CHARLIE RAJ
Hamilton
Summary
Motivated and detail-oriented professional with strong experience in customer service, administration, and HR processes gained in the retail sector. Seeking to transition into an administrative role within the legal field, with a particular interest in international, corporate, property law, and alternative dispute resolution. Skilled in managing records, coordinating tasks, and handling confidential information with discretion. Experienced in supporting HR functions, including onboarding, training, and employee relations, and eager to contribute to a professional environment that offers scope for development in legal administration or human resources.
Overview
5
5
years of professional experience
Work History
Store Manager
Platypus
01.2023 - Current
- Progressing from part-timer, ASM, then to Manager, I have worked across multiple levels of the customer service industry. I enhanced my customer service skills by working in a fast-paced environment. I have efficiently coordinated teams of staff to meet KPI goals and targets, achieving positive outcomes. The role includes creating effective forecasted rostering, visual merchandising, stock maintenance & dealing with customer issues.
Casual Sales Assistant & PT temp ASM
Converse Outlet
01.2021 - 01.2023
- Casual Sales Assistant & PT temp ASM, develop a strong customer service attitude to ensure everyone in the store has the best experience. I can work to meet KPI targets & was a key holder, trusted to deal with money on a day-to-day basis—office and email work, managing staff and running shifts.
Education
Bachelor of Law - Law
10-2026
Bachelor of Arts - Political Science
10-2026
Deputy Head Student - undefined
01.2021
NCEA Level 1,2,3 - Excellence Endorsement
Skills
- Customer service , ensuring professional communication and support
- Effective time management and the ability to prioritise tasks in fast-paced environments
- Strong written and verbal communication skills for both clients and colleagues
- Team collaboration and supporting colleagues to meet collective goals
- Problem-solving and conflict resolution when managing client queries or complaints
- Attention to detail in processing sales, stock, and documentation
- Computer proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn new systems
Timeline
Store Manager - Platypus
01.2023 - Current
Casual Sales Assistant & PT temp ASM - Converse Outlet
01.2021 - 01.2023
St John's College - Deputy Head Student,
University of Waikato - Bachelor of Law, Law
University of Waikato - Bachelor of Arts, Political Science