Charlon Harris Dionisio
Newtown,Wellington
Summary
Results-oriented Desktop Support Engineer with 5+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows XP / 7 / 8 / 10 and 11, macOS and Basic Knowledge in Active Directory.
Overview
8
8
years of professional experience
Work History
IT Specialist
W.Bridges Manpower Corp.
10.2019 - 03.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
IT Specialist
Inotech Interactive Global Consultancy Inc.
10.2018 - 09.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Used ticketing systems to manage and process support actions and requests.
Assistant Branch Manager
Michel J. Lhuillier Financial Services Inc.
01.2017 - 04.2018
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Developed sales strategy to meet established sales objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Analyzed, reduced and controlled expenses by improving resource allocation.
Jr. Technical Support
Lloyd Laboratories Inc.
06.2015 - 07.2016
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Used ticketing systems to manage and process support actions and requests.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Information Technology Major Computer Technology
Bulacan State University
City Of Malolos Bulacan2015
Vocational 2 Years Course - Computer Hardware Servicing Major Computer Tech
Bulacan Polytechnic College
City Of Malolos Bulacan2010
Skills
- Installation of Windows 7 / Windows 8 /Windows 10 / Windows 11Windows Server 2012/ Mac OS
- Hardware and Software Configuration
- Application Support
- Creating Network Monitoring using ( Zabbix & Grafana)
- Creating Online Inventory using (Snipe it)
- Installation of Computer Peripherals and its Drivers
- Computer Troubleshooting / Repair
- LAN and WAN Configuration (Basic)
- Cisco Basic Configuration
- Network Cable Wiring
- Troubleshooting of CISS Canon Printer
- Basic Knowledge in Fortigate Firewall
- Basic Knowledge in Ip Guard Security
- Basic Knowledge in Crowd Strike Security Endpoint
- Basic Knowledge in Kaspersky Antivirus Endpoint
- Efficient trouble-shooter and problem solver
- Customer service oriented: Ability to serve and communicate with different types of customers
- Effective time management – Can solve complex system problems in minimum time
- Punctual, loyal and trustworthy employee
- Hardware Repair
- LAN and WAN Assessment
- Component Replacements
- Customer Support Needs Assessment
- Desktop Support
- Troubleshooting
- Resolve Technical Problems
- Onsite Installations
- Collaborative Team Player
- Microsoft Windows and Office
- Mac Systems
- Computer Hardware Knowledge
- Friendly and Patient
- PC Component Diagnostics
- Technical Issues Analysis
- Technical Support and Assistance
- Inventory Procedure Documentation
- Hardware Upgrades
- Data Recovery
- Support End-Users
- Computer System Maintenance
- Tracking and Documentation
Character Reference
Mr. Gilbert Alexander Tan
IT Manager
Gilbert.alexander.tan@gmail.com
+64 9069397672
Location: BGC Taguig City
7F Netcube Center, 3rd ave.
cor 30th St. E-Square zone
BGC, Taguig City, Metro Manila
Mr. Francel I. Soltes
IT Team Leader
Lecnarf06@gmail.com
+64 9951610790
Location: Pasay City Manila
7F Netcube Center, 3rd ave.
cor 30th St. E-Square zone
BGC, Taguig City, Metro Manila
Mr. Rayvin Pabillaran
IT Team Leader
+64 9365987072
Location: Clark Pampanga
W.Bridges Manpower Corp.
1701 Bradco ave.
Parañaque,Metro Manila
Timeline
IT Specialist
W.Bridges Manpower Corp.
10.2019 - 03.2023
IT Specialist
Inotech Interactive Global Consultancy Inc.
10.2018 - 09.2019
Assistant Branch Manager
Michel J. Lhuillier Financial Services Inc.
01.2017 - 04.2018
Jr. Technical Support
Lloyd Laboratories Inc.
06.2015 - 07.2016
Bachelor of Science - Information Technology Major Computer Technology
Bulacan State University
Vocational 2 Years Course - Computer Hardware Servicing Major Computer Tech
Bulacan Polytechnic College