guarantee readiness of rooms for new arrivals.
  • Ensured timely maintenance requests to address hotel facility issues.

Casual Retail Assistant

Night n Day
Invercargill, <ul> <li>Facilitated product selection and inquiries, enhancing customer satisfaction and loyalty.</li> <li>Processed transactions accurately with point-of-sale systems for efficient checkouts.</li> <li>Resolved customer complaints professionally, providing timely and effective solutions.</li> <li>Collaborated with team members to achieve daily sales goals and objectives.</li> <li>Maintained store cleanliness and organization, ensuring a welcoming environment for customers.</li> <li>Stocked shelves regularly, ensuring attractive and visible product displays.</li> </ul>
06.2025 - Current
  • Facilitated product selection and inquiries, enhancing customer satisfaction and loyalty.
  • Processed transactions accurately with point-of-sale systems for efficient checkouts.
  • Resolved customer complaints professionally, providing timely and effective solutions.
  • Collaborated with team members to achieve daily sales goals and objectives.
  • Maintained store cleanliness and organization, ensuring a welcoming environment for customers.
  • Stocked shelves regularly, ensuring attractive and visible product displays.

Voluntary Sales Assistant

Red Cross Shop
Invercargill, <ul> <li>Guided customers in product selection and donation inquiries to enhance their shopping experience.</li> <li>Supported customers in locating specific products, addressing questions, and providing tailored product advice.</li> <li>Processed sales transactions accurately using point-of-sale systems.</li> <li>Organized merchandise displays to enhance store presentation and accessibility.</li> </ul>
08.2024 - Current
  • Guided customers in product selection and donation inquiries to enhance their shopping experience.
  • Supported customers in locating specific products, addressing questions, and providing tailored product advice.
  • Processed sales transactions accurately using point-of-sale systems.
  • Organized merchandise displays to enhance store presentation and accessibility.

Casual Work Bakery Assistant

QFS (Enterprise Recruitment)
Invercargill, <ul> <li>Prepared finished products for retail sale and delivery.</li> <li>Packaged bakery items in boxes and bags to enhance customer convenience.</li> <li>Collaborated with team members to achieve daily production goals.</li> </ul>
01.2025 - 10.2025
  • Prepared finished products for retail sale and delivery.
  • Packaged bakery items in boxes and bags to enhance customer convenience.
  • Collaborated with team members to achieve daily production goals.

Network and Systems Administrator

CANWIN INTERNATIONAL (PVT) LTD
Sri Lanka, Sri Lanka
05.2020 - 06.2024
  • Achieved a 99.9% system uptime by implementing proactive monitoring and maintenance routines, reducing downtime by 35%.
  • Increased network performance by 42% through the optimization of network configurations and the introduction of advanced monitoring tools.
  • Monitored network infrastructure to ensure optimal performance of routers, switches, and firewalls, contributing to overall network reliability.
  • Installed, configured, and managed Windows Server 2000, 2003, and other versions to support organizational IT needs.
  • Provided technical support for operating systems, resolving user issues across Windows XP, 7, 8, and 10.
  • Implement and manage antivirus and anti-malware solutions.
  • Manage software licenses and ensure compliance with licensing agreements.
  • Developed and maintained documentation for system configurations and processes to facilitate knowledge sharing and operational continuity.

Systems Administrator

D. K. MARTIN GLASS AND MIRRORS (PVT) LTD
<ul> <li>Monitored network performance to maintain high system reliability and minimize downtime.</li> <li>Installed and configured server software and hardware components.</li> <li>Managed user accounts and access rights, enhancing security across multiple systems.</li> <li>Resolved system issues through effective troubleshooting techniques.</li> <li>Conducted routine backups while maintaining data integrity protocols.</li> <li>Delivered technical support and training sessions, improving staff proficiency with systems.</li> <li>Documented system processes and created comprehensive user manuals.</li> <li>Collaborated with vendors for hardware procurement and service agreements.</li> </ul>, Sri Lanka
06.2017 - 03.2020
  • Installed and configured server software and hardware components.
  • Managed user accounts and access rights to strengthen security protocols across multiple systems.
  • Monitored network performance to maintain high system reliability and minimize downtime.
  • Resolved system issues through effective troubleshooting techniques.
  • Conducted routine backups while maintaining data integrity protocols.
  • Delivered technical support and training sessions to boost staff proficiency with systems.
  • Documented system processes and created comprehensive user manuals.
  • Collaborated with vendors to procure hardware and establish service agreements, ensuring optimal resource availability.

Systems Administrator

HASTEN GANYMEDE (PVT) LTD
<ul> <li>Installed and configured server software and hardware components.</li> <li>Monitored network performance to enhance system reliability and user experience.</li> <li>Managed user accounts and access rights across multiple systems.</li> <li>Resolved system issues through effective troubleshooting techniques.</li> <li>Conducted routine backups while maintaining data integrity protocols.</li> <li>Delivered technical support and trained staff, improving their technical proficiency.</li> <li>Documented system processes and created user manuals to streamline operational procedures.</li> <li>Collaborated with vendors for hardware procurement and service agreements.</li> </ul>, Sri Lanka
01.2013 - 05.2017
  • Installed and configured server software and hardware components to ensure optimal system functionality.
  • Monitored network performance to identify and address reliability issues, enhancing overall user experience.
  • Managed user accounts and access rights across multiple systems.
  • Resolved system issues through effective troubleshooting techniques, minimizing downtime and improving system stability.
  • Conducted routine backups while maintaining data integrity protocols.
  • Delivered technical support and trained staff, improving their technical proficiency.
  • Documented system processes and created user manuals to streamline operational procedures.
  • Collaborated with vendors for hardware procurement and service agreements.

Systems Administrator

SOUTH ASIA SOFTWARE SOLUTIONS (PVT) LTD
<ul> <li>Installed and configured server software and hardware components.</li> <li>Monitored network performance and addressed issues, ensuring optimal system reliability.</li> <li>Managed user accounts and access rights, enhancing security across multiple systems.</li> <li>Resolved system issues through effective troubleshooting techniques.</li> <li>Conducted routine backups while maintaining data integrity protocols.</li> <li>Facilitated technical support and training sessions, empowering staff to effectively utilize systems.</li> <li>Documented system processes and created comprehensive user manuals.</li> <li>Collaborated with vendors for hardware procurement and service agreements.</li> </ul>, Sri Lanka
03.2008 - 12.2012
  • Monitored network performance and addressed issues, maintaining high system reliability.
  • Installed and configured server software and hardware components to support organizational operations.
  • Managed user accounts and access rights, enhancing security across multiple systems.
  • Resolved system issues through effective troubleshooting techniques.
  • Conducted routine backups while maintaining data integrity protocols.
  • Facilitated technical support and training sessions, enabling staff to maximize system utilization.
  • Documented system processes and created comprehensive user manuals.
  • Collaborated with vendors for hardware procurement and service agreements.

Systems Administrator

ADELPHIE (PVT) LTD.
<ul> <li>Installed and configured server software and hardware components.</li> <li>Managed user accounts and access rights, improving security and access control across multiple systems.</li> <li>Monitored network performance, enhancing system reliability and user experience.</li> <li>Resolved system issues through effective troubleshooting, minimizing downtime and maintaining operational continuity.</li> <li>Conducted routine backups while maintaining data integrity protocols.</li> <li>Delivered technical support and conducted training sessions for staff members.</li> <li>Documented system processes and created comprehensive user manuals.</li> <li>Collaborated with vendors for hardware procurement and service agreements.</li> </ul>, Sri Lanka
12.1996 - 02.2008
  • Installed and configured server software and hardware components.
  • Managed user accounts and access rights to strengthen security and enhance access control across multiple systems.
  • Monitored network performance to ensure system reliability and improve user experience.
  • Resolved system issues through effective troubleshooting to minimize downtime and ensure operational continuity.
  • Conducted routine backups while maintaining data integrity protocols.
  • Delivered technical support and conducted training sessions for staff members.
  • Documented system processes and created comprehensive user manuals.
  • Collaborated with vendors for hardware procurement and service agreements.

Trainee Computer Programming Operator

CINTEC – COMPUTER & INFORMATION TECHNOLOGY COUNCIL IN SRI LANKA
Sri Lanka, Sri Lanka
01.1996 - 12.1996

Education

MASTER OF INFORMATION TECHNOLOGY - Invercargill, New Zealand

Southern Institute of Technology
Invercargill, New Zealand
12-2025

MASTER BARISTA COURSE -

Colombo Bartender & Barista School
07-2024

ISO22000/HACCP HYGIENE & FOOD SAFETY COURSE -

Colombo Bartender & Barista School
07-2024

MASTER BARTENDING & MIXOLOGY COURSE -

Colombo Bartender & Barista School
07-2024

BSC (HONS)-UK - COMPUTING DEGREE

Londontec city campus
10-2016

CCNA & MCSA CERTIFICATE COURSES -

10-2016

ORACLE 9I COMPLETION CERTIFICATE -

SSI
03-2004

DIPLOMA AS A COMPUTER PROGRAMMING OPERATOR - Sri Lanka

National Apprentice & Industrial Training Authority (NAITA)
Sri Lanka
04-1995

GCE ADVANCED LEVEL EXAMINATION - Sri Lanka

Sri Lanka
Sri Lanka
01-1993

GCE ORDINARY LEVEL EXAMINATION - Sri Lanka

Sri Lanka
Sri Lanka
01-1990

Skills

  • User support and service
  • Technical support
  • Documentation and reporting
  • Project management
  • Network security
  • Backup and recovery
  • Performance monitoring
  • Network and systems administration
  • Windows OS and server management
  • Proxy server management
  • Database management systems
  • Data analysis
  • Software management
  • Multitasking abilities
  • Adaptability skills
  • Analytical thinking
  • Team collaboration
  • Integrity and ethics
  • Organizational skills
  • Office software suite

Languages

Fluent, Native

References

  • Mr. Thusith Jayalath, General Manager, D M Interior Studio (Pvt) Ltd., Nugegoda, Sri Lanka, Thusith74@gmail.com, +9477736 977
  • Mr. Kapila Geeganage, Manager Systems Control, MAS Active, Nugegoda, Sri Lanka, kapilage@masholdings.com, +94 777 315 645

Timeline

Night Porter

Destination Invercargill Hotel
09.2025 - Current

Casual Retail Assistant

Night n Day
06.2025 - Current

Casual Work Bakery Assistant

QFS (Enterprise Recruitment)
01.2025 - 10.2025

Voluntary Sales Assistant

Red Cross Shop
08.2024 - Current

Network and Systems Administrator

CANWIN INTERNATIONAL (PVT) LTD
05.2020 - 06.2024

Systems Administrator

D. K. MARTIN GLASS AND MIRRORS (PVT) LTD
06.2017 - 03.2020

Systems Administrator

HASTEN GANYMEDE (PVT) LTD
01.2013 - 05.2017

Systems Administrator

SOUTH ASIA SOFTWARE SOLUTIONS (PVT) LTD
03.2008 - 12.2012

Systems Administrator

ADELPHIE (PVT) LTD.
12.1996 - 02.2008

Trainee Computer Programming Operator

CINTEC – COMPUTER & INFORMATION TECHNOLOGY COUNCIL IN SRI LANKA
01.1996 - 12.1996

MASTER OF INFORMATION TECHNOLOGY - Invercargill, New Zealand

Southern Institute of Technology

MASTER BARISTA COURSE -

Colombo Bartender & Barista School

ISO22000/HACCP HYGIENE & FOOD SAFETY COURSE -

Colombo Bartender & Barista School

MASTER BARTENDING & MIXOLOGY COURSE -

Colombo Bartender & Barista School

BSC (HONS)-UK - COMPUTING DEGREE

Londontec city campus

CCNA & MCSA CERTIFICATE COURSES -

ORACLE 9I COMPLETION CERTIFICATE -

SSI

DIPLOMA AS A COMPUTER PROGRAMMING OPERATOR - Sri Lanka

National Apprentice & Industrial Training Authority (NAITA)

GCE ADVANCED LEVEL EXAMINATION - Sri Lanka

Sri Lanka

GCE ORDINARY LEVEL EXAMINATION - Sri Lanka

Sri Lanka

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