Charlotte Cotter
Muriwai,New Zealand
Summary
Dedicated Customer Service Professional with extensive experience in fast-paced environments. Skilled in fostering positive customer interactions, effectively managing tasks, and maintaining composure under pressure. Committed to teamwork and continuous learning to enhance service delivery.
Overview
7
7
years of post-secondary education
7
7
years of professional experience
Work History
Paramedic Student
AUT
Manukau, Auckland
02.2024 - Current
- Demonstrated knowledge of anatomy, physiology, pharmacology, pathophysiology and medical terminology relevant to pre-hospital care.
- Communicated effectively with other healthcare professionals regarding patient conditions and treatment plans.
- Shadowed experienced paramedics to observe real-time patient care in various settings.
- Maintained accurate documentation of all treatments provided for each patient encounter.
- Assisted paramedics with patient care in the field.
Service Deli Assistant
New World
Auckland, Kumeu
02.2022 - Current
- Provided exceptional customer service by greeting customers, responding to inquiries, and assisting with product selection to enhance shopping experience.
- Adhered to food safety procedures and requirements to ensure compliance and maintain quality standards.
- Communicated effectively with customers and team members to facilitate smooth operations and foster a collaborative environment.
Customer service/Food Management
Olive Kebab
Auckland
10.2021 - 02.2022
- Managed multiple tasks while adapting to changing priorities.
- Responded promptly to customer inquiries, resolving issues efficiently.
- Ensured cleanliness of work area and equipment, supporting a hygienic environment.
Customer Service/Food Management
Matti Bs
Auckland, Waimauku
01.2020 - 10.2021
- Ensured compliance with health regulations by maintaining a clean and organised working environment.
- Enhanced customer experience by assisting in food selection, preparation, and taking orders while providing helpful advice.
- Delivered excellent customer service by efficiently taking orders, serving meals, and resolving complaints.
Education
Paramedicine - Health Science
Auckland University of Technology
Manakau, South Auckland 02.2024 - 08.2026
Kaipara College
Helensville 02.2019 - 04.2023
Te Kura Correspondance School
Online 04.2023 - 12.2023
Skills
- Emergency medical care
- Patient assessment
- Critical thinking
- Interpersonal communication
- Time management
- Food safety
- Customer service
- Strong work ethic
- Honesty and integrity
Availability
I currently only attend university two days a week and am mainly focused on studying for my end-of-year exams. This means I have good availability around my study commitments and can be flexible with shifts, including some weekends.
References
References available upon request.
Timeline
Paramedic Student
AUT
02.2024 - Current
Paramedicine - Health Science
Auckland University of Technology
02.2024 - 08.2026
Te Kura Correspondance School
04.2023 - 12.2023
Service Deli Assistant
New World
02.2022 - Current
Customer service/Food Management
Olive Kebab
10.2021 - 02.2022
Customer Service/Food Management
Matti Bs
01.2020 - 10.2021
Kaipara College
02.2019 - 04.2023