Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Skills Strengths
Timeline
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Charley Ridling

Ranui,Auckland

Summary

Friendly and motivated with experience in hospitality and retail environments. Confident communicating with customers, answering questions, and resolving issues while maintaining a calm and professional approach. Skilled at working in fast-paced environments, supporting team members, and creating positive customer experiences.

Overview

1
1
year of professional experience

Work History

Front of House

Pukeko Café
08.2025 - 09.2025
  • Provided friendly and welcoming service, creating positive first impressions for customers
  • Resolved customer enquiries and assisted with requests to enhance satisfaction
  • Cleared and reset tables to maintain smooth service flow during peak times
  • Maintained high standards of cleanliness, hygiene, and presentation
  • Collaborated with team members to ensure seamless and coordinated service
  • Remained calm, organized, and customer-focused in fast-paced situations.

Work Experience

Woolworths
05.2024 - 06.2024
  • Provided friendly, professional customer service across departments, enhancing customer experience
  • Guided customers in finding products and addressing inquiries, fostering satisfaction
  • Developed confidence in communication with diverse individuals, enhancing interpersonal skills
  • Followed workplace procedures and health & safety standards
  • Adapted quickly in a fast-paced retail environment
  • (SEEDS Programme)

Education

NCEA Level 3 - Gateway, Maths, English, Biology, Chinese

Waitakere College

NCEA Level 2 - English, Maths, Gateway, Biology, Chinese, Financial Management

Waitakere College

NCEA Level 1 - English, Mathematics, Chinese, History, Hospitality, Science

Waitakere College

ITC Airline & Aviation Course -

Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork
  • Organization
  • Health and safety
  • Calm Under Pressure
  • Attention to Detail
  • Guest Service
  • Food Safety Standards
  • License

Hobbies and Interests

  • Reading a variety of book genres
  • Baking and experimenting with new recipes
  • Learning Chinese language and culture

Skills Strengths

  • Customer Service, Friendly, attentive, and confident interacting with customers while ensuring they feel welcomed and supported.
  • Communication, Clear and professional communicator able to listen carefully, provide accurate information, and assist customers effectively.
  • Problem Solving, Able to stay calm and think clearly when handling questions or concerns from customers.
  • Teamwork, Supportive and cooperative team member who contributes to a positive work environment.
  • Organisation, Strong ability to follow systems, maintain tidy workspaces, and complete tasks efficiently.
  • Calm Under Pressure, Able to remain composed and professional in busy or high-pressure situations.
  • Attention to Detail, Take pride in presentation, accuracy, and maintaining high standards of service.

Timeline

Front of House

Pukeko Café
08.2025 - 09.2025

Work Experience

Woolworths
05.2024 - 06.2024

NCEA Level 3 - Gateway, Maths, English, Biology, Chinese

Waitakere College

NCEA Level 2 - English, Maths, Gateway, Biology, Chinese, Financial Management

Waitakere College

NCEA Level 1 - English, Mathematics, Chinese, History, Hospitality, Science

Waitakere College

ITC Airline & Aviation Course -

Charley Ridling