Charlotte Barnes
Wellington,WGN
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly with expert supervisory, team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company success. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Bed, Bath & Beyond
Lyall Bay, Wellington
05.2023 - Current
- Supervised daily operations including scheduling shifts and assigning duties. Delegated tasks to team members based upon skill level to achieve organizational goals.
- Maintained up-to-date knowledge of company products and services.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation. Exceeded customer satisfaction by finding creative solutions to problems.
- Served as a liaison between staff members and senior management personnel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Ability to quickly identify and address issues that arise in the store, whether they involve inventory management, staffing, or customer concerns.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Creative Intern & Collaborator
Capital Magazine
Mt Victoria, Wellington
01.2023 - 04.2023
- Communicated with clients and contributed as a member of the team.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Uploaded digital images for editing, archiving and electronic transmission. Edit photos using Adobe Photoshop and other software applications.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods. Set up lighting equipment and adjust camera settings to capture desired images.
- Cropped, manipulated, and performed color balance for final images.
- Collaborate with art directors, stylists, makeup artists as part of a team effort. Advise on appropriate poses, props, and backgrounds for each shot taken.
- Worked with design team to align photography with project specifications.
Receptionist/Intern
BC&F Dentsu, Auckland
Auckland CBD, Auckland
11.2019 - 01.2020
- Created a comfortable atmosphere for employees, clients, and visitors
- Ensured the workplace was clean by tidying conference rooms, maintaining a clear kitchen, and keeping foyer area neat. Prepared meeting rooms prior to events or meetings taking place in the facility.
- Managed and crafted all client Christmas gifts.
- Contributed to design work and campaigns.
- Greeted guests and clients in a professional manner. Provided directions to visitors looking for specific locations within the building.
- Handled all incoming mail, packages, deliveries, and courier services.
Retail Assistant
Bed Bath & Beyond NZ
Lyall Bay, Wellington
05.2021 - 04.2023
- Monitored sales floor traffic and assisted customers with their inquiries. Assisted customers with product selection, answered queries and provided advice.
- Kept up-to-date knowledge of all products available in the store.
- Maintained knowledge of sales and promotions, return policies and security practices. Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
Retail Assistant
Sunglass Style
Wellington CBD, Wellington
11.2020 - 02.2021
- Monitored sales floor traffic and assisted customers with their inquiries.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Described merchandise and explained use, operation and care.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Education
Bachelor of Design - Photography
Massey University
Wellington, NZ04-2024
High School Diploma -
Epsom Girls Grammar School
Auckland12-2018
Skills
- Product and Service Knowledge
- Customer Relations
- Staff Development
- Adobe Creative Suite (Photoshop, inDesign, Premiere)
- Research Skills
- Public Speaking
- Strong Organization
- Project Coordination
References
Available upon request
Timeline
Assistant Manager
Bed, Bath & Beyond
05.2023 - Current
Creative Intern & Collaborator
Capital Magazine
01.2023 - 04.2023
Retail Assistant
Bed Bath & Beyond NZ
05.2021 - 04.2023
Retail Assistant
Sunglass Style
11.2020 - 02.2021
Receptionist/Intern
BC&F Dentsu, Auckland
11.2019 - 01.2020
Bachelor of Design - Photography
Massey University
High School Diploma -
Epsom Girls Grammar School
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