CHARLOTTE HOUTWIPPER
Mission Bay,Auckland
Summary
Dynamic and detail-oriented professional with a proven track record in both home and retail environments, excelling in customer assistance and inventory tracking. Recognized for building strong client relationships and enhancing sales through expert product knowledge. Committed to delivering high-quality service while maintaining a clean and organized environment. Honest and dependable, with a focus on achieving results.
Dedicated housekeeper experienced in housekeeping duties, including both cooking and cleaning. Demonstrates a strong commitment to providing the best possible experience for family and homeowners through maintaining quality standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Talent
JAM
Rosedale, Auckland
12.2024 - Current
- On call 24/7 for extra work or modeling work.
Housekeeper
Rachel Piper
Mission Bay, Auckland
01.2024 - Current
- Clean and sanitize rooms to maintain a fresh environment for homeowners, which includes cleaning bathrooms, including toilets, tubs, showers, and sinks. Sweeping and mopping floors, vacuuming carpets and rugs, dusting furniture, and wiping down surfaces.
- Cooking four meals a week for the homeowners' family.
- Completing tasks such as laundry folding, and general organizing.
- Feeding the two cats when homeowners are away on holiday.
First Aider
Red Cross
Manukau , Auckland
12.2025 - 12.2025
- Participated in training courses related to First Aid principles, skills and techniques.
- Performed wound cleaning, bandaging, splinting, taping, and CPR for infants, children, and adults.
- Learned how to ensure that all safety protocols are followed in a timely manner.
- Kept up-to-date with current first aid practices and guidelines.
Gardener
Bronwyn Bryant
Red Beach, Auckland
12.2023 - 07.2025
- Improved the shape of trees and eliminated undue burdens through trimming, topping and reshaping.
- Improved appearance of lawns with expert mowing and edging.
- Enhanced flowerbeds and shrubbery by removing unwanted weeds and dead flowers.
- Kept grounds of homeowners' outdoor areas up to the highest standards and helped out when needed over the summer period.
Gardener
Cate Ashwell
Omaha
10.2023 - 01.2024
- Improved appearance of lawns with edging and weeding.
- Elevated landscaping with regular application of mulch and other special materials when required.
- Enhanced flowerbeds and shrubbery by removing unwanted weeds and dead flowers.
- Improved garden appearance with decorative stones and built new flower beds.
- Prevented uncontrolled spread of unwanted species through strategic pruning.
Beauty Advisor
Hikoco
Auckland
01.2023 - 10.2023
- Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice.
- I worked as a beauty advisor at Hikoco, Newmarket where I was responsible for providing individual skincare consultations to help clients find suitable regimes to target specified areas of concern.
- I have studied many brands to create a broad knowledge spectrum of both ingredients and products that best suit every skin type and concern across all ages.
- I worked in each department across the store including the handling and processing of stock, shop floor and checkout areas.
- Pursued client interactions and sales, immediately engaging with interested customers.
- Drove customer engagement and revenue development with well-planned and executed store events.
- Kept beauty counter clean and professional with regular restocking and wipe-downs.
- Communicated inventory issues and concerns to management for resolution.
- Minimized store thefts through strategic monitoring and customer observation.
- Removed dust and dirt from items, regularly cleaning store.
Beauty Advisor
Sephora
Auckland
06.2022 - 01.2023
- I worked as a beauty advisor at Sephora Queen Street where I was responsible for providing a personalized, engaging and fun experience to all clients.
- I have demonstrated various beauty products and techniques while leveraging my in-depth product knowledge to enhance and enrich my clients overall experience while in store.
- I worked across each department within the store including stock, shop floor and checkout areas.
- I consistently provided excellent client engagement in a positive and approachable manner to optimize each individual clients experience within the store which allowed me the opportunity to create and develop strong client relationships.
- Demonstrated the proper cleaning and care procedures for the individual's skin type and recommended long-term regimens.
- Satisfied customers consistently, delivering personalized support for individual needs.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Promoted brand products and provided in-store demonstrations to boost sales and customer retention.
- Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice.
- Worked closely with sales and counter management to identify and pursue business development opportunities.
- Kept beauty counter clean and professional with regular restocking and wipe-downs.
- Uphold sampling policies and procedures to promote products and control costs.
