Charlotte Noakes
Palmerston North,New Zealand
Summary
Enthusiastic Personal Fitness Trainer dedicated to providing personalized attention and professional instruction to maximize clients' health and fitness goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Personal Trainer
360 Health and Fitness
Manawatu, Palmerston North
12.2023 - Current
- Explained and demonstrated fitness and conditioning techniques and movements.
- Created personal training experiences for clients.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Organized group classes for small groups or large groups depending on client's preferences.
- Motivated clients to reach their personal best by providing positive reinforcement.
Gym Consultant/Personal Trainer
CLM - Lido Aquatic Centre
Manawatu, Palmerston North
11.2022 - Current
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Assisted with customer requests and answered questions to improve satisfaction.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Created personal training experiences for clients.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Motivated clients to participate in gym fitness activities and group classes.
Receptionist
Lido Aquatic Centre
Manawatu, Palmerston North
02.2022 - Current
- Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Updated and recorded customer or client information to maintain accounts.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Completed day-to-day duties accurately and efficiently.
Cafe Worker
Lido Aquatic Centre
Manawatu, Palmerston North
11.2021 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Processed payments on cash register and counted back bills and change to patrons.
- Brewed and served coffee and tea with preferred add-ins.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Prepared food orders, such as sandwiches, fried food, and beverages.
- Restocked shelves with merchandise throughout the day as needed.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Maintained safe food handling practices to prevent germ spread.
Waitress
Lonestar
Manawatu, Palmerston North
10.2020 - 04.2022
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Bussed tables as needed during peak hours.
- Assisted in seating guests at tables or booths.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Communicated daily specials to customers.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Brought food and beverages to tables in a timely manner.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Served alcoholic beverages responsibly in accordance with state laws.
- Trained new employees to perform duties.
Programme Attendant
Pioneer New World Checkout
Palmerston North, New Zealand
06.2018 - 07.2019
- Ensured store remained attractive by keeping checkout areas clean, organized, and well stocked
- Processed cash, credit, debit and voucher payments for customers in an efficient and accurate manner and achieved high productivity ratings
- Verified customer identification for alcohol and tobacco purchases to comply with regulations and laws
- Assisted customers in completing their purchases, locating items they could not find, and helping them sign up for rewards programs
- Counted cash drawers at the beginning and end of shifts and reconciled records of purchases and receipts
- Assisted customers with locating and choosing merchandise throughout the store
- Provided assistance to customers with finding appropriate products, answering questions, and resolving issues.
Programme Attendant
Lido Aquatic Centre
Manawatu, Palmerston North
11.2017 - 01.2018
- Participated in ongoing training to enhance job skills and knowledge.
- Greeted customers, answered their questions and provided them with assistance.
Education
Bachelor of Science - Sport And Exercise Science
Massey University
Palmerston North, NZ 02.2021 - 11.2023
High School Diploma -
ITC Iris Versari
Cesano Maderno, Milan, Italy 09.2019 - 06.2020
High School Diploma -
Freyberg High School
Palmerston North, NZ 01.2015 - 08.2019
Skills
- Resilience
- Excels in Football
- Good Comprehension of the Italian Language
- Excellent time management and listening skills
- Excellent personal hygiene
- Committed and loyal worker
- Honest, trustworthy and friendly
- Hard working individual
- Excellent Customer service
Certification
- Basic Introduction to Barista Course
Languages
Italian
Limited
References
References available upon request.
Timeline
Personal Trainer
360 Health and Fitness
12.2023 - Current
Gym Consultant/Personal Trainer
CLM - Lido Aquatic Centre
11.2022 - Current
Receptionist
Lido Aquatic Centre
02.2022 - Current
Cafe Worker
Lido Aquatic Centre
11.2021 - Current
Bachelor of Science - Sport And Exercise Science
Massey University
02.2021 - 11.2023
Waitress
Lonestar
10.2020 - 04.2022
High School Diploma -
ITC Iris Versari
09.2019 - 06.2020
Programme Attendant
Pioneer New World Checkout
06.2018 - 07.2019
Programme Attendant
Lido Aquatic Centre
11.2017 - 01.2018
High School Diploma -
Freyberg High School
01.2015 - 08.2019
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