Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Cole

Tauranga

Summary

I am an active and enthusiastic individual who enjoys spending time outdoors through tramping, hiking, and camping. My love for nature and staying active is balanced with a strong appreciation for social connections, whether that’s spending time with my two dogs, close friends, or attending concerts and shows. I bring a positive attitude, energy, and a passion for engaging with new experiences to everything I do.

Overview

2
2
years of professional experience

Work History

Restaurant Busser

Picnicka
06.2025 - Current
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
  • Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
  • Collected, washed, polished, and replaced glasses.
  • Helped bartender keep bar area tidy, clean and stocked.

Team Member

Chipmunks Playland & Cafe
03.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Crew Member

Macdonals
05.2024 - 01.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

NCEA Level 3 -

Otumoetai College
Tauranga, NZ
11-2025

Skills

  • Excellent teamwork
  • Adaptable to change
  • Heavy lifting
  • Ability to lift heavy items
  • Customer Service-oriented
  • Customer service
  • Cash handling
  • Leadership qualities
  • Positive attitude
  • Complex Problem-solving
  • Attention to detail
  • Training and mentoring

Timeline

Restaurant Busser

Picnicka
06.2025 - Current

Crew Member

Macdonals
05.2024 - 01.2025

Team Member

Chipmunks Playland & Cafe
03.2023 - Current

NCEA Level 3 -

Otumoetai College

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Charlotte Cole