Charlie Baldwin

• After exceeding as coordinator, my position was promoted once again
• I spearheaded content management, efficiently leading this process and liaising with various stakeholders and managing other individuals
• Played integral role in key projects, developing two websites and learning management systems – one for Education New Zealand and another for Ministry of Social Development, known as Digital Passport
• Contributions encompassed scriptwriting for learning videos, crafting compelling front-end copy, curating subtitles and translations, creating and overseeing the distribution of social media content, conducting rigorous testing and quality assurance checks and strengthening content through proofreading and editing
• Continued to excel in the role of writing, building and distributing weekly newsletters, conducting research to obtain relevant information and materials to create content that was applicable to our users. These newsletters had an above-industry open rate of around 50% and 4-5% click-through rate
• Moreover, I honed my creative skills and became proficient in graphic design, utilising software like Photoshop to create and manipulate assets for impactful social media and website visuals
• The title in this role was recently changed to reflect the work I’m doing and the senior position I hold within the team.

• Promoted from Front of House to Online Content Coordinator in the
• MBIE-funded Digital Boost department, I thrived in a diverse role that significantly contributed to the organisation's success
• As part of a start-up-style team, I excelled in various tasks, including managing content on the learning platform, coordinating videos and transcripts, handling social media platforms, and taking charge of Digital Boost's weekly newsletters
• These newsletters consisted of two separately segmented emails, reaching a combined total of 60,000+ users
• I would also play a key role in approving, reviewing and editing content before uploading to the website.
• I also used a content management system, Google Analytics & PowerBI to analyse user engagement and website traffic metrics.
• Additionally, I played a key role in the 'Most Digital Town in Aotearoa' project, digitising local businesses in Hawkes Bay, liaising with stakeholders, overseeing website development, and providing hands-on

• As a vital Rongotai electoral commission team member, I curated and organised materials for multiple voting places, ensuring seamless elections
• I managed sensitive information and details for elections and referendums, while excelling as voting place assistant, delivering exceptional service to the public
• During election time, I demonstrated unwavering commitment, working over 80 hours a week and on consecutive days for three weeks straight
• Towards the end of the election as we employed more individuals, I was a key stakeholder in organising and managing these individuals, to ensure that the vote collection and counting process went seamlessly

• Before and during university, I worked in diverse roles and tasks, acquiring valuable skills in time management, decision-making, and adaptability
• These experiences included math tutoring, social care & working with children, orchard work and labouring
• This often involved being left to manage myself and was trusted to complete tasks unsupervised, as well as being responsible for others who were under my care
• Happy to provide more detail upon request

• NZQA level 8 - Leading Beyond Sustainability
• NZQA level 8 - Understanding Software Development

Majoring in Development Studies & Political Science, with a minor in International Relations.