Summary
Overview
Work History
Education
Skills
Websites
Timeline
Selected Achievements
Core Competencies
Technology Proficiency
Generic

Charlene Stringer

Auckland,AUK

Summary

Operational excellence leader with over 17 years’ experience managing business services, legal operations, and strategic transformation in high-performing environments. Responsible for leading continuous improvement initiatives, streamlining processes, and using data to inform performance management, customer experience, and operational decision-making. Skilled in KPI tracking, stakeholder engagement, and aligning service delivery with organisational strategy. Recognised for driving cultural change, leading cross-functional teams, and fostering innovation that improves efficiency, quality, and customer satisfaction.

Overview

19
19
years of professional experience

Work History

National Legal Support Manager

Chapman Tripp
05.2023 - Current
  • Managing national administration operations across 35+ staff in 3 streams, aligning service delivery to strategic goals.
  • Driving continuous improvement through KPI analysis, identifying performance gaps, and executing optimisation initiatives.
  • Leading development and embedding of national standards, competency frameworks, and performance metrics.
  • Preparing business cases to support investment in team development and operational capabilities.
  • Facilitating cross-functional collaboration with partners and senior stakeholders to align services with firm-wide needs.
  • Promoting a culture of innovation and accountability through structured change management and leadership.
  • Managed daily operations to ensure smooth functioning of the support department.

Office Operations Manager

White & Case
07.2022 - 12.2022
  • Led 3 teams (18 FTEs) in a high-performance culture across Guest Services, Service Centre, and PA support.
  • Identified inefficiencies and implemented improvements across workplace systems and team workflows.
  • Managed OPEX/CAPEX budgets and drove cost-efficiency strategies.
  • Delivered local initiatives in alignment with global business transformation and hybrid work strategies.
  • Partnered with IT and HR to enhance onboarding and technology experiences.

Manager, Business Services

DPM Financial Services
04.2017 - 07.2022
  • Championed national transformation initiatives including digitisation and office space realignment.
  • Delivered process improvements that enhanced the customer and employee experience.
  • Oversaw national budgets and facilities, achieving year-on-year improvements in operational performance.
  • Provided insight-driven reporting to inform leadership decisions.
  • Enhanced onboarding, engagement, and business continuity processes.

Team Leader, Business Services

DPM Financial Services
04.2015 - 04.2017

National Manager, Corporate Services

MIGAS
09.2014 - 02.2015
  • Delivered strategic support to the CEO and managed national corporate services.
  • Introduced efficiency-focused business processes across property, admin, and procurement functions.
  • Managed vendor negotiations and contract compliance.

Commercial Business Support Manager

Australian Red Cross
04.2010 - 09.2014
  • Managed a national property portfolio of 164 sites and oversaw lease compliance and optimisation.
  • Developed policies and implemented operational improvements to enhance service delivery.
  • Provided strategic business cases and reports to executive leadership and board.
  • Maintained commercial risk registers and supported audit processes.

EA to Director, People & Learning

Australian Red Cross
07.2008 - 04.2010

EA to Director HR / National People Officer

Ernst & Young
11.2006 - 06.2008

Project Administrator

Scott Wilson Engineering
07.2006 - 10.2006

Education

Diploma of Management - Employment Law, Behavioural-Based Selection, H&S Stage 1 & 2, Psychometric Testing, Workstation Ergonomics

Skills

  • Continuous Improvement Culture
  • KPI & Performance Tracking
  • Change Enablement
  • Business Case Development
  • Stakeholder Engagement
  • Customer Experience Strategy
  • Strategic Execution
  • Policy & Standards Development
  • Data Analysis & Insight Generation
  • Root Cause Analysis
  • Workflow Optimisation
  • Process Mapping
  • SharePoint
  • Power BI
  • Microsoft Suite
  • CRM Systems
  • Business Continuity & Risk Management
  • Project & Performance Reporting Tools

Timeline

National Legal Support Manager

Chapman Tripp
05.2023 - Current

Office Operations Manager

White & Case
07.2022 - 12.2022

Manager, Business Services

DPM Financial Services
04.2017 - 07.2022

Team Leader, Business Services

DPM Financial Services
04.2015 - 04.2017

National Manager, Corporate Services

MIGAS
09.2014 - 02.2015

Commercial Business Support Manager

Australian Red Cross
04.2010 - 09.2014

EA to Director, People & Learning

Australian Red Cross
07.2008 - 04.2010

EA to Director HR / National People Officer

Ernst & Young
11.2006 - 06.2008

Project Administrator

Scott Wilson Engineering
07.2006 - 10.2006

Diploma of Management - Employment Law, Behavioural-Based Selection, H&S Stage 1 & 2, Psychometric Testing, Workstation Ergonomics

Selected Achievements

  • Led national legal support transformation across 35+ FTE and 3 locations, increasing workflow efficiency by 20% through standardisation and streamlined processes.
  • Developed and embedded competency and KPI frameworks, enabling consistent performance management and succession planning.
  • Delivered ProjectHIVE transformation, reimagining office footprint to support hybrid work and reducing operational costs.
  • Enhanced onboarding experience and reduced admin workload by 30% through digitisation and workflow improvements at DPM Financial.
  • Secured executive approval for capability investment through business case development aligned with organisational strategy.
  • Improved team engagement and productivity through structured L&D pathways and continuous performance feedback.

Core Competencies

Continuous Improvement Culture, KPI & Performance Tracking, Change Enablement, Business Case Development, Stakeholder Engagement, Customer Experience Strategy, Strategic Execution, Policy & Standards Development, Data Analysis & Insight Generation, Root Cause Analysis, Workflow Optimisation, Process Mapping, SharePoint, Power BI, Microsoft Suite, CRM Systems, Business Continuity & Risk Management, Project & Performance Reporting Tools

Technology Proficiency

  • Microsoft Suite (Excel, Word, PowerPoint, MS Teams, CoPilot)
  • Power BI
  • SharePoint
  • Jira
  • MYOB
  • Xero
  • CRM & Risk Management Systems
Charlene Stringer