Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Charlie Buchanan

Auckland,AUK

Summary

Dedicated professional with strong customer service skills. Experienced in training employees and resolving issues efficiently, contributing to improved team performance and customer satisfaction. Dynamic suite supervisor with a proven track record in mentoring and employee training. Skilled in fostering teamwork and effective communication, driving exceptional customer experiences and operational efficiency.

Overview

4
4
years of professional experience

Work History

Suite Supervisor

Eden Park
Kingsland, Auckland
11.2023 - Current
  • Provided excellent customer service at all times.
  • Responded to customer complaints promptly and professionally.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Front of House Staff Member

The Officers Mess
Narrow Neck, Auckland
09.2023 - Current
  • Provided exceptional customer service to ensure satisfaction.
  • Demonstrated excellent communication skills while interacting with customers.
  • Assigned duties to busboys or other front of house staff members as needed.

VIP Host

Urban Polo
, Auckland
03.2023 - Current
  • Greeted and welcomed guests in a friendly manner.
  • Inspected dining areas regularly for cleanliness and tidiness.
  • Assisted with training new employees on VIP Host job duties.

Football Coach

Westlake Boys High School
, Auckland
06.2023 - 09.2025
  • Assisted in recruiting talented student-athletes by attending high school football showcases.
  • Collaborated with other coaches to create innovative drills that improved overall player development.
  • Created and enforced team rules to promote sportsmanship, teamwork, and discipline among the athletes.

Assistant

Cinco Cine
, Auckland
10.2021 - 10.2024
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Gathered and sorted data for reports and files.

Tennis Coach

Northcote Tennis Club
, Auckland
10.2021 - 02.2024
  • Instructed players in the fundamentals of tennis such as stroke production, spin variations, and serves.
  • Organized and led weekly drills to improve physical conditioning, technique, and strategy.
  • Created a positive learning environment that encouraged growth among participants.

Event Supervisor

ASB Classic
, Auckland
01.2023 - 01.2024
  • Resolved any issues that arose in a timely manner throughout the event process.
  • Organized setup and teardown of furniture, decorations and other items needed for the event.
  • Communicated regularly with clients regarding their needs prior to the event date.

Education

High School Diploma -

Westlake Boys High School
Auckland
12-2024

Skills

  • Customer service
  • Employee training
  • Team building
  • Event management
  • Communication skills
  • Leadership development

Languages

English
Native/ Bilingual
Te Reo Māori
Native/ Bilingual

References

References available upon request.

Timeline

Suite Supervisor

Eden Park
11.2023 - Current

Front of House Staff Member

The Officers Mess
09.2023 - Current

Football Coach

Westlake Boys High School
06.2023 - 09.2025

VIP Host

Urban Polo
03.2023 - Current

Event Supervisor

ASB Classic
01.2023 - 01.2024

Assistant

Cinco Cine
10.2021 - 10.2024

Tennis Coach

Northcote Tennis Club
10.2021 - 02.2024

High School Diploma -

Westlake Boys High School

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Charlie Buchanan