Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Charlotte Harris

Hamilton

Summary

Educated in psychology with experience working on the ground with at risk young people involved in Youth Justice at Oranga Tamariki, enhancing youth self-esteem and behavior through patient, empathetic support and positive reinforcement strategies. Experience in crisis management and maintaining high-quality standards in fast-paced environments. Skilled in interpersonal communication and trauma-informed care and consistently achieving positive outcomes.

Overview

6
6
years of professional experience

Work History

Youth Worker

Oranga Tamariki - Ministry For Children
01.2024 - Current
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among young people.
  • Facilitated open communication between parents and co-workers to ensure coordinated efforts in supporting youths' wellbeing.
  • Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.

Guest Service Agent

Novotel Rotorua
12.2022 - Current
    • Collected room deposits, fees, and payments.
    • Greeted guests upon arrival and offered assistance.
    • Assisted guests with check-ins, account inquiries and any additional services needed.
    • Maintained consistent positive customer feedback.
    • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.

Customer Service Attendant

Motion Entertainment Ltd
08.2019 - 12.2023
  • Maintain customer satisfaction with forward-thinking strategies that focus on addressing customer needs and resolving concerns and issues.
  • Enable customers to feel welcomed, important and appreciated by answering questions about experiences sold throughout the facility with a warm attitude.

Quality Control Inspector

Mike Harris Earthmoving Ltd
07.2018 - 07.2019
  • Evaluated components and final products of logs against quality standards and manufacturing specifications.
  • Communicated with other production team members about quality of logs.

Education

Bachelor of Science - Psychology

Victoria University of Wellington
Wellington, NZ
2024

High School Diploma -

John Paul College
Rotorua, NZ
11.2020

Skills

  • Upbeat and Positive Personality
  • Patient and Empathetic
  • Efficient and Detail-Oriented
  • Interpersonal Skills Development
  • Calm and Professional Under Pressure
  • Knowledge of Psychological Disorders
  • Mental Health Wellness
  • Positive Reinforcement Strategies
  • Evidence-Based Treatment
  • Knowledge of Trauma-Informed Care

Additional Information

Bob Martin

Phone:

Email:


Madison Te Aho

Phone: 021 0200 2520

Email: madisonteaho15@gmail.com



Timeline

Youth Worker

Oranga Tamariki - Ministry For Children
01.2024 - Current

Guest Service Agent

Novotel Rotorua
12.2022 - Current

Customer Service Attendant

Motion Entertainment Ltd
08.2019 - 12.2023

Quality Control Inspector

Mike Harris Earthmoving Ltd
07.2018 - 07.2019

Bachelor of Science - Psychology

Victoria University of Wellington

High School Diploma -

John Paul College

Similar Profiles

CREATE PROFILE
Charlotte Harris