Team Member
The Warehouse Atrium
Auckland
10.2021 - 04.2022
- Completed assigned tasks under minimal supervision and to desired standard.
- Performed housekeeping duties to support ideal operations.
- Adapted to operational needs, taking on different roles to support workflow.
- Restocked supplies to keep teams productive.
- Assisted newly hired team members by explaining safety requirements and company procedures and protocols.
- Supported fellow team members with regular tasks and activities.
- Worked within safety protocols and company policies.
- I worked as a seasonal casual team member where I performed in many positions throughout the store.
- I worked across a wide range of departments such as click and collect, shop floor, clothing, night fill, checkout and active selling.
- I accurately and promptly handled the customer checkout service over high-pressure environments during the Christmas period.
- I assisted my team in maintaining a clean, well-stocked store by unloading cages and pallets across the shop floor.
Trade Assistant
Tonui Holdings Limited
Auckland, Northland
01.2020 - 01.2021
- I worked as a trade assistant where I supported tradespeople with maintenance on-site.
- I performed general laboring assistance through operating hand and power tools and cleaning and preparing worksites.
- I ensured that the worksite was safe, tidy and ready for use.
- I also ensured that any associated equipment was available when needed and that all operations ran in compliance with health and safety regulations.
- I successfully performed the assigned tasks on time to make sure the houses were ready and acceptable for the market customers.
- Performed building maintenance work involving building and painting.
- Reported potential safety problems, cleaned up spills and resolved unsafe conditions.
- Delivered efficient, high-quality cleaning services.
- Selected, ordered and purchased new equipment, supplies, or furnishings.
- Determined safest, most effective and least costly method of repairing/building methods.
Programme Team Member
Soulsprite - School
Auckland, North Shore
01.2018 - 01.2020
- I worked as a holiday group team member where I worked to manage the day to day running and programming of weekly holiday programs.
- I ensured an enjoyable experience for both children, parents and staff.
- Along with my other team members I planned weekly activities off-site with local companies and planned group trips to playgrounds and parks for social games, through this I ensured high quality childcare.
- Minimized accidents by supervising recreational activities.
- Managed safety by enforcing rules when visiting recreational facilities.
- Resolved participant complaints by identifying and resolving issues between children within our program.
- Controlled play activities beyond restricted areas for safety reasons.
- Completed and maintained attendance forms.
- Curated planning of visits to playgrounds and entertainment venues.
Education
Bachelor of Arts - Fine Arts
Whitecliffe College of Art And Design
Auckland, New Zealand04-2026
-
Takapuna Grammar School
Auckland, NZ11-2020
Skills
- Inventory Tracking
- Complaint Handling
- POS System Operation
- Loss Prevention
- Customer Assistance
- Cash Register Operation
- Payment Processing
- Complex Problem-Solving
- Cash Handling
- Product Knowledge
- Store Organization
- Meeting Sales Goals
- Relationship Building
- Quality Assurance
- Cleaning and Sanitizing
- Restroom Upkeep
- Communication skills
- Housekeeping
- Sweeping and Mopping
- Time management
- Honest and Dependable
- Friendly and Helpful
- Focused and detail-oriented
References
- Cate Ashwell, Gardener Client, 0275477773
- Bronwyn Bryant, Gardener Client, 0272732290
- Anne Martin, Department Manager, Sephora, annedavocol@hotmail.com
- Charlie Houtwipper, Company Manager/Owner, Tonui Holdings Limited, 021711967
Languages
Proficient English and learning Japanese
Certification
First Aider.
Timeline
First Aider
Red Cross
12.2025 - 12.2025
Talent
JAM
12.2024 - Current
Housekeeper
Rachel Piper
01.2024 - Current
Gardener
Bronwyn Bryant
12.2023 - 07.2025
Gardener
Cate Ashwell
10.2023 - 01.2024
Beauty Advisor
Hikoco
01.2023 - 10.2023
Beauty Advisor
Sephora
06.2022 - 01.2023
Team Member
The Warehouse Atrium
10.2021 - 04.2022
Trade Assistant
Tonui Holdings Limited
01.2020 - 01.2021
Programme Team Member
Soulsprite - School
01.2018 - 01.2020
Bachelor of Arts - Fine Arts
Whitecliffe College of Art And Design
-
Takapuna Grammar School