Charlotte Cunningham
AUK
Summary
My Introduction to the work force begun with Max Fashions as a sales assistant. In this role I proved reliable and an upbeat sales assistant who was successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. I then left the role at Max Fashions to gain more administrative experience as a Self-Storage Consultant at National Mini Storage while also working for Allgo Plumbing as and office junior. In these roles I was able to exercise my customer service and sales skills, while building a solid foundation of administrative skills. My most recent role was a medical receptionist for Auckland Radiology, were I communicated positively with physicians, office staff and patients. I remained a hard worker willing to go the extra mile to complete tasks, which included greeting patients, assessing payment options including insurance, updating medical records, and assisting the medical imaging technologists with patients or paperwork.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Auckland Radiology Group
Glenfield, Auckland
02.2022 - 02.2023
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with Radiologists, nursing staff, and medical imaging technologists.
- Informed patients of financial responsibilities prior to rendering services.
- Compiled physical and digital documents, charts and reports.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Entered insurance, demographics and health history into patient database.
Self-Storage Consultant
National Mini Storage
Papakura, Auckland
12.2020 - 12.2021
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Drafted professional business communication and answered phone calls and emails.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to customer queries.
- Processed financial documents, contracts and invoices.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Settled customers accounts that were in arrears.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Junior Office Assistant
Allgo Plumbing and Drainage Ltd
East Tamaki, Auckland
08.2020 - 11.2021
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
- Read Job cards and details on Smart Trade
- Sent emails to senior office members regarding job follow ups, and details missing by the other employee's.
- Completing time sheets for all plumbers via Smart Trade to ensure the hours were accurate for wages to be done.
- Using a Navman programme to track the plumbers, to make sure jobs were quoted correctly for onsite time when doing timesheets.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Delivered administrative support to team members, including making copies, organizing documents and rearranging schedules.
Sales Assistant
Max Fashions
Botany Downs , Auckland
08.2019 - 04.2020
- Provided customer service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, Laybuy, After pay, card and mobile payments.
- Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
- Addressed customer inquiries and concerns to facilitate decision making and minimize anxiety or hesitation.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with diligence to regularly meet or exceed special targets, including KPI's and daily targets.
- Assisted customers with signing up for store loyalty programme's and provided details about key benefits.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to assist customers and suggest products.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Received and processed product returns.
- Processed online orders with Max's POS system
- Was a key holder. therefore I was responsible for opening and closing the store.
- Set up Cash registers for the day, and calculated cash received at the end of the day.
- Banking for the store by depositing cash, and exchanging money for the notes and coins required by the cash register.
- Emailing regional manager about our sales at mid and end of day.
- Built strong relationships with the work team, made friendships that would last forever.
Skills
- Merchandising proficiency
- Processing payments
- Product management and pricing
- Opening and closing procedures
- Stock management
- POS system operation
- Money handling
- Enthusiastic communicator
- Customer Service
- Team player
- Extremely organized
- Communication skills
- Self-motivated
- Attention to detail
- Conflict resolution
- Smart Trade System operation
- Sales strategies
- Account reconciliation
- Customer relationship management
- Sales closing
- Product merchandising
- Planning
- Organizational skills
- Microsoft Office
- Communication
- Critical thinking
- Active listening
- Reliable and trustworthy
- Settling Accounts in Arrears
- HIPAA guidelines
- Front desk operations
- Records management
- Proficient in COMRAD
Education
Pakuranga College, Pakuranga, Auckland
2019
Subjects: Biology Chemistry, Statistics, Health, English
Completed NCEA level 2 with excellence endorsed.
Pakuranga College, Pakuranga, Auckland
2020
Subjects: Biology, Geography, Chemistry, Health, Statistics
Completed NCEA level 3 with Merit endorsed.
University of Auckland
2021
First Year: Bachelor of Advanced Science (Honours) majoring in Psychology.
Papers Completed:
Biological Science - Biology for Biomedical Science: Cellular Processes
Psychology - Mind, Brain and Behaviour
Science General - Communicating in a Knowledge Society
Statistics - Introduction to Statistics
Food Science - Foundations of Food and Nutrition
Psychology - Individual, Social and Applied Psychology
Auckland University of Technology
2022
First Year: Bachelor of Health science majoring in Oral Health.
Papers Completed:
Health and Environment
Lifespan Development and Communication
Human Anatomy and Physiology I
Human Anatomy and Physiology II
Oral Health Promotion
Introduction to Oral Health Practice
References
Work Reference:
Auckland Radiology Group
Samantha Cargill (Manager) - 0224187513
Max Fashions Botany Downs
Shelly Mogam (Max Manager) - 0275143738
Emma Gibson (Max 2IC) - 021780515
Allgo Plumbing and Drainage Ltd:
Lisa Ross (Accounts Manager) - 02102631201
National Mini Storage:
Foster Leilua (Operations Manager) - 0211257167
Troy Kuraia (Branch Manager) - 0211238110
Personal Reference:
Arna Kellet - 0275454437
Timeline
Medical Receptionist
Auckland Radiology Group
02.2022 - 02.2023
Self-Storage Consultant
National Mini Storage
12.2020 - 12.2021
Junior Office Assistant
Allgo Plumbing and Drainage Ltd
08.2020 - 11.2021
Sales Assistant
Max Fashions
08.2019 - 04.2020
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