Charlotte Boddy
Whangarei,NTL
Summary
Charlotte is a bright and bubbly person, a dynamic and results-oriented professional with extensive experience in hospitality and customer service management, notably at The Bottle and Glass. Excelled in enhancing customer satisfaction and loyalty through exceptional service and team leadership. Skilled in operational efficiency, staff training, and event coordination. Demonstrates outstanding organizational abilities and a commitment to excellence, with a proven track record of improving customer return rates.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
The Bottle and Glass
03.2022 - 07.2024
- Managed daily operations to deliver high standard of delicious pub food, fine dining, world class beverages and excellent customer service.
- Carefully interviewed, selected, trained, and supervised staff.
- Created professional, positive and friendly relationships with customers which increased returning customers.
- Assisted in development and implementation of new menus to offer seasonal variety and dietary options to customers.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimised labour costs by closely monitoring and adjusting staffing levels according to business needs.
- Coordinated catering services for private events, such as weddings, birthday parties, wakes and corporate lunch meetings delivering professional and memorable experiences whilst maximising profits.
- Handled day to day cash and card transactions, daily till floats and weekly banking.
Front of House Supervisor and Hotel Receptionist
Kelham Country House
02.2016 - 10.2016
- Welcomed, checked in and hosted guests in a friendly professional manner.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Hosted weddings, parties, wakes and corporate events, both intimate and exclusive hire.
- Hosted lunchtime diners, relaxed hotel guests and fine dining evening guests.
- Communicated efficiently with guests and companies to ensure a smooth booking process and an enjoyable stay.
- Handled day to day cash and card transactions, daily till floats and weekly banking.
Sales Assistant Christmas Gifts and Post Office
Hallmark Cards & Gifts
10.2015 - 12.2015
Apprentice Hairdresser
Inizio Hair and Beauty
10.2014 - 10.2015
Assistant Cricket Coach
Little Wickets
04.2012 - 06.2014
Education
Toot Hill College
Bingham, Nottinghamshire, UKWhangarei Girls High School
Whangarei, NZSkills
- Outstanding customer service
- Organiser - attention to detail
- Teamwork and collaboration
- Computer skills
- Flexible schedule
Timeline
Restaurant Manager
The Bottle and Glass
03.2022 - 07.2024
Front of House Supervisor and Hotel Receptionist
Kelham Country House
02.2016 - 10.2016
Sales Assistant Christmas Gifts and Post Office
Hallmark Cards & Gifts
10.2015 - 12.2015
Apprentice Hairdresser
Inizio Hair and Beauty
10.2014 - 10.2015
Assistant Cricket Coach
Little Wickets
04.2012 - 06.2014
Toot Hill College
Whangarei Girls High School
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