Charlene Nair-Solanki
Auckland,AUK
Summary
I am a highly motivated and results-oriented professional with a diverse background in customer service, administrative support, and personal assistance. My expertise aligns seamlessly with the needs of businesses seeking to enhance customer loyalty, optimize operations, and implement effective strategies.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Commercial Cleaner
Naistrella Cleaning Services
06.2023 - Current
- Cleaned building floors by vacuuming and mopping.
- Disinfected kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Complex Manager
Damodar Group of Companies
03.2019 - 11.2020
- Managed property marketing communication, ensuring its currency, accuracy, and relevance to potential renters’ needs.
- Oversaw day-to-day maintenance operations, including preventative maintenance and implementing or contracting work orders.
- Proactively and respectfully addressed and resolved challenging tenant behaviors.
- Advocated for renters’ preferences, developed relationships with tenants, and responded promptly and respectfully to tenant concerns.
- Processed rent and invoices generated by the property, confirmed timely payments, and managed delinquency of rental or other payments.
- Oversaw the total operations, maintenance, and administration of the shopping complex property, which encompasses over 40 shops.
- Purchased building and maintenance supplies, equipment, and furniture.
- Collaborated with qualified repairers to maintain properties and grounds to modern standards.
- Prepared annual budgets for capital expenditures (CAPEX) and operating expenses (OPEX).
- Collaborated on due diligence processes to establish risk parameters and perform risk assessments.
- Mentored staff to complete projects within the prescribed timeframe, budget, and deliver high-quality results.
- Executed rent reviews and lease renewals under senior management’s directive.
Projects & Properties Officer
Damodar Group of Companies
05.2018 - 03.2019
- Forecasted requirements, prepared budgets, and scheduled expenditures to meet financial targets.
- Oversaw and supported a team of 23 to successfully handle projects.
- Reviewed policies, plans, and procedures to continuously improve processes.
- Collaborated on due diligence processes to establish risk parameters and perform risk assessments.
Research Assistant
Damodar Group of Companies
02.2016 - 05.2018
- Evaluated and interpreted collected data, documenting findings for formal presentation.
- Reviewed, analyzed, and compiled resources to support research.
- Maintained comprehensive documentation of research results.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Managed approximately 60 incoming calls and emails per day from customers and suppliers.
Shop Assistant
Universal Electronics, T/A Dick Smith (Fiji)
01.2010 - 10.2010
- Matched delivered stock with repair orders, identifying discrepancies for prompt handling.
- Completed the intake process for repairs and documented concerns with senior team members.
- Tracked inventory to proactively request new stocks and maintain team alignment with shop demands.
- Maintained a high level of professionalism, courtesy, and customer service at worksites.
- Completed paperwork for new jobs and kept customers informed of progress.
- Calculated sales prices and total purchases, processing cash or credit transactions.
- Managed approximately 30 incoming calls and emails per day from customers.
- Maintained revenue by attracting customers with attractive sales displays.
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
- Located out-of-stock items for customers at other stores or by directly contacting vendors.
- Inventoried merchandise quarterly and investigated discrepancies to maintain an accurate count of each product type.
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
- Quickly connected with each customer to provide assistance and promote products.
IT User Assistant and Call Center Supervisor
University of the South Pacific
01.2003 - 06.2008
- Hired, trained, and coached 8 call center representatives to provide expert support to university staff and academics.
- Prepared reports and analyzed call center data to continuously improve processes and appropriately allocate team resources.
- Monitored staff performance to identify deficiencies and implement proactive improvement plans.
- Offered representative front-line support with challenging calls or issues to maintain optimal service and continue developing staff abilities.
- Led effective team meetings to gather feedback from representatives, share new directives, and educate workers on strategies for success.
- Managed over 100 incoming calls, emails and faxes per day from customers.
Receptionist and Administration Officer
Pasifika Communications
06.2003 - 09.2003
- .Managed the front desk, including receiving mail and packages, greeting guests, and monitoring building entrances.
- Established meeting spaces and arranged services and catering for participants.
- Booked travel reservations.
- Handled administrative functions, including filing, typing, copying, and faxing.
- Distributed incoming correspondence.
- Answered phones and answered basic visitor inquiries.
- Managed over 50 incoming calls, emails and faxes per day from customers
Personal Assistant to Director
Abdeans Electrical Services Ltd
01.2002 - 01.2003
- Developed organized filing systems for analog files.
- Composed and proofread correspondence, reports, and confidential documents.
- Received and screened calls, visitors, and incoming correspondence.
- Coordinated travel and accommodations to support business trips.
- Accepted deliveries and registered mail in accordance with internal policies.
- Supported the director by managing day-to-day needs and special projects with exceptional multitasking and research abilities.
- Documented payments and expenses to maintain accurate financial records.
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
Secretary to Resident Director
01.2001 - 11.2001
- Received and screened calls, visitors, and incoming correspondence.
- Composed and proofread correspondence, reports, and confidential documents.
- Developed organized filing systems for analog files.
- Accepted deliveries and registered mail in accordance with internal policies.
- Ordered office supplies.
Education
High School Diploma -
Fiji LDS Technical College
Suva, Fiji Islands12-2002
GED -
Gospel High School
Suva, Fiji Islands11-1999
Skills
- Marketing
- Occupational Health & Safety Team Building
- Organizational Skills
- Housekeeping skills
- Self-motivation and initiative
- Strong work ethic
- Reliability and punctuality
- Chemical handling
Accomplishments
- Supervised team of 23 staff members.
- Documented and resolved customer concerns which led to improved customer relations and overall shopping experience.
- Collaborated with team of 15 in the upgrade and maintenance of complex infrastructure.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certificate in Self-Reliance: Education for Better Work
- Certificate in Basic Fire Extinguisher Handling
- Certificate in Basic First Aid
- Certificate of Compliance MCDST
- Certificate in Supervision Module II
- Certificate in Supervision Module I
- Certificate in Exceptional Customer Service
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Commercial Cleaner
Naistrella Cleaning Services
06.2023 - Current
Complex Manager
Damodar Group of Companies
03.2019 - 11.2020
Projects & Properties Officer
Damodar Group of Companies
05.2018 - 03.2019
Research Assistant
Damodar Group of Companies
02.2016 - 05.2018
Shop Assistant
Universal Electronics, T/A Dick Smith (Fiji)
01.2010 - 10.2010
Receptionist and Administration Officer
Pasifika Communications
06.2003 - 09.2003
IT User Assistant and Call Center Supervisor
University of the South Pacific
01.2003 - 06.2008
Personal Assistant to Director
Abdeans Electrical Services Ltd
01.2002 - 01.2003
Secretary to Resident Director
01.2001 - 11.2001
High School Diploma -
Fiji LDS Technical College
GED -
Gospel High School
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