Charlotte Giles

Detail Orientated and skilled Insurance Loss Adjuster with one years experience in evaluating, investigating, and managing insurance claims for both commercial and residential lines. Expertise in assessing property and liability losses, providing thorough and accurate reports, and ensuring fair settlements in accordance with policy terms and industry standards. Adept at communicating with clients, policy holders, legal representatives, and insurers to resolve claims effectively. Strong knowledge of insurance laws, regulations, and claims handling processes.

Key Skills Include:

• Insurance claims assessment
• Loss Investigation and Reporting
• Negotiation and Settlement
• Property Claims Expertise
• Risk Analysis and Management
• Legal and Regulatory Compliance
• Effective Communication
• Conflict Resolution
• Customer Service Excellence
• Time Management
• Building Scopes

• Managing large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
• Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
• Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
• Negotiated favourable settlements for clients, maintaining a high success rate in claim resolutions.
• Liaising with multiple investigation teams internally and externally with any fraudulent concerns or queries.
• Prioritising urgent meetings, calls, emails, and claims.
• Ensuring all compliance regulations are adhered to, including being up to date on all training material.
• Overseeing managed repair settlements of the property being reinstated.
• Curating in depth reports and notes, ensuring for a smooth claims process.
• Managing a large quantum of money / assets.
• Reporting to underwriting should we have any concerns or queries surrounding a policy or providing feedback should there be insufficient cover.
• Providing excellent service to all clients, brokers, loss adjusters, and suppliers.
• Managing complaints in a timely manner.