Charlotte Mitchell
Hawera
Summary
Dynamic and results-driven professional with a proven track record at Westpac, excelling in customer service and best customer outcomes. Strong teamwork skills complemented by compliance knowledge, ensuring adherence to regulations while enhancing customer satisfaction and retention, with a one team approach.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Westpac
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Special Needs Teacher Aide
Te Rangimarie, Stratford High School
02.2021 - 07.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Developed and implemented classroom routines to address varying student needs.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Dairy Farm Assistant
DAK Dairying LTD
01.2021 - 01.2022
- Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
- Ensured high-quality milk by maintaining clean milking equipment and practicing proper sanitation protocols.
- Attended promptly to needs of sick cows to maintain health of livestock.
- Assisted in breeding programs by managing heat detection and artificial insemination processes for optimal results.
- Rotated animals between grazing areas to provide enough access to food.
Education
Stratford High School
Stratford, NZ11-2020
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Decision-making
- Cash handling and management
- Compliance, banking laws, and regulations
- Goal setting
- Professionalism
Accomplishments
2020 Sports captain for Stratford High School
2020 Sportsperson of the year Stratford High School
NCEA level 1 Merit endorsement
Timeline
Customer Service Representative
Westpac
01.2022 - Current
Special Needs Teacher Aide
Te Rangimarie, Stratford High School
02.2021 - 07.2021
Dairy Farm Assistant
DAK Dairying LTD
01.2021 - 01.2022
Stratford High School
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