Charlotte Ligot
Blenheim
Summary
Dynamic Hospitality professional with a proven track record, excelling in customer service excellence and operational expertise. Skilled in technical proficiency and cash handling, adept at driving team performance and enhancing guest satisfaction. Demonstrates exceptional problem-solving abilities and a team player attitude, ensuring seamless front-of-house operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Team Leader
5-star Resort in the Marlborough Sounds
01.2025 - Current
- Delivered high-quality customer service to ensure memorable guest experiences
- Supported restaurant operations, including dining room preparation and order management
- Collaborated with team members to address guest needs and ensure smooth operations
- Processed payments on cash register and counted back bills and change to patrons.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
Front of House Employee
5-star Resort in the Marlborough Sounds
09.2024 - 11.2024
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Performed opening and closing duties such as counting money, organizing supplies.
- Provided exceptional customer service to enhance guest experiences.
Front of House Employee
Pilkingtons
07.2024 - 08.2024
- Provided exceptional service in a fast-paced restaurant environment
- Ensured compliance with food safety and hygiene standards
- Assisted with daily operational tasks, including table service and customer relations
Front of House Employee
5-star Resort in the Marlborough Sounds
01.2024 - 04.2024
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Administration Officer
GRENKE Banking & Leasing
06.2021 - 09.2023
- Managed contracts, payment follow-ups, and customer service inquiries
- Ensured compliance with financial procedures and company policies
- Created reports using advanced data management and software skills.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Received and distributed mail, letters and packages.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Followed up with customer accounts to resolve unpaid or past due accounts.
Administrative & Customer Support Manager
EF Education First
09.2019 - 06.2021
- Coordinated between teams to ensure smooth administrative and customer support functions
- Handled visa applications, booking confirmations, and issue resolution for clients
- Conducted pre-departure meetings with clients and provided tailored customer support
Front Office Manager
Yadoya Hotel
03.2017 - 09.2019
- Supervised a team of front office staff to maintain seamless operations
- Managed guest relations, including handling complaints and special requests
- Oversaw administrative procedures, HR scheduling, cash handling, and stock management
- Led the opening of the hotel, including staff training and process implementation
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors and service providers for front office operations.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Front Office Trainee
Five Seas Hotel
01.2016 - 09.2016
- Assisted with check-ins, check-outs, and reservation management
- Supported VIP events, including the Cannes Film Festival
Front Office Trainee
Relais De Margaux
07.2015 - 09.2015
- Gained hands-on experience in front office operations, including concierge services
Education
Bachelor Degree - Hospitality Management
HEL Liège
09.2016
High School - English Language
Glencoe High School
Oregon, USA07.2010
Skills
- Leadership & Team Management
- Customer Service Excellence
- Operational Expertise
- Problem-Solving
- Multilingual
- Technical Proficiency
- Cash handling proficiency
- Team player attitude
- Attention to detail
- Waitstaff etiquette
Certification
- Licensed : Duty Manager
LANGUAGES
French: First Language
English: Proficient (C2)
German: Elementary (A2)
Italian: Elementary (A2)
Dutch: Intermediate (B1)
Timeline
Front of House Team Leader
5-star Resort in the Marlborough Sounds
01.2025 - Current
Front of House Employee
5-star Resort in the Marlborough Sounds
09.2024 - 11.2024
Front of House Employee
Pilkingtons
07.2024 - 08.2024
Front of House Employee
5-star Resort in the Marlborough Sounds
01.2024 - 04.2024
Administration Officer
GRENKE Banking & Leasing
06.2021 - 09.2023
Administrative & Customer Support Manager
EF Education First
09.2019 - 06.2021
Front Office Manager
Yadoya Hotel
03.2017 - 09.2019
Front Office Trainee
Five Seas Hotel
01.2016 - 09.2016
Front Office Trainee
Relais De Margaux
07.2015 - 09.2015
Bachelor Degree - Hospitality Management
HEL Liège
High School - English Language
Glencoe High School
Hobbies and Interests
Group leader for youth programs, learning Mandarin.
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