Charlotte Husthwaite
Wellington,Roseneath
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Reliable, proudly offering 15+ years of experience fostering repeat customers through consistent, professional, but friendly service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating an inviting environment for both guests and staff.
Overview
6
6
years of professional experience
Work History
Bar Manager
The Malthouse
03.2020 - 12.2022
- Worked closely with the Operations Manager to maintain targets and growth throughout the business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands, along completing bi-weekly stocktakes to manage stock control
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships, built a community around the bar.
General Manager
The Hop Garden
01.2018 - 01.2020
- Developed and implemented strategies to increase sales and profitability.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Assisted in development and implementation of new menus to offer variety and options to customers.
2IC Manager
The General Practitioner
12.2016 - 01.2018
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Put together monthly drink and food specials to help promote the business
- Worked closely with kitchen staff to develop menus that complimented food offerings.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
- Staff Training
- Verbal and Written Communication
- Bar Promotional Planning
- Staff Scheduling
- Issue Resolution
- Wine and Liquor Expertise
- High-Volume Environments
- Control Inventory Costs
- Food and Beverage Management
Timeline
Bar Manager
The Malthouse
03.2020 - 12.2022
General Manager
The Hop Garden
01.2018 - 01.2020
2IC Manager
The General Practitioner
12.2016 - 01.2018
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