Operational excellence leader with over 17 years’ experience managing business services, legal operations, and strategic transformation in high-performing environments. Responsible for leading continuous improvement initiatives, streamlining processes, and using data to inform performance management, customer experience, and operational decision-making. Skilled in KPI tracking, stakeholder engagement, and aligning service delivery with organisational strategy. Recognised for driving cultural change, leading cross-functional teams, and fostering innovation that improves efficiency, quality, and customer satisfaction.