Charlotte Bowen
Nelson,NSN
Summary
Proven leader in the retail and travel sectors, notably at Flight Centre, where I leveraged GDS expertise and exceptional customer service to enhance client satisfaction. Skilled in team oversight and thriving in high-volume environments, I consistently exceed sales targets and improve operational efficiency, demonstrating a remarkable blend of strong communication skills and administrative prowess.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Travel Consultant
Flight Centre
Nelson
07.2023 - Current
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Stayed up to date on travel industry, policies and restrictions.
- Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
- Collected payment for transportation and accommodations from customers.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Tracked customer satisfaction ratings through surveys and feedback forms.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Explained benefits of purchasing travel insurance with clients.
- Used company tools and systems to complete requests.
- Used successful consultative strategies to close new package sales.
- Prepared itineraries to deliver travel arrangements to clients.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Booked transportation and hotel reservations using computer or telephone.
Assistant Store Manager
Glassons
Nelson
11.2022 - 06.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Assistant Store Manager
Bras n Things
Queensgate, Wellington
11.2021 - 11.2022
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cash handling processes to ensure accuracy of transactions.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Maintained inventory by checking merchandise to determine levels.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Manager/Assistant Manager/Sales Assistant
Cotton On Group
Nelson/Wellington
10.2020 - 11.2021
- Led a team of employees, ensuring high productivity and excellent customer service.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored staff performance and addressed issues.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Assigned work and monitored performance of project personnel.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Sales Assistant
Country Road
Hornsby, Sydney
12.2019 - 03.2020
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Replenished merchandise on shelves as needed throughout the day.
Checkout Operator
Pak'nSave
Richmond
02.2019 - 08.2019
- Operated point-of-sale terminals to record customer purchases.
- Kept register terminal area and store clean and orderly.
- Provided assistance to customers with product selection queries.
- Processed customer payments quickly and returned exact change and receipts.
- Monitored self-checkout users to identify problems and maintain store security.
- Packed and bagged products according to customer preferences.
Education
High School Diploma -
Waimea College
Richmond12-2018
Skills
- Documentation preparation
- Retail sales
- Strong communication skills
- Team oversight
- High volume environments
- GDS expertise
- Administrative tasks
- Exceptional customer service
- Regulations and compliance
Certification
- 2018 Pro Med Workplace Health and Safety
- 2022 New Zealand Restricted Drivers license
- 2017 Comprehensive First Air Certificate (Triple one care)
Accomplishments
- 2018 NCEA Level 3
- 2017 Top of the South Trades Academy Tourism operations
References
References available upon request.
Timeline
Travel Consultant
Flight Centre
07.2023 - Current
Assistant Store Manager
Glassons
11.2022 - 06.2023
Assistant Store Manager
Bras n Things
11.2021 - 11.2022
Manager/Assistant Manager/Sales Assistant
Cotton On Group
10.2020 - 11.2021
Sales Assistant
Country Road
12.2019 - 03.2020
Checkout Operator
Pak'nSave
02.2019 - 08.2019
High School Diploma -
Waimea College