Charlene Stringer
Auckland,AUK
Summary
Operational excellence leader with over 17 years’ experience managing business services, legal operations, and strategic transformation in high-performing environments. Responsible for leading continuous improvement initiatives, streamlining processes, and using data to inform performance management, customer experience, and operational decision-making. Skilled in KPI tracking, stakeholder engagement, and aligning service delivery with organisational strategy. Recognised for driving cultural change, leading cross-functional teams, and fostering innovation that improves efficiency, quality, and customer satisfaction.
Overview
19
19
years of professional experience
Work History
National Legal Support Manager
Chapman Tripp
05.2023 - Current
- Managing national administration operations across 35+ staff in 3 streams, aligning service delivery to strategic goals.
- Driving continuous improvement through KPI analysis, identifying performance gaps, and executing optimisation initiatives.
- Leading development and embedding of national standards, competency frameworks, and performance metrics.
- Preparing business cases to support investment in team development and operational capabilities.
- Facilitating cross-functional collaboration with partners and senior stakeholders to align services with firm-wide needs.
- Promoting a culture of innovation and accountability through structured change management and leadership.
- Managed daily operations to ensure smooth functioning of the support department.
Office Operations Manager
White & Case
07.2022 - 12.2022
- Led 3 teams (18 FTEs) in a high-performance culture across Guest Services, Service Centre, and PA support.
- Identified inefficiencies and implemented improvements across workplace systems and team workflows.
- Managed OPEX/CAPEX budgets and drove cost-efficiency strategies.
- Delivered local initiatives in alignment with global business transformation and hybrid work strategies.
- Partnered with IT and HR to enhance onboarding and technology experiences.
Manager, Business Services
DPM Financial Services
04.2017 - 07.2022
- Championed national transformation initiatives including digitisation and office space realignment.
- Delivered process improvements that enhanced the customer and employee experience.
- Oversaw national budgets and facilities, achieving year-on-year improvements in operational performance.
- Provided insight-driven reporting to inform leadership decisions.
- Enhanced onboarding, engagement, and business continuity processes.
Team Leader, Business Services
DPM Financial Services
04.2015 - 04.2017
National Manager, Corporate Services
MIGAS
09.2014 - 02.2015
- Delivered strategic support to the CEO and managed national corporate services.
- Introduced efficiency-focused business processes across property, admin, and procurement functions.
- Managed vendor negotiations and contract compliance.
Commercial Business Support Manager
Australian Red Cross
04.2010 - 09.2014
- Managed a national property portfolio of 164 sites and oversaw lease compliance and optimisation.
- Developed policies and implemented operational improvements to enhance service delivery.
- Provided strategic business cases and reports to executive leadership and board.
- Maintained commercial risk registers and supported audit processes.
EA to Director, People & Learning
Australian Red Cross
07.2008 - 04.2010
EA to Director HR / National People Officer
Ernst & Young
11.2006 - 06.2008
Project Administrator
Scott Wilson Engineering
07.2006 - 10.2006
Education
Diploma of Management - Employment Law, Behavioural-Based Selection, H&S Stage 1 & 2, Psychometric Testing, Workstation Ergonomics
Skills
- Continuous Improvement Culture
- KPI & Performance Tracking
- Change Enablement
- Business Case Development
- Stakeholder Engagement
- Customer Experience Strategy
- Strategic Execution
- Policy & Standards Development
- Data Analysis & Insight Generation
- Root Cause Analysis
- Workflow Optimisation
- Process Mapping
- SharePoint
- Power BI
- Microsoft Suite
- CRM Systems
- Business Continuity & Risk Management
- Project & Performance Reporting Tools
Websites
Timeline
National Legal Support Manager
Chapman Tripp
05.2023 - Current
Office Operations Manager
White & Case
07.2022 - 12.2022
Manager, Business Services
DPM Financial Services
04.2017 - 07.2022
Team Leader, Business Services
DPM Financial Services
04.2015 - 04.2017
National Manager, Corporate Services
MIGAS
09.2014 - 02.2015
Commercial Business Support Manager
Australian Red Cross
04.2010 - 09.2014
EA to Director, People & Learning
Australian Red Cross
07.2008 - 04.2010
EA to Director HR / National People Officer
Ernst & Young
11.2006 - 06.2008
Project Administrator
Scott Wilson Engineering
07.2006 - 10.2006
Diploma of Management - Employment Law, Behavioural-Based Selection, H&S Stage 1 & 2, Psychometric Testing, Workstation Ergonomics
Selected Achievements
- Led national legal support transformation across 35+ FTE and 3 locations, increasing workflow efficiency by 20% through standardisation and streamlined processes.
- Developed and embedded competency and KPI frameworks, enabling consistent performance management and succession planning.
- Delivered ProjectHIVE transformation, reimagining office footprint to support hybrid work and reducing operational costs.
- Enhanced onboarding experience and reduced admin workload by 30% through digitisation and workflow improvements at DPM Financial.
- Secured executive approval for capability investment through business case development aligned with organisational strategy.
- Improved team engagement and productivity through structured L&D pathways and continuous performance feedback.
Core Competencies
Continuous Improvement Culture, KPI & Performance Tracking, Change Enablement, Business Case Development, Stakeholder Engagement, Customer Experience Strategy, Strategic Execution, Policy & Standards Development, Data Analysis & Insight Generation, Root Cause Analysis, Workflow Optimisation, Process Mapping, SharePoint, Power BI, Microsoft Suite, CRM Systems, Business Continuity & Risk Management, Project & Performance Reporting Tools
Technology Proficiency
- Microsoft Suite (Excel, Word, PowerPoint, MS Teams, CoPilot)
- Power BI
- SharePoint
- Jira
- MYOB
- Xero
- CRM & Risk Management Systems
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