Charlotte Moody
Tauranga,Lower Kaimai
Summary
Dedicated professional with a strong background in working collaboratively to reach and team/client goal.
I actively seek out further education so I can better advocate for my team and clients.
I value outside opinions and welcome differing perspectives to create a well rounded service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Children's Support Facilitator
Aspire Community Support
12.2020 - Current
- Created individualised behaviour support and risk management plans.
- Created safe and supportive environments for clients to express and work through heightened emotions/behaviours.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Facilitated community outings and extracurricular activities.
- Collaborated with other professionals and organisations to coordinate comprehensive care for clients.
- Adapted behavioural techniques to best suit individual needs of each client.
- Worked with individuals and their families to set and reach goals collaboratively.
- Conducted site specific orientations and offered ongoing training and support for new staff.
- Created rosters by working with staff members to create schedules that worked for everyone's outside commitments and met the needs of the client.
- Conducted observations/assessments for potential new clients to ensure we appropriately meet their needs and enable them to thrive.
- Managed both house funds and client funds.
- Competently administer medication.
Sales Consultant
Baby Factory
08.2020 - 12.2020
- Made connections and asked questions to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
Sales Assistant
Gorgeous Things
08.2014 - 02.2020
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Certificate of Attendance - Dealing With Big Feelings Seminar
Oranga Tamariki
Hamilton07.2023
Certificate of Attendance - The Impact of Family Violence On Children
Child Matters
Hamilton06.2021
Certificate of Achievement - NZ Sign Language 1A
Adult And Community Education
Fraser High School03.2021
Bachelors of Social Science - Psychology & Human Development
University of Waikato
Hamilton, NZ12.2020
Skills
- Team Management
- Excellent Communication
- Active Listening
- Organization and Time Management
- Initiative
- Record keeping
- Report writing
- Rostering
- Financial literacy
Certification
BSocSc - Psychology
Timeline
Children's Support Facilitator
Aspire Community Support
12.2020 - Current
Sales Consultant
Baby Factory
08.2020 - 12.2020
Sales Assistant
Gorgeous Things
08.2014 - 02.2020
Certificate of Attendance - Dealing With Big Feelings Seminar
Oranga Tamariki
Certificate of Attendance - The Impact of Family Violence On Children
Child Matters
Certificate of Achievement - NZ Sign Language 1A
Adult And Community Education
Bachelors of Social Science - Psychology & Human Development
University of Waikato
BSocSc - Psychology
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