Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Charlie(Tiare) Elia

Charlie(Tiare) Elia

Auckland,AUK

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.



Knowledgeable HSK MANAGER with strong background in managing housekeeping operations. Successfully led teams to maintain high standards of cleanliness and efficiency in upscale environments. Demonstrated leadership and team-building skills, along with keen eye for detail and excellent organizational abilities.

Work History

Housekeeping Manager

Stay Luxes Lmt
05.2025 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.
  • Evaluated employee performance and developed improvement plans.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.

Executive Housekeeping Manager

Luminous Living
05.2022 - 05.2025
  • Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
  • Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
  • Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
  • Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
  • Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Maintained required records of work hours, budgets and payrolls.
  • Addressed customer feedback and complaints to maximize satisfaction.

Assistant Housekeeping Manager

Hotel Grandwindsor
09.2016 - 05.2022
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Prepared reports and schedules with accuracy.

Front Desk Receptionist

Stamford Plaza Hotel
03.2012 - 09.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Streamlined check-in processes, reducing wait times for guests.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Resolved customer problems and complaints.

Retail Worker

Valley Girl
12.2011 - 05.2012
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Retail Worker

Glassons Clothing Store
03.2011 - 12.2011
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Completed M Foundation Course - Hairdressing

Servilles Academy
Queen Street, Auckland City
03-2010

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Staff scheduling
  • Training and mentoring
  • Task delegation
  • Department coordination
  • Customer relationship management
  • Team building
  • Staff motivation
  • Payroll administration

Accomplishments

Luminous Living

  • Won Branding Name 'Luminous' - Nov 2024


Hotel Grand Windsor

  • Employee of the Year - Oct 2020
  • Leader of the Quarter - Aug 2021
  • Nominated as Oceania Manager of the year - Nov 2021


Stamford Plaza

  • Completing 5 years service
  • Won Best Bed-Making


Serviles Academy Hairdressing

  • Won Best Braids
  • Cert Best Attendance

Languages

Cook Island / Tahiti
Full Professional

Timeline

Housekeeping Manager

Stay Luxes Lmt
05.2025 - Current

Executive Housekeeping Manager

Luminous Living
05.2022 - 05.2025

Assistant Housekeeping Manager

Hotel Grandwindsor
09.2016 - 05.2022

Front Desk Receptionist

Stamford Plaza Hotel
03.2012 - 09.2016

Retail Worker

Valley Girl
12.2011 - 05.2012

Retail Worker

Glassons Clothing Store
03.2011 - 12.2011

Completed M Foundation Course - Hairdressing

Servilles Academy

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Charlie(Tiare) Elia