Charlene Thomson

*Delivered outstanding customer support by effectively addressing inquiries and resolving issues.

*Performed various administrative tasks as needed.

*• To create and maintain great relationships between PPL and the customer group through friendly, professional, and

positive daily interaction

• General filing duties; separate, sort, send daily invoices, and the maintenance of accurate filing systems

• Running and distributing regular reports as required

• Purchase and ensure that office consumables are stocked to appropriate levels

• Clean and maintain the stationery Cupboard.

• To recommend changes to PPL products, systems and processes that improve quality, service, or delivery

• Issuing of specialist labels for coils, packaging, or products for production purposes

• Assist with keeping all Stock and Kanban labels and/or documentation up to date

• Other tasks as may be required by agreement from time to time.

*Managed day-to-day accounts payable and receivable transaction processing for PPL.

• Order entry, reporting and tracking orders in SAP.
• Entered customers order in a timely manner.
• Serving customers at the Trade Centre and taking eftpos payments.
• Managed cases in Salesforce till closed.
• Run daily and weekly reports.
• Loaded orders into a capacity bucket.
• Made sure Customers Warranty for Dulux was entered, and follow through on any Warranty queries.
• Communicated with customers to address order inquiries, changes and cancellations.
• Communicated with the production team when needed.
• Investigated and resolved customer inquiries and complaints quickly.
• Documented shipping information for orders and tracked freight when necessary.
• Communicated in Outlook, Salesforce and phone.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Front desk duties Welcoming customers and booking them in.
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Booking customers in through phone calls and insurance claims.
• Ordering parts for jobs.
• Quoting jobs to insurance companies.
• Managed over 50 customer calls per day.
• Adhered to social distancing protocols and wore mask or face shield.
• Proved successful working within tight deadlines and fast-paced atmosphere
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Served customers and followed outlined steps of service.

• Welcoming customers at Front desk and ensuring they sign in correctly
• Answering calls and taking Orders over the phone
• Processing e-mailed and faxed Orders
• Monitoring Sales inbox
• Entering Glass orders in Tigger for Merchants
• Entering Glass orders in Tigger for Site Glazes
• Entering re-works where needed
• Picking up glass orders put through Tradelink
• Organizing for glass to be painted
• I have a great deal of knowledge of Double Glazed as well as single glazed glass
• Full processing of credit notes when required
• Querying Glass Orders that come through
• Processing Quote requests
• Ordering stock sheets when required
• Raising Purchase Orders/Receipting Goods in SAP
• Entering received Invoices, to ensure payment on time in SAP
• Entering received Invoices, to ensure payment on time in Smart Toolbox.

• Answering calls and taking Orders over the phone
• Entering orders in JDE and following up with customers
• Processing e-mailed and faxed Orders
• Serving customers in the Trade shop
• Purchasing stock when required
• Dealing with Petty Cash and Banking on a daily basis.

• Deal with inbound calls and service calls
• Greet clients at Reception
• Liaise between departments to ensure products/Services are provided to specification
• Purchase material for jobs and for stock
• Create Debtor Invoice and Sale Invoices
• Maintain stock counts
• File project information accordingly
• Enter time sheets daily for a crew of 25+